IR Spotlight Article: The next evolution in customer experience

THE FUTURE OF CUSTOMER EXPERIENCE IS HERE
How Assisted Selling is Moving the Conversion Needle for E-tailers

For all the talk of e-commerce cutting into the sales of brick and mortar merchants, many online retailers know the opposite is also true - online conversion rates and average order values are seldom as high as in-store because personal service often seals the deal. If e-retailers could bring face-to-face service to their web sites and apps, they could please more customers and close more sales. The good news is that now they can, with technology from Vee24.

Learn how retailers like Isabella Oliver, Land Rover, Vodafone and Schuh are using Live Video customer service to help increase conversion rates and sales.

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