AUSTIN, TX-September 25, 2006-Newgistics Inc., the leader in returns management solutions for direct retailers, today introduced enhancements to the Returns Resource Team, a group of highly experienced client service professionals that provides personalized consulting services to support effective returns management. To ensure maximum operational efficiency, the Returns Resource Team works in close partnership with customers to ensure a rapid and seamless end-to-end implementation of Newgistics` intelligent returns management solution.
Today`s retailers recognize the strategic value of integrating an intelligent returns management solution in order to optimize inventory management and enhance customer loyalty. Newgistics` suite of intelligent returns solutions empower retailers with increased control and maximized visibility into the reverse supply chain process-an innovation that can present unique challenges for new customers. Newgistics` Returns Resource Team is designed to support customers throughout the implementation phase and beyond.
At the outset of each customer engagement, the Newgistics Returns Resource Team provides in-depth counsel for a successful implementation. Core competencies of the planning phase include: optimizing warehouse logistics to support the intelligent returns process; enhancing the client`s web site to support online tracking capabilities as well as seamless printing of Smart Labels®; establishing flexible pricing models, as well as developing content/marketing strategies for customizing the client`s web site to promote the new returns service suite. Prior to deployment, the Returns Resource Team conducts extensive training sessions with the client`s internal team to ensure product awareness, interoperability and competence.
"Implementing a new returns program can be an overwhelming, complex and time-consuming process," said Jennifer Melzer, director of operations and customer care for Road Runner Sports, the world`s largest running store. "Thanks to Newgistics` Returns Resource Team, we have the benefit of working shoulder-to-shoulder with a trusted advocate who has the resident expertise to enhance our ability to effectively manage what has already proven to be a highly efficient and seamless returns process."
Following the deployment phase, Newgistics` Returns Resource Team continues to serve as a trusted advocate, maintaining a close working relationship with the client`s internal customer service team to provide real-time intelligence as problems arise. Armed with extensive IT and logistics training, each member of the Returns Resource team is adept at quickly resolving operational inefficiencies. Beyond the troubleshooting and customer service capacity, the Returns Resource Team also provides ongoing support for the client`s marketing and financial planning needs.
"Our customers have confirmed that, indeed, `bigger isn`t always better,` as they have discovered that that the `one size fits all` customer service approach embraced by other third-party logistics providers often falls short of their expectations and business objectives," noted Bill Razzouk, chief executive officer of Newgistics. "By bolstering the Returns Resource Team, Newgistics is well-poised to continue what we do best-delivering personalized world-class service and technical support in response to our customers` evolving needs."
About Newgistics SmartLabel®
With Newgistics SmartLabel®, Benchmark Brands` customers and customer service representatives (CSRs) can access SmartLabel via a link from Benchmark Brands` Web site to proactively manage the returns process. Here, both consumers and CSRs can dynamically create and print a pre-paid, pre-addressed SmartLabel, affix it to their package, and drop it off anywhere in the U.S. Postal Service system, including their home or office. Newgistics intercepts the package, scans the SmartLabel bar-code, and provides Benchmark Brands with important details about what is being returned and tracking information.
About Newgistics
Newgistics, Inc. (www.newgistics.com) is the leader in returns management solutions. Newgistics` patent-pending Intelligent Returns Management(SM) solution delivers the most convenience for customers while maximizing control of the returns process. Newgistics` SmartLabel® drives customer loyalty and increases profitability for leading retailers like Neiman Marcus, J.Crew and Abercrombie & Fitch.
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