Last year, the growth rate of online sales for the Top 500 e-retailers in the U.S. outpaced that of e-commerce sales overall in the U.S.: a 17.5% increase versus a 15.8% increase, respectively. What are the market forces behind the success of these e-retailers? The Top 500 Guide® cites them. In fact, there are few e-commerce statistics that don't come under the purview of the information-packed research publication lauded as the "bible of online retailing."

Now in its landmark 10th Anniversary Edition, the Internet Retailer 2013 Top 500 Guide®—available in print, digital and online database formats—not only ranks the top players in North American e-retailing on their annual web sales and other metrics, but provides a comprehensive analysis of the past decade of sales for Top 500 online retailers by merchant type and merchandising category measured against overall e-commerce patterns and total retail sales. It's a veritable chronicle of the past decade of evolution in e-commerce, and only Internet Retailer brings it to you.

At 448 pages, this year's edition features all-new data and expanded analysis, including:

• Detailed cover story analyzing current trends and the last 10 years of Top 500 data and total e-commerce/retail sales to show the growth and evolution of industry leaders
• Detailed overview stories analyzing current and 10-year growth patterns among Top 500 web-only merchants, retail chains, catalog/call center companies and consumer brand manufacturers
• Comprehensive feature story on the resurgence of eBay—how lessons of the past decade are preparation for a bold new future with an emphasis on international e-commerce
• Detailed feature on how "must have" technology for Top 500 retailers and their suppliers has changed over 10 years
• Expanded charts and tables section that shows 10-year growth of U.S. e-commerce, and the Top 500
• Comprehensive contributed article from ForeSee on how key top 100 retailers compare on customer satisfaction

New section

• Global shipping destinations

This all-new section breaks down the international shipping destinations by continent and country of each Top 500 retailer.

New metrics for Top 500 company listings

Operations

• Merchandise return rate
• Call hold time (Top 100)
• E-mail response time (Top 100)

Web Site Summary

• Principal owner/Shareholder

Shopper Profile

• Average time per site visit

Marketing

• Monthly average paid search spending in 2012

Suppliers

• International services

Social Media

• Pinterest (No. of Followers)
• YouTube (No. of Views)
• Like Button
• Tweet It Button
• Pin It Button

Updated elements for the 2013 Top 500 Guide®:

• 2012 Web sales (new—basis of ranking)
• Web sales from 2011, 2010, 2009 and 2008 (updated)
• Shopper demographics (updated)
• States where sales tax is collected (updated)
• E-mail marketing campaign data (updated)
• Social networking affiliations (updated)
• Comparison shopping site affiliations (updated)
• List of web site features & functions (updated)
• Customer service features (updated)
• Monthly web traffic and unique visitors (updated)
• Percent of traffic from search engines (updated)
• Browser Satisfaction Rating for Top 100 (updated)
• Percent of new vs. repeat shoppers (updated)
• Vendors used in 28 solutions areas (expanded)
• Conversion rate (updated)
• Top web management (updated)
• Intent to Purchase Rating Top 100 (updated)
• Payment types accepted, including cards and alternative methods (updated)
• Number of affiliate marketing relationships (updated)
• Web site speed rating (updated)
• Online availability rating (updated)
• Performance consistency online (updated)
• Average sales ticket on web (updated)
• Name of corporate parent (updated)
• Number of SKUs on the site (updated)
• Merchandising category (updated)
• All URLs utilized (updated)

Digital Edition Use: Single User Licences Only, Limited Number of Devices Per Order, No Exceptions. Please note: this is a digital product, no PDF downloads are available. Please note: this is a digital product, no PDF downloads are available or printing of pages like a PDF. You can download to your computer or laptop to use as an offline tool, but may not print and replicate pages.

Buy This Guide

• Buy the Print Version for $79
• Purchase the Digital Version for $89
• Online Subscriptions start at $239