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Press Releases Friday, April 17, 2009   
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Keynote FlexUse Brings Unprecedented Customer Account Management and Control to SaaS Subscription Services

  • Keynote Innovation Delivers on the Promise of SaaS On-Demand
  • New SaaS Account Type Introduces Powerful New Capabilities to Plan, View and Purchase IT Services

SAN MATEO, CALIF., — April 21, 2009 — Keynote® Systems (Nasdaq: KEYN), the global leader in on-demand mobile and Internet test & measurement solutions for continuously improving the online experience, today announced its next generation Software as a Service (SaaS) account type called Keynote FlexUse™ that allows Keynote customers to manage their subscriptions with precision and accuracy. With FlexUse customers gain access to many powerful new capabilities including a built-in cost calculator; maximum flexibility to configure and use Keynote services and global on-demand network; and the ability to visualize daily actual and projected costs. FlexUse is an exciting new model for better managing SaaS subscriptions and underscores Keynote’s commitment to innovation while helping its customers better manage and maintain IT costs through the recession.

“FlexUse is a milestone for Keynote and the SaaS market,” said Vik Chaudhary, vice president for product management and corporate development at Keynote. “We have harnessed our 14 years of experience in managing SaaS subscriptions and provided our customers with unprecedented new and powerful capabilities for configuring and managing their on-demand Keynote services.”

In a Web 2.0 era in which development and site changes are moving faster than ever, the introduction of the Keynote FlexUse account allows customers to keep pace with their changing and expanding on-demand testing & monitoring needs. It provides customers with billing flexibility, customization and metrics to support Web page development and innovations at today’s Web 2.0 speed. Keynote FlexUse provides the Web performance industry’s best-in-class account management solution.

Feature Highlights
With a Keynote FlexUse account, customers can view usage and cost trends and drill-down to get monthly, weekly, even daily summaries. Detailed usage and cost reports can be exported allowing customers to easily share data for planning and reporting within their organization.

FlexUse accounts come with robust functionality such as a built-in cost calculator that customers can use to quickly run ‘what if’ scenarios on subscription services they intend to use. Customers can configure any number of options on Keynote services to calculate budget.

After configuring options and determining budget, customers can select cities and start services on the Keynote global on-demand test & measurement network. As customers grow, they can keep up by adding new cities from which to monitor the performance of their online business.

With a Keynote FlexUse account customers have the ability to set monthly notification levels that provide real time alerts when they approach the monthly budget they have allocated. The daily view into their account provides valuable detailed visibility and control and allows customers to closely manage and stay within their budgets.

“FlexUse gives operations managers peace of mind in managing budgets and the ability to quickly configure, calculate and subscribe to Keynote services,” said Chaudhary.

Keynote’s global test and measurement network comprised of 2,600 measurement computers and mobile devices located in 240 locations in over 160 metropolitan areas worldwide, represents the widest geographic coverage of online users in the world. Keynote customers with a FlexUse account can quickly and easily take advantage of the network at the scale that suits their business requirements.

Pricing & Availability
A Keynote FlexUse account is available free of charge to all Keynote subscription customers. For more information on Keynote FlexUse visit us online at: http://www.keynote.com/flexuse

About Keynote
Keynote Systems (Nasdaq “KEYN”) is the global leader in on-demand test & measurement solutions for continuously improving the online experience. For over a decade, Keynote has been providing measurement data and testing capabilities that allow companies to understand and improve their customers’ online and mobile experience. Keynote has four test and measurement businesses: Web performance, mobile quality, streaming & VoIP, and customer experience/UX.

Known as The Mobile and Internet Performance Authority™, Keynote has a market-leading infrastructure of over 3,000 measurement computers and mobile devices in over 240 locations around the world. Keynote’s 2,800 customers represent top Internet and mobile companies including American Express, Dell, Disney, eBay, E*TRADE, Expedia, Microsoft, SonyEricsson, Sprint, T-Mobile, Verizon, Vodafone and YouTube.

Keynote Systems, Inc. is headquartered in San Mateo, California and can be reached at www.keynote.com or by phone in the U.S. at 1-800-KEYNOTE.

Keynote, The Internet Performance Authority, Perspective and WebEffective are registered trademarks and The Mobile and Internet Performance Authority, True Experience and FlexUse are trademarks of Keynote Systems, Inc. Other trademarks are the property of their respective owners. © 2009 Keynote Systems, Inc.

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