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Resource Library

Resource Library

17 Item(s)

  • Presented by: Insite Software

    A leader in their industry, Thule wanted a B2C experience for their B2B eCommerce customers. After launching on the InsiteCommerce™ Platform, Thule is enjoying higher revenues, higher adoption rates, and happier customers. Listen to their incredible story

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    Videos
    Date: July, 2014

    In this video, Annie Scopel, Director of North American Customer Service at Thule shares their success of implementing InsiteCommerce with Sitecore for Thule products.

    Thule Video Highlights:

    – Doubled user adoption within 2 months in Canada (a new market)
    – Increased sales volume in North America
    – Automated the complex pre-booking order process
    – Decreased customer service calls

    Watch the video to learn more!

    Sponsored by Insite Software

  • Presented by: Jagged Peak

    TotalCommerce™ includes everything a company needs to quickly and cost-effectively launch a fully operational, best practices ecommerce solution in less than 60 days.

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    Videos
    Date: December, 2012

    TotalCommerce™ includes everything a company needs to quickly and cost-effectively launch a fully operational, best practices ecommerce solution in less than 60 days. And that includes everything -- a fully optimized online store(s), order management software, complete IT infrastructure, warehousing and inventory management, same day order fulfillment, back office program management and a broad range of e-marketing services to help ensure your products are priced right and your site is ranking at the top of the search engines to drive qualified store traffic.

  • Presented by: WoodWing

    WoodWing is doing a survey on Digital Asset Management (DAM), to gather information from 3 target groups: DAM novices, DAM users, and DAM experts. The questions are meant to give an impression of the level of awareness, user experience, and perception among those three target groups toward DAM.

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    Case Study
    Date: April, 2014

    About WoodWing:

    WoodWing Software, founded in the year 2000, has its headquarters in Zaandam, The Netherlands, and has regional sales offices in Europe, the Americas and Asia Pacific. WoodWing Software develops and markets a premier, cost-efficient multi-channel publishing system, Enterprise, and the next generation digital asset management system, Elvis DAM. WoodWing’s solutions are aimed at magazine, newspaper and book publishers, corporate publishers, agencies and marketing departments to reach their audience.  

    WoodWing Digital Asset Management (DAM) Survey 2014:

    WoodWing is doing a survey on Digital Asset Management (DAM), to gather information from 3 target groups: DAM novices, DAM users, and DAM experts. The questions are meant to give an impression of the level of awareness, user experience, and perception among those three target groups toward DAM. 

    The survey target group is non-discriminate of industry, and is available from those with little to no knowledge of DAM, those who may use it occasionally, and those with professional knowledge of DAM systems.

    The survey is open until April 30th. With partaking in the survey, participants get a chance to win a GoPro HERO3+ Black Edition, worth $399.99.

  • Presented by: Windsor Circle

    Learn how any retailer can increase online sales with data-driven e-mail.

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    Case Study
    Date: January, 2014

    Spangler Candy makes 10 million Dum Dums a day. Millions of consumers enjoy their products, and thousands of businesses order online through SpanglerCandy.com.

    Now, using Windsor Circle to integrate and analyze purchase history data, Spangler Candy was able to win-back lapsed customers with a targeted data-driven email, helping to generate their highest day of online sales ever.

    In this detailed 15-page case study, you'll learn:

    - How Spangler Candy won back churning customers, with 30% open and 9% click rate (2.2 times 2013 list average!)
    - How to thank new customers using order data, get 45%+ open rates and create repeat buyers.
    - Steps to build a loyalty program, starting with an opt-in campaign, ending with full automation.
    - How to maximize holiday revenue with a big spenders campaign and segmented product recommendations.
    - How Spangler Candy is building a customer engagement program using Windsor Circle's 9 Pillars of Retention Automation Framework.

    Windsor Circle connects Spangler Candy's in-house e-commerce platform to its ExactTarget email account. Learn how any retailer can increase online sales with data-driven e-mail.

    Sponsored by: Windsor Circle

  • Presented by: 4-Tell

    4-Tell: Success Stories

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    Case Study
    Date: December, 2012

    We are proud to have a significant impact on our customers’ business. 4-Tell Boost® Recommendations for Web increases conversion and provides a better shopping experience for your customers.

  • Presented by: STOROpack Inc.

    Your product deserves to have the best protective packaging. As a role model, we have symbolically chosen the best developer of perfect protective packaging there is — Mother Nature.

