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Supply Chain

Suppliers of fast-moving consumer goods find money in big data

Mobile B2B app maker Handshake gets $8 million

Ariba Network reports a 9% increase in web commerce

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Vendor Financials

B2B companies show gains in key metrics

Web analytics provider Reflektion gets $8 million in funding

Salesforce.com’s 2013 revenue rises 33% to top $4 billion

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Industry Statistics

Which online grocery retailers really deliver?

U.K. e-retailers post strongest Q1 performance in three years

Put B2B data to work to sell more, not just measure past campaigns

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Content Management

RepairClinic.com focuses on growth through video

Akamai buys web security firm Prolexic

A growing jewelry e-retailer gets organized for speed

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Customer Service

Net-A-Porter tops major e-retailers for customer service in February

SugarCRM cites record sales with a more personalized CRM system

Old Navy leads retailers in customer satisfaction

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E-commerce Platforms

Why Blue Bottle Coffee switched to an open-source platform

Why Terry Bicycles pedaled away from an open-source e-commerce platform

Germany’s Hawesko uncorks a B2B strategy for wine sales

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E-Payments & Security

The ‘Heartbleed’ bug has e-retailers’ hearts racing with anxiety

Amazon Payments woos startup e-retailers with a free processing offer

Reports of personal data theft are on the rise

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Fulfillment/Delivery

1-800-Flowers spruces up its same-day delivery service

Many B2B firms are ill prepared for the digital future

Amazon warehouse workers in Germany go on strike

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Marketing Technology

Asking for reviews proves to be the right answer for a web retailer

Why Wine Enthusiast stopped paying coupon sites a commission

USA Track & Field starts an online rewards program

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Order Management

Finding a better way to sell flowers to businesses

The web fosters collaboration between B2B sellers and buyers

A bicycle seller shifts into high gear with new inventory management software

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Performance Management

One Kings Lane streams high-quality images without losing speed

Banana Republic jumps 37 places in the Evidon web site performance index

Etsy keeps its site loading fast without sacrificing data collectors

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Personalization

A personalization tool boosts web retailers’ sales 21% in 2013

RetailMeNot’s app delivers personalized, location-specific offers

Apparel marketplace Threadflip works to make mobile shopping more personal

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Web Site Analytics

Google opens an academy for web analytics

A wholesaler aims to use online shopper behavior to make better predictions

Restaurant supplier Wasserstrom goes beyond price to compete against Amazon

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In-store Systems

Retailers plan digital enhancements to stores

One e-commerce platform to rule them all

In Amazon’s shadow, launching a new kind of web-enabled store

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Legal/Regulatory

The FTC requires disclosures when a shopper must share a post to enter a contest

The United States will no longer control the Internet’s key technical functions

Alibaba raises its U.S. profile with IPO plans

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Client Contracts

eBay changes the way it rates sellers

Amazon wins a CIA web services contract following a court ruling

Dot-Amazon suffers a setback at ICANN

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Technology Newsmakers

Forget Tax Day, April 15 is Google Glass Day

Consumers will use the web more and in different ways in 2025

Oracle plans to acquire marketing data firm BlueKai

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