Drop-Ship Master Suite Enables Major Retailer to Expand Online Business and Improve Customer Relationships
Albany, NY – November 7, 2005 – CommerceHub, a leading provider of fulfillment and integration solutions for retailers operating in multi-channel environments, today announced a contract expansion with Sears, a leading broadline retailer providing merchandise and related services. This long-standing relationship further validates CommerceHub’s leading-edge drop-ship supplier integration and fulfillment solutions, as the company continues to expand its work with existing clients.
CommerceHub has maintained a successful relationship with Sears for the past three years, having previously supported Kmart’s online retail operations before the companies merged together. With the history and knowledge of working with both organizations, CommerceHub will enable Sears to rapidly integrate new suppliers and streamline its fulfillment process for online orders via the Drop-Ship Master application suite. In addition, Sears will have the tools in place to expand its online product selection and revenues without taking on any new inventory, as well as gain complete visibility into online orders through the delivery process with a single point of integration to all of its suppliers.
“Sears’ relationship with CommerceHub has enabled us to successfully manage our evolving online retail store without losing focus on providing exceptional customer service,” said Chris Shimojima, Vice President and General Manager of Sears Customer Direct. “Based on our success together, we have expanded our relationship with CommerceHub. The company’s DropShip Master has empowered Sears to further broaden our product line on the Internet, and we are thrilled to move forward on maintaining our steady growth in the retail industry.”
“The extension of our work with Sears is another great example of the significant results that CommerceHub consistently delivers to its clients,” said Frank Poore, President and CEO of CommerceHub. “Sears is embarking on a major journey with its recent merger with Kmart and given our previous experience with both companies, we are excited to have this unique opportunity to help the entire organization maintain its profitability and continue to provide impactful customer service.”
About Sears
Sears, Roebuck and Co., a wholly owned subsidiary of Sears Holding Corporation (Nasdaq: SHLD), is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,400 Sears-branded and affiliated stores in the United States and Canada, which includes approximately 870 full-line and 1,100 specialty stores in the U.S. Sears, Roebuck also offers a variety of merchandise and services through sears.com, landsend.com, and specialty catalogs. Sears, Roebuck offers consumers leading proprietary brands including Kenmore, Craftsman, DieHard and Lands` End -- among the most trusted and preferred brands in the U.S. The company is the nation`s largest provider of home services, with more than 14 million service calls made annually. For more information, visit the Sears, Roebuck website at www.sears.com or the Sears Holdings Corporation website at www.searsholdings.com.
About CommerceHub
CommerceHub is the industry’s leading provider of fulfillment and integration solutions for retailers operating in multi-channel environments. A proven pioneer and visionary in drop-ship integration solutions, CommerceHub provides a universal platform for connecting with suppliers of all shapes and sizes and managing the delivery of goods regardless of the fulfillment model and back-end systems involved. CommerceHub delivers both real-time visibility into the supply chain and advanced, exception-based management applications to overcome the complexities associated with multi-channel retailing and ensure that orders reach their end destination in the most efficient manner possible without sacrificing quality or service levels. CommerceHub’s any-to-any translation and integration platform allows every supplier to become 100% compliant with its retail partners’ specifications regardless of disparate IT systems and capabilities. The company’s drop- and bulk-shipping integration solutions facilitate a dramatically improved fulfillment process, resulting in significant savings and improved customer service for retailers and merchants. With nearly a decade of experience working with Top 25 retailers and a wide array of major brand name suppliers, CommerceHub manages nearly $1 billion in goods annually on behalf of such industry leaders as Costco, QVC, Staples, Circuit City, eToys, Kmart, Macys, Sears, Target, Walgreens, Dell, Toshiba, Sanyo, Minolta, Gateway and Little Tikes.
CONTACT:
Kimberly Brooks
Executive Assistant
CommerceHub
518.810.0691 Phone
518.810.0689 Fax
Back...
