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Case study: how an e-retailer serves customers effectively via social media

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10% of JackThreads customer service queries now come through social media - where they have achieved an amazing 95% positive sentiment rating.

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Product Description

JackThreads saw the number of interactions they can process per hour increase tenfold. 


Read the Case Study to Learn How JackThreads:


- JackThreads has gained a fast growing online following: collectively over 400,000 people on Facebook and Twitter and a 366% growth in new members year-over-year
- Customers clicking from social networks to JackThreads.com account for 13.8% of the site’s traffic, making it No. 7 in the Social Media 300, an Internet Retailer research guide that ranks retailers by the percentage of traffic to their web sites from social networks
- Since switching to Conversocial, JackThreads has been able to process 7-10 times more interactions per hour, and allowed them to better plan their resourcing to match agents with customer demand


Sponsored by: Conversocial