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    Videos
    Date: December, 2012

    Your product deserves to have the best protective packaging. As a role model, we have symbolically chosen the best developer of perfect protective packaging there is — Mother Nature. For millions of years, plants, fruit and animals have been developing brilliant »packaging solutions«. They are perfectly adapted to their surrounding conditions, have continued to develop because of changing circumstances and have improved their protective function. This is exactly what we wish to achieve in the perfect solution for our customers.

  • Presented by: Miva Merchant

    Miva Merchant has launched more than 300,000 online stores since 1997 and helped our customers sell more than $100 billion online.

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    Videos
    Date: December, 2012

    Miva Merchant has launched more than 300,000 online stores since 1997 and helped our customers sell more than $100 billion online.

  • Presented by: SalesWarp

    With SalesWarp's Omni Channel Management system, S&S replaced 6 of 7 different pieces of software, reduced annual software costs by over 90% and increased eCommerce sales by 300% in year 1.

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    Case Study
    Date: April, 2014

    How synchronized inventory, consolidated data and complete customization led to 300% growth and a platform to “DREAM BIG”

    As a shoe and sporting goods retailer who has been in business for over 35 years, S&S Sports' biggest challenge was maintaining one set of inventory data for their B2B and B2C channels.

    S&S Sports selected SalesWarp ENTERPRISE for its' flexible and customizable architecture and ability to consolidate all inventory, order, customer and product data into one system across all of their sales channels.

    With SalesWarp's Omni Channel Management system, S&S replaced 6 of 7 different pieces of software, reduced annual software costs by over 90% and increased eCommerce sales by 300% in year 1.

    Sponsored by: SalesWarp

  • Presented by: Insite Software

    Take a look at how you can provide your customers with an eCommerce experience like Grainger.com, but using a solution that is right for your business.

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    Videos
    Date: May, 2014

    While giants like Grainger.com and AmazonSupply.com are receiving all of the press, your customers expect the same capability from you.

    Take a look at how you can provide your customers with an eCommerce experience like Grainger.com, but using a solution that is right for your business.

    Sponsored by: Insite Software

  • Presented by: Soasta

    Australian flash-sale retailer OZSALE took heed when competitors organized a “Click Frenzy” one-day sale in November 2012, only to see their sites fail under the weight of heavy traffic. So OZSALE did its homework before promoting its own “Flash Frenzy sale.”

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    Case Study
    Date: August, 2013

    Australian flash-sale retailer OZSALE took heed when competitors organized a "Click Frenzy" one-day sale in November 2012, only to see their sites fail under the weight of heavy traffic. So OZSALE did its homework before promoting its own "Flash Frenzy sale."

    Testing beforehand identified problems that were making the OZSALE site unstable at traffic levels well below what the retailer expected to attract in its big sale. Those insights enabled OZSALE to fix flaws in advance of the promotion. The results speak for themselves:

    During "Flash Frenzy," OZSALE.com.au achieved four times the amount of traffic over its closest flash sale competitors.

    Highlights include:

    - Revenue hit more than $5 million
    - As predicted, more than 50% of sales revenue came in via mobile
    - 80,000 new members pre-registered prior to the event
    - 160% increase in new visitors
    - 160% increase in page views and 80% increase in unique browsers

    Click here to read the case study that explains how OZSALE conducted these tests, what it found, and how it ensured that its e-commerce site would stand up to a huge spike in traffic.

    Sponsored by: SOASTA

  • Presented by: Windsor Circle

    CoffeeForLess was able to make over half a million dollars in six months by leveraging purchase history data imported by Windsor Circle.

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    Case Study
    Date: February, 2014

    CoffeeForLess, an IR500 retailer, adopted Windsor Circle's software and services to help increase brand awareness and loyalty through automated lifecycle marketing, with the ultimate goal of getting more customers to their third purchase, a critical retention metric. CoffeeForLess was able to make over half a million dollars in six months by leveraging purchase history data imported by Windsor Circle. Check out this brand new case study to learn more.

    Download this free 6-page case study and learn:

    – Which data drove 66% more opens and 125% more clicks
    – How to use order data to automate replenishment campaigns
    – How to ID and save your churning customers
    – More about the data-driven customer life cycle

    Click below to download this free case study featuring CoffeeForLess.

    Sponsored by: Windsor Circle

  • Presented by: Shotfarm

    Shotfarm’s newest case study with activewear manufacturer prAna reveals the significant savings and shortened time to market generated for both suppliers and their resellers through the use of shotfarm’s free Product Image Exchange to distribute and collect product images.

