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Resource Library

Resource Library

17 Item(s)

  • Presented by: Boldchat

    This free study, conducted by the e-tailing group and sponsored by BoldChat that explores the changing mobile landscape from the eyes of both consumers and retailers.

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    Free Guide
    Date: August, 2014

    Merchants Seek Mobile Mastery is a free study, conducted by the e-tailing group and sponsored by BoldChat that explores the changing mobile landscape from the eyes of both consumers and retailers. With their analysis of the mobile sites of more than 50 companies, you'll learn:

    – What online shoppers are looking for in a mobile site
    – Key areas to focus on to help branding and merchandise coexist
    – Best practices to improve the mobile experience and increase conversions

  • Presented by: Boldchat

    This extensive research report from BoldChat provides insights and best practices on improving your mobile experience with your customers.

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    Industry Reports
    Date: January, 2014

    Streamlining the customer experience with mobile chat

    According to Forrester Research, U.S. mobile retail sales are estimated to grow from $12 billion in 2013 to $27 billion by 2016 – a $15 billion increase.

    Mobile devices are increasingly used by consumers online and in-store for product research and purchases. Organizations that create a seamless customer experience for consumers will reap the greatest benefits from mCommerce. Mobile chat is a proven way to incorporate the human touch into mobile interactions throughout the customer lifecycle. Though technology keeps us apart in so many ways, adding that human factor can ultimately turn it into one that brings companies closer to their buyers.

    This extensive research report from BoldChat provides insights and best practices on improving your mobile experience with your customers.

    Sponsored by Boldchat

  • Presented by: Internet Retailer

    While experts say its imperative merchants make returns simple for consumers, the mechanics involved in processing returns are often not easy. Luckily, there are several tools retailers can leverage to make the process run smoothly.

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    IR Special Reports
    Date: August, 2014

    A Special Report on How to Offer Convenient and Cost-effective Returns Processing

    Returns are an inescapable part of selling online. How online merchants navigate the process can mean the difference between happy customers who will return to shop at the site again and dissatisfied customers who will not.

    Thats why e-retailers should aim to make the returns process as straightforward as possible, say experts. Simple steps, such as detailing how the returns process works in a dedicated space on an e-commerce site, can make a large impact. And self-service featur—built on their own or with the help of a vendor—may not only please shoppers, they also can help the retailer reduce its inbound customer service call volume.

    While experts say its imperative merchants make returns simple for consumers, the mechanics involved in processing returns are often not easy. Luckily, there are several tools retailers can leverage to make the process run smoothly.

    This Special Report sponsored by Newgistics, wnDirect.

  • Presented by: Mobidy

    This playbook will give you four strategic methods to increase mobile conversion rates, revenue, and customer satisfaction.

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    Free Guide
    Date: August, 2014

    What's in the ebook?

    This playbook will give you four strategic methods to increase mobile conversion rates, revenue, and customer satisfaction.

    Inside, you'll learn the keys to a successful mobile e-commerce strategy in 2014:

    – Integrate mobile into core marketing activities
    – Establish a culture of mobile measurement
    – Optimize design for conversion
    – Integrate tablet commerce into your mobile strategy

    Sponsored by: Mobify

  • Presented by: FedEx

    Top 1000 web merchants with the best conversion rates target the right consumers, make shopping easy and remove any obstacles to purchasing.

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    IR Thought Leadership
    Date: May, 2014

    Conversion Rate Secrets of the Internet Retailer Top 1000
    Insights into what's driving growth in sales conversion among America's leading web merchants

    This exclusive Internet Retailer research report, commissioned by Fedex, examines the conversion rate by way of original research through a survey of web retailers, data culled from the thousands of metrics Internet Retailer collects on its Top 1000 retailers, and analysis by Internet Retailer's seasoned researchers and journalists. This report also features case studies of Top 1000 retailers who are continually testing, deploying and upgrading strategies and tactics to improve conversion rates. Top 1000 web merchants with the best conversion rates target the right consumers, make shopping easy and remove any obstacles to purchasing.

    Sponsored by FedEx

  • Presented by: Mobify

    This guide will give you actionable advice on how to capture your share of this year's holiday spending spree. Inside, you'll find actionable advice to make the most out of the remaining time before Black Friday 2014.

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    Free Guide
    Date: June, 2014

    What's inside?

    This Black Friday, 50% of traffic will be from mobile. Are you ready?

    This guide will give you actionable advice on how to capture your share of this year's holiday spending spree. Inside, you'll find actionable advice to make the most out of the remaining time before Black Friday 2014:

    • How to prioritize different mobile projects before November hits
    • How to boost the performance of your existing mobile presence
    • When to work with a mobile vendor and when to go it alone

    Sponsored by: Mobify

  • Presented by: MarketingSherpa

    Just Released: The E-commerce Benchmark Study. The largest, most scientifically reliable study conducted on the state of e-commerce marketing. Click on the link below to download your copy.

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    Industry Reports
    Date: June, 2014

    The MarketingSherpa E-commerce Benchmark Study quickly arms you with data you need to make key business decisions and gain budget and resources from business leaders and clients.

    This study was:

    – Conducted with 4,346 e-commerce marketing professionals
    – Comprised of 94 charts including cross-tabulated data on the most successful e-commerce marketing practices
    – Distilled from more than 3,000 hours of research from a range of e-commerce experts, leaders and practitioners

    Download your copy of the study by clicking the button below.

    Presented by: MarketingSherpa

  • Presented by: Internet Retailer

    New technology and services help retailers fulfill orders faster and at lower costs.

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    IR Special Reports
    Date: May, 2014

    The Final Steps
    New technology and services help retailers fulfill orders faster and at lower costs

    Online shoppers expect their orders to reach them on time, every time and without any errors, regardless of whether orders are shipped across town, across the country or internationally. A mistake made during any stage of the fulfillment or delivery process can risk a retailer a customer's loyalty, or worse, a lost sale and expensive return.

    Raising the bar on fulfillment requires investing in technology that adds agility, speed and dependability to warehouse operations, while keeping down operating and delivery costs. It's a juggling act that involves keeping several balls in the air at once, such as warehouse management tools and carrier relationships. Drop one ball, even momentarily, and retailers are at risk of failing to accurately pick, pack and ship orders to meet consumers' expectations for speedy delivery.

    This Special Report sponsored by: Saddle Creek, Newgistics, Innotrac, wnDirect, and Swisslog.

  • Presented by: eFulfillment Service

    In a recent survey, nearly 70% of online sellers say their customers actually prefer free shipping over fast shipping. But, just in case that survey was outside the norm, we decided to compile results from a variety of studies to confirm which shipping method actually reigns supreme.

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    Free Guide
    Date: May, 2014

    Fast vs. free shipping: which matters most to online shoppers?

    These days, when it comes to ecommerce order fulfillment, same-day delivery seems to be getting all the attention. But is that what online shoppers really want? In a recent survey, nearly 70% of online sellers say their customers actually prefer free shipping over fast shipping. But, just in case that survey was outside the norm, we decided to compile results from a variety of studies to confirm which shipping method actually reigns supreme.

    Learn more about:

    – Which shipping method online shoppers select most
    – How many e-commerce sites offer free shipping
    – How long consumers will wait for delivery
    – Average free shipping thresholds
    – Plus, what an online retailer can do with this data

    Sponsored by: eFulfillment Service

  • Presented by: Internet Retailer

    The Thought Leadership articles in this guide targeted specific technologies and offered strategic insights and practical tactics today’s forward-thinking web retailers need to employ to keep their businesses moving at the speed of innovation.

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    IR Thought Leadership
    Date: April, 2014

    Key insights from the 2014 Guide to E-commerce Technology

    The Thought Leadership articles in this guide targeted specific technologies and offered strategic insights and practical tactics today’s forward-thinking web retailers need to employ to keep their businesses moving at the speed of innovation. With a dual focus on providing day-to-day and long-term solutions, the successful marriage of suppliers’ technologies/services and web retailers operate result in greater efficiency and anticipating challenges before they develop into problems.

  • Presented by: Internet Retailer

    Rich in real-world advice, the Thought Leadership articles in the Top Tech Guide underscored the vital partnership between solutions providers and web retailers in the Top 500 and Second 500 (the Top 1,000) when it comes to addressing the barriers that e-retailers face in achieving maximum efficiency and thus profitability.

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    IR Thought Leadership
    Date: April, 2014

    Key insights from the 2014 Top Tech Guide

    Rich in real-world advice, the Thought Leadership articles in the Top Tech Guide underscored the vital partnership between solutions providers and web retailers in the Top 500 and Second 500 (the Top 1,000) when it comes to addressing the barriers that e-retailers face in achieving maximum efficiency and thus profitability.

  • Presented by: Internet Retailer

    In this Thought Leadership article, ChannelAdvisor, a major global supplier, gave a straightforward scoop on market trends and outlined the best methods for U.S. web retailers to leverage them in their global expansionist ambitions.

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    IR Thought Leadership
    Date: April, 2014

    Key insights from the 2014 Guide to E-commerce Technology

    In this Thought Leadership article, ChannelAdvisor, a major global supplier, gave a straightforward scoop on market trends and outlined the best methods for U.S. web retailers to leverage them in their global expansionist ambitions. An “Agile Cross-Border Trade framework” was highlighted as an incremental growth formula to help retailers scale their businesses internationally. Significantly, the article demystified how web retailers can effectively compete in Chinese online marketplaces, which have a huge impact on e-commerce in China.

  • Presented by: Harte-Hanks, Inc.

    Facing rising shopper expectations for delivery that’s fast and cheap, online retailers are exploring a range of new technologies and services.

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    White Paper
    Date: February, 2014

    Retail e-commerce today is more challenging than ever, with consumers expecting consistently high-level shopping experience across online and mobile as well as store channels. But nowhere is the competition more challenging—or more important to keeping customers happy—than in an e-retailer’s ability to fulfill orders quickly and accurately, and without charging too much for delivery.

    This special report addresses these challenges and shows how savvy online retailers are meeting them and growing their businesses.

    Sponsored by: Harte-Hanks, Inc.

  • Presented by: Internet Retailer

    Moderated by Don Davis, editor-in-chief of Internet Retailer magazine, our live, 60-minute webinar will highlight the leaders and trends shaping U.S. e-commerce.

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    Webinar
    Date: September, 2013

    Internet Retailer's 2013 Top 500 Guide® comprehensively ranks and profiles the 500 web merchants who control 76% of the $226 billion U.S. e-commerce market. How did these e-retailers achieve this elite status? What are their secrets of success that you can emulate, regardless of the size of your e-retailing business?

    The answers to those and other questions will be revealed by the authors of the Top 500 Guide®, who know America's 500 largest e-retailers better than anyone, during our first-ever Top 500 Guide® webinar: Top 500 Secrets Revealed: Strategies of the Leading Online Retailers. Let our researchers' key findings guide your decision-making as you finalize your goals for the upcoming holiday season.

    Register to View and Learn:

    - How to compete against Amazon.com
    - Which factors boost—or lower—conversion rate
    - Which merchants aggressively market themselves online
    - Insights on shopper demographics

  • Presented by: UzerZoom

    To help retailers understand this challenge, UserZoom conducted a usability study with 200 female smartphone and tablet shoppers, asking them to complete several tasks on top apparel sites using their mobile devices. The results provide retailers insight into common pain points in the mobile shopping experience that they can address in their own mobile strategies.

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    Industry Reports
    Date: August, 2013

    Measuring the User Experience of Retail Web Stores on Tablet Devices

    Many retailers are still not taking advantage of the shopping potential offered by mobile devices and tablets, or are providing mobile experiences that fall below consumers’ expectations.

    To help retailers understand this challenge, UserZoom conducted a usability study with 200 female smartphone and tablet shoppers, asking them to complete several tasks on top apparel sites using their mobile devices. The results provide retailers insight into common pain points in the mobile shopping experience that they can address in their own mobile strategies.

    By downloading the report you’ll learn:

    – What's important to users when shopping on a tablet?
    – What makes users abandon a purchase?
    – Do users prefer a mobile web or app?
    – How does having a tablet optimized site affect consumer satisfaction?

  • Presented by: Internet Retailer

    Each month, Internet Retailer magazine features special sponsored reports on various e-commerce solutions, featuring one technology and sometimes multiple featured vendors in each report. Download this featured special report on Fulfillment from the May 2013 issue of IR magazine. Featuring SaddleCreek, Hermes, Innotrac, and Kiva Systems.

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    IR Special Reports
    Date: May, 2013

    Each month, Internet Retailer magazine features special sponsored reports on various e-commerce solutions, featuring one technology and sometimes multiple featured vendors in each report. Download this featured special report on Fulfillment from the May 2013 issue of IR magazine. Featuring SaddleCreek, Hermes, Innotrac, and Kiva Systems.

  • Presented by: ChannelAdvisor

    ChannelAdvisor partnered with Mobile Money Network, a leading mobile payments company, to create this Retailer’s Guide to Mobile eBook. By explaining the opportunities that mobile offers retailers across every channel, this eBook will help you create a strategy to maximize your m-commerce revenue.

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    Free Guide
    Date: January, 2013

    Retailer's Guide to Mobile

    ChannelAdvisor partnered with Mobile Money Network, a leading mobile payments company, to create this Retailer’s Guide to Mobile eBook. By explaining the opportunities that mobile offers retailers across every channel, this eBook will help you create a strategy to maximize your m-commerce revenue.

    The data in the Retailer's Guide to Mobile outlines how to:

    • Maximize multichannel revenues
    • Create the best mobile experience possible
    • Improve sales conversions
    • And more

    Download the eBook now!