Fulfillment: Outsourcing fulfillment: 10 questions to ask a provider
Among the areas that online retailers most often outsource is fulfillment, taking advantage of the plethora of vendors with long experience in warehousing, supply chain management and product delivery. Getting the product to a customer on time and in perfect shape is a requirement for good customer service, and that underscores the importance of picking a good fulfillment outsourcer. Online retailers that have gone through the experience will share the questions they wish they’d asked, andthis story will provide a checklist of 10 questions every online retailershould ask before handing overfulfillment to an outside company.