The home improvement chain also said the malware responsible for the breach has been removed from all stores.
JackThreads saw the number of interactions they can process per hour increase tenfold.
Read the Case Study to Learn How JackThreads:
- JackThreads has gained a fast growing online following: collectively over 400,000 people on Facebook and Twitter and a 366% growth in new members year-over-year
- Customers clicking from social networks to JackThreads.com account for 13.8% of the site’s traffic, making it No. 7 in the Social Media 300, an Internet Retailer research guide that ranks retailers by the percentage of traffic to their web sites from social networks
- Since switching to Conversocial, JackThreads has been able to process 7-10 times more interactions per hour, and allowed them to better plan their resourcing to match agents with customer demand
Sponsored by: Conversocial