3/12/14

Mobile sales mushroom in 2013 for ShopHQ

While overall e-commerce grew 11%, m-commerce increased 63% and accounted for 25% of all online sales.

Mark Brohan , Research Director

TV and web retailer ShopHQ ended fiscal 2013 with a nice increase in e-commerce revenue and an even bigger emphasis on mobile commerce.

For the 2013 fiscal year ended on Feb. 1, 2014, ShopHQ, which is operated by ValueVision Media Inc., reported:

In 2013 Shop HQ, No. 98 in the 2013 Internet Retailer Top 500 Guide, saw a distinct trend toward more consumers shopping on mobile devices and is taking steps to draw in even bigger numbers of shoppers with web-enable smartphones and tablets. “The customer continued to engage across our online channels, with a substantial shift to mobile shopping,” chief operating officer Carol Steinberg told analysts on the company’s year-end earnings call. To facilitate more m-commerce ShopHQ, which in May rebranded from its previous name of ShopNBC, is taking steps to stream its TV programming across the mobile web, especially for web-enabled tablets. ShopHQ also wants to make buying online via m-commerce even easier, but didn’t release any specifics.

“Our tablet and smartphone apps offer a dynamic and complementary experience to both the web site and our broadcast,” Steinberg told analysts. “Our mobile focus will be on simplicity, ease of use, relevant content and a more personalized shop anytime, anywhere experience.” While not disclosing many specifics, a big goal for ShopHQ is to automate more of its fulfillment process beginning with an expansion of its distribution center in Bowling Green, KY. “We plan to expand our distribution fulfillment capabilities with our Kentucky facility,” she told analysts. “This is to meet the needs of our growing customer base and higher shipped-unit volumes. Benefits expected from this expansion include reduced expense from elimination of offsite storage, more streamlined shipping operations and an improved customer experience.”

For the fourth quarter ShopHQ reported:

Topics:

2013 earnings, Carol Steinberg, m-commerce sales, ShopHQ, ShopHQ 2013 earnings, Top 500, tv and web retailer

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