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Mobile Commerce

A new TigerDirect mobile site increases conversions by a roaring 63%

Vitacost adds a bar code scanning tool to its mobile site

Target rolls out shopkick in all it stores

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Content Management

Amazon adds a “Never Before on DVD” store

Luxury brands can sell to even lower-income consumers in China

Retailer Campus Colors brings in more green after outsourcing e-commerce

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Customer Service

Bazaarvoice will buy PowerReviews

A customer service badge helps boost BabyAge.com’s conversion rate

Good customer service via social media can lead to more spending

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E-commerce Platforms

Alibaba.com’s shareholders vote to take the company private

MovieMars adjusts prices based on where shoppers discover its products

More retailers outsource key technologies

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E-Payments & Security

More major retail chains will enable in-store payments via PayPal

PayPal is nice for web sites, but better for mobile

Consumers worry about online privacy, but shop anyway

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Fulfillment/Delivery

Amazon will install air conditioning in warehouses

Amazon adds a “Never Before on DVD” store

Amazon adds more content to Prime

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Marketing Technology

Bazaarvoice will buy PowerReviews

Retailers get mobile-friendly

Bag Borrow or Steal’s return on search ad spending increases 31%

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Order Management

Suddenly famous, Harry Barker wins big online

Jewelry products lead a drop in April online sales

An Internet upgrade keeps Sarris Candies operating during a fire

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Performance Management

Office Depot shows the greatest improvement among retailers on performance index

An Internet upgrade keeps Sarris Candies operating during a fire

Newegg makes a smaller splash for better mobile performance

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Personalization

Bazaarvoice will buy PowerReviews

Personalization firm RichRelevance raises $20 million

Loyalty technology provider Sweet Tooth raises $2.25 million

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Web Site Analytics

A Sears subsidiary offers retailers data analytics services

IBM to acquire web analytics vendor Tealeaf Technology

Acxiom turns to a former Google executive for a data boost

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Supply Chain

Yahoo sells part of its China stake to Alibaba

Mexican retailer Elektra plans to expand online

Retailers perk up supply chains with social media

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In-store Systems

A major French department store turns to the web for more sales

Consumers and retail employees want to use smartphones inside stores

Walgreens debuts in-store pickup for online shoppers in Chicago

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Legal/Regulatory

RealNetworks agrees to refund customers

A big patent win for e-retailers

Facebook goes public

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Client Contracts

E-retailers can cut technology costs by helping vendors market themselves

Amazon pulls 5,000 e-book titles in a contract dispute with a book distributor

Accessory Geeks puts its contracts into review

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Vendor Financials

Proposed merger boosts Bidz.com’s stock value

Facebook sets its own value at $104 billion

Groupon’s commission is rising

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Newsmakers

Chinese Internet company Tencent will invest $1 billion in e-commerce

Bazaarvoice will buy PowerReviews

SAP buys b2b e-commerce portal Ariba for $4.3 billion

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Industry Statistics

More retailers outsource key technologies

Click costs continue to decline

QVC, Dell and Sears top availability ratings in April

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Relevant Commentary

FPO

Katie Deatsch / Focus on Mobile Commerce

Yes! We have an app for that!

We have mobile site, too. (But we’d rather you download our app.)

FPO

Bill Siwicki / Focus on Mobile Commerce

Toying around with QR codes

Toys ‘R’ Us shows how QR codes should be done.

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