10/11/12

Compuware Unveils Outage Analyzer, a New Generation Performance Analytics Tool

Outage Analyzer provides real-time visualizations and alerts of outages in third-party web services that are mission critical to web, mobile and cloud applications around the globe.

DETROIT--Oct. 10, 2012--Compuware Corporation (NASDAQ: CPWR), the technology performance company today announced a new generation performance analytics solution that raises the intelligence of software-as-a-service (SaaS) application performance management (APM). Outage Analyzer provides real-time visualizations and alerts of outages in third-party web services that are mission critical to web, mobile and cloud applications around the globe. Compuware is providing this new service free of charge.

Utilizing cutting-edge big data technologies and a proprietary anomaly detection engine, Outage Analyzer correlates more than eight billion data points per day. This data is collected from the Compuware Gomez Performance Monitoring Network of more than 150,000 test locations and delivers information on specific outages including the scope, duration and probable cause of the event – all visualized in real-time.

“Compuware’s new Outage Analyzer service is a primary example of the emerging industry trend toward applying big data analytics technologies to help understand and resolve application performance and availability issues in near real-time,” said Tim Grieser, Program VP, Enterprise System Management Software at IDC. “Outage Analyzer’s ability to analyze and visualize large masses of data, with automated anomaly detection, can help IT and business users better understand the sources and causes of outages in third-party web services.”

Cloud and third-party web services allow organizations to rapidly deliver a rich user experience, but also expose web and mobile sites to degraded performance—or even a total outage—should any of those components fail. Research shows that the typical website has more than ten separate hosts contributing to a single transaction, many of which come from third-party cloud services such as social media, ecommerce platforms, web analytics, ad servers and content delivery networks.

Outage Analyzer addresses this complexity with the following capabilities:

“Since Outage Analyzer has been up and running, we’ve seen an average of about 200 third-party web service outages a day,” said Steve Tack, Vice President of Product Management for Compuware’s APM business unit. “Outage Analyzer is just the beginning. Our big data platform, propriety correlation and anomaly detection algorithms, and intuitive visualizations of issues with cloud and third-party web services are key building-blocks to delivering a new generation of answer-centric APM.”

Outage Analyzer harnesses the collective intelligence of the Compuware Gomez Network, the largest and most active APM SaaS platform in the world. Now eight billion measurements a day across the global Internet can