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Resource Library

Resource Library

6 Item(s)

  • Even if you’re the largest water ski and wakeboard pro shop in the upper Midwest, come football season through spring, you have a lot of down time on your hands.

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    Case Study
    Date: December, 2012

    Even if you’re the largest water ski and wakeboard pro shop in the upper Midwest, come football season through spring, you have a lot of down time on your hands. Such was the dilemma facing Crystal, Minn.-based Midwest Mastercraft, and its online arm, Waterskis.com. With approximately two-thirds of its annual business occurring in a two month to three month window during the summer, the water sports cross-channel retailer sought to supplement its revenues during the other nine months of the year.

  • Presented by: Conversocial

    10% of JackThreads customer service queries now come through social media - where they have achieved an amazing 95% positive sentiment rating.

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    Case Study
    Date: September, 2013

    JackThreads saw the number of interactions they can process per hour increase tenfold. 

    Read the Case Study to Learn How JackThreads:

    - JackThreads has gained a fast growing online following: collectively over 400,000 people on Facebook and Twitter and a 366% growth in new members year-over-year
    - Customers clicking from social networks to JackThreads.com account for 13.8% of the site’s traffic, making it No. 7 in the Social Media 300, an Internet Retailer research guide that ranks retailers by the percentage of traffic to their web sites from social networks
    - Since switching to Conversocial, JackThreads has been able to process 7-10 times more interactions per hour, and allowed them to better plan their resourcing to match agents with customer demand

    Sponsored by: Conversocial

  • Presented by: ChannelAdvisor

    Amazon and eBay offer tools to ease e-retailers' transition into other countries.

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    IR Thought Leadership
    Date: November, 2013

    Cross-border trade is projected to grow nearly 200% over the next five years within the six major markets studied by Nielsen/ PayPal. Retailers, even those with limited resources and personnel, can and should take advantage of this opportunity to successfully expand their sales into global markets.

    Sponsored by ChannelAdvisor

  • Presented by: Internet Retailer

    Each month, Internet Retailer magazine features special sponsored reports on various e-commerce solutions, featuring one technology and sometimes multiple featured vendors in each report. Download this featured special report on Global E-Commerce from the February 2013 issue of IR magazine. Featuring MelissaData, TransExpress, and Hermes.

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    IR Special Reports
    Date: February, 2013

    Each month, Internet Retailer magazine features special sponsored reports on various e-commerce solutions, featuring one technology and sometimes multiple featured vendors in each report. Download this featured special report on Global E-Commerce from the February 2013 issue of IR magazine. Featuring MelissaData, TransExpress, and Hermes.

  • Presented by: PacNet Services Ltd.

    PacNet Services is your one-stop global payment solution.

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    Free Guide
    Date: December, 2012

    PacNet Services is your one-stop global payment solution. With our help, you can easily accept local forms of payment from around the world:

    • Card Processing
    • Direct Debit Processing
    • Electronic Transfer Collection
    • Check processing
    • Single and Recurring Payment

    With easy integration options, robust data security and worldwide coverage, PacNet offers the payment facilities you need to succeed internationally.

  • While many of the goals of this analysis remain consistent with the inaugural version, there are three additional goals which themselves were born from readers of the initial report.

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    White Paper
    Date: December, 2012

    While many of the goals of this analysis remain consistent with the inaugural version, there are three additional goals which themselves were born from readers of the initial report. The original goals remain:

    1. Present benchmarks for a wide variety of live chat operational practices
    2. Uncover implementation differences affecting key live chat operational issues
    3. Test the statistical causality of live chat operational best practices

    The additional goals in this updated version are:

    1. Monitor and report on changes to key benchmarks since the first report
    2. Calculate benchmarks for higher traffic sites
    3. Identify and present benchmarks for elite users of live chat