Resource Library

Resource Library

3 Item(s)

  • Presented by: Heiler Software Corp.

    The study shows benchmarks on how international retailers and manufacturers can optimize their business model, revenues, and costs with a Product Information Management (PIM) solution.

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    White Paper
    Date: December, 2012

    The results of the international PIM study shows a return on investment (ROI) from an Enterprise Product Information Management (PIM) solution is possible within the framework of a multichannel commerce strategy.

    Over 300 retailers and manufacturers from 17 countries participated in the extensive study by Heiler Software. The study delivers more than 30 pages measurable results.

  • We can help you develop marketing strategies that incorporate new ways of reaching customers and give you access to important data facts that optimize your campaigns.

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    Case Study
    Date: December, 2012

    Reach customers before your competitors

    Over 1000 global brands, agencies, and mobile operators in more than 68 countries trust Velti as their partner in mobile. We can help you develop marketing strategies that incorporate new ways of reaching customers and give you access to important data facts that optimize your campaigns.

  • While many of the goals of this analysis remain consistent with the inaugural version, there are three additional goals which themselves were born from readers of the initial report.

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    White Paper
    Date: December, 2012

    While many of the goals of this analysis remain consistent with the inaugural version, there are three additional goals which themselves were born from readers of the initial report. The original goals remain:

    1. Present benchmarks for a wide variety of live chat operational practices
    2. Uncover implementation differences affecting key live chat operational issues
    3. Test the statistical causality of live chat operational best practices

    The additional goals in this updated version are:

    1. Monitor and report on changes to key benchmarks since the first report
    2. Calculate benchmarks for higher traffic sites
    3. Identify and present benchmarks for elite users of live chat

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