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    Case Study
    Date: December, 2012

    Shotfarm’s newest case study with activewear manufacturer prAna reveals the significant savings and shortened time to market generated for both suppliers and their resellers through the use of shotfarm’s free Product Image Exchange to distribute and collect product images.

  • Presented by: AT&T

    Your users expect a feature-rich, multi-media online experience...and that's what you should give them. Building your online presence on a robust, flexible platform can offer you the scalability you need and the change management Internet-speed markets demand.

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    Case Study
    Date: June, 2013

    Your users expect a feature-rich, multi-media online experience... and that's what you should give them. Building your online presence on a robust, flexible platform can offer you the scalability you need and the change management Internet-speed markets demand.

    In this eBook the editors of Internet Retailer discuss how online retailers are creating and managing an optimal e-commerce presence. In this exclusive eBook, you'll learn various ways companies like yours are:

    • Improving online experiences
    • Increasing customer retention
    • Growing online sales

    Sign up to download it now or learn more about AT&T eCommerce solutions.

    Sponsored by: AT&T

  • Presented by: Conversocial

    10% of JackThreads customer service queries now come through social media - where they have achieved an amazing 95% positive sentiment rating.

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    Case Study
    Date: September, 2013

    JackThreads saw the number of interactions they can process per hour increase tenfold. 

    Read the Case Study to Learn How JackThreads:

    - JackThreads has gained a fast growing online following: collectively over 400,000 people on Facebook and Twitter and a 366% growth in new members year-over-year
    - Customers clicking from social networks to JackThreads.com account for 13.8% of the site’s traffic, making it No. 7 in the Social Media 300, an Internet Retailer research guide that ranks retailers by the percentage of traffic to their web sites from social networks
    - Since switching to Conversocial, JackThreads has been able to process 7-10 times more interactions per hour, and allowed them to better plan their resourcing to match agents with customer demand

    Sponsored by: Conversocial

  • Presented by: Riversand

    As demands on data grow, retailers must manage data more effectively or fall behind.

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    Case Study
    Date: May, 2013

    Product data must be accurate and uniform today, as consumers research and shop in so many ways. A shopper who sees a product advertised for $399 on a comparison shopping site won’t be happy to click through to the retailer’s site to find the item priced at $499. Keeping data accurate and consistent is increasingly important as retailers sell through many channels, including bricks-and-mortar stores, web sites, call centers, mobile sites and apps and online marketplaces. This case study shows how one retailer benefited from improving the way it handles product data.

    Sponsored by: Riversand

  • Presented by: Insite Software

    A leader in its industry, Thule wanted a B2C experience for their B2B eCommerce customers. Watch this video to see how Thule earned rave reviews from their customers.

    Quick view Download Now
    Videos
    Date: June, 2014

    A leader in its industry, Thule wanted a B2C experience for their B2B eCommerce customers. After launching on the InsiteCommerce™ Platform, Thule, a maker of bike racks, child carriers, baskets and related products, is enjoying higher revenues, higher adoption rates, and happier customers.

    Thule successfully sold its products through a network of dealers and distributors, but had a very low adoption rate for their dealer site. In order to maintain its position as a category leader, Thule knew they needed to overhaul their existing site and improve their customers' experience. After launching their site powered by InsiteCommerce, the site's user adoption rate in Canada (one of Thule's new markets) doubled in the first two months—far exceeding their expectations. Watch this video to see how Thule earned rave reviews from their customers.

    Sponsored by: Insite Software

  • Presented by: Windsor Circle

    Leveraging purchase history data imported by Windsor Circle, evo.com, an outdoor lifestyle retailer, created an automated email series to educate their customers about their newly purchased product.

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    Case Study
    Date: July, 2014

    Case study: Precision Timing

    How evo saw 3.2 Times the Opens and 9.6 Times the Clicks with Automated How-to Guides

    Leveraging purchase history data imported by Windsor Circle, evo.com, an outdoor lifestyle retailer, created an automated email series to educate their customers about their newly purchased product. Download the case study to learn more.

    Download this case study to learn how evo saw average open rates of 58% and average click rates of 25% from their automated how-to guides. Learn how evo:

    – improved customer satisfaction and brand engagement
    – increased trust in their brand
    – lifted repeat sales
    – reduced return rates

    evo sells over 16,000 ski boots a year, making this one of their highest grossing products; however, they were seeing a growing number of returns and exchanges on this particular product. evo attributed this to the difficulties of trying on ski boots at home and create a 3 part how-to series to send to customers who purchase online ski boots.

    Sponsored by Windsor Circle