ANN ARBOR, Mich. (June 4, 2009) - ForeSee Results, the market leader in online customer satisfaction measurement and management, today unveiled an enhanced version of their online customer satisfaction analytics suite called CS SiteManager 4.0.
Introduced at eVolve, the 2009 ForeSee Results User Summit in Ann Arbor, Michigan, CS SiteManager 4.0 builds on the core capabilities offered by ForeSee Results that help clients reliably measure satisfaction and identify user-centric site improvements that will have the greatest impact on future sales (online and offline), positive word of mouth recommendations, brand engagement and other key metrics.
The new features in CS SiteManager 4.0 include:
- Enhanced reporting in the online portal allows clients new self-directed options for accessing both aggregate and segmented data at the respondent level; element, satisfaction, and custom questions trends over time; and ad hoc reports at the user’s convenience.
- New trigger code that allows the survey to be deployed at the right time to the right people for greater insights and more actionable information.
- New technology that ensures compliance with 508 and WCAG (Levels 1, 2 & 3).
“We practice what we preach, and we satisfy our own customers by listening to what they need and developing our products accordingly so that they solve real-world business problems,” said Drew Bennett, senior product director at ForeSee Results. “The enhancements included in CS SiteManager 4.0 are a direct result of feedback from clients and are intended to make our statistically rigorous technology as accessible, intuitive, and actionable as possible.”
CS SiteManager 4.0 is one of a suite of solutions offered by ForeSee Results that encourages a new level of sophistication in online customer satisfaction analytics, including:
- Integration with other valuable analytics (including click stream and session recording) and the addition of CPPs that enable a deeper look at individual experiences.
- Linkage between satisfaction and financial data so that companies can determine the direct value of satisfaction on revenues, profitability, and other KPI’s.
- Quantification of the website impact other channels, such as a brick-and-mortar location, catalog, or call center.
- Quantification of the website influence on customers’ perception of a brand or product.
- Robust benchmarking with specific competitor sites, or across a wide variety of industries and website functions.
- Trending of elements and custom questions over time.
The release of CS SiteManager 4.0 comes quickly on the heels of ForeSee Results’ launch of
CS SessionReplay (U.S. and International Patents Pending), a new tool that records what selected site visitors are seeing and doing on a website in a real-time movie format. CS SessionReplay gives ForeSee Results clients a deeper view of the online customer experience without the artificial environment or expense of a usability lab.
“The upgrades and enhancements to CS SiteManager 4.0 are already improving the value of our tool to clients,” said Larry Freed, president and CEO of ForeSee Results. “It’s been exciting to maintain an aggressive pace of product development and enhancements that will give our clients a competitive advantage during difficult economic conditions.”
About ForeSee Results
As the leader in online customer satisfaction measurement, ForeSee Results captures and analyzes online voice of customer data to help organizations increase sales, loyalty, recommendations and website value. Using the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), ForeSee Results identifies the improvements to websites and other online initiatives with the greatest ROI. With over 33 million survey responses collected to date and benchmarks across dozens of industries, ForeSee Results offers unparalleled expertise in customer satisfaction measurement and management. ForeSee Results works with clients across industries, including: retail, financial services, healthcare, hospitality, manufacturing and government.
ForeSee Results, a privately held company, is located in Ann Arbor, Michigan, London, Toronto, Vancouver, and on the web at www.ForeSeeResults.com.
Back...
