Resource Library

Resource Library

3 Item(s)

  • Presented by: Heiler Software Corp.

    The study shows benchmarks on how international retailers and manufacturers can optimize their business model, revenues, and costs with a Product Information Management (PIM) solution.

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    White Paper
    Date: December, 2012

    The results of the international PIM study shows a return on investment (ROI) from an Enterprise Product Information Management (PIM) solution is possible within the framework of a multichannel commerce strategy.

    Over 300 retailers and manufacturers from 17 countries participated in the extensive study by Heiler Software. The study delivers more than 30 pages measurable results.

  • Presented by: Melissa Data

    Undeliverable-as-addressed (UAA) mail costs the average company today more than $3 per mail piece. And mail that doesn’t reach the intended recipient could seriously damage customer relationships.

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    White Paper
    Date: December, 2012

    Undeliverable-as-addressed (UAA) mail costs the average company today more than $3 per mail piece. And mail that doesn’t reach the intended recipient could seriously damage customer relationships. You can reduce and even prevent UAA mail easily and cost-effectively with the use of proper address management practices. Implementing a smart address verification solution is key to building profitable relationships with your customers – and improving your bottom line.

    Download this white paper now and learn:

    • The true cost of UAA mail
    • How to reduce UAA mail using NCOALink™ and other USPS® products
    • How to maintain an accurate contact database
    • And much more…

  • While many of the goals of this analysis remain consistent with the inaugural version, there are three additional goals which themselves were born from readers of the initial report.

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    White Paper
    Date: December, 2012

    While many of the goals of this analysis remain consistent with the inaugural version, there are three additional goals which themselves were born from readers of the initial report. The original goals remain:

    1. Present benchmarks for a wide variety of live chat operational practices
    2. Uncover implementation differences affecting key live chat operational issues
    3. Test the statistical causality of live chat operational best practices

    The additional goals in this updated version are:

    1. Monitor and report on changes to key benchmarks since the first report
    2. Calculate benchmarks for higher traffic sites
    3. Identify and present benchmarks for elite users of live chat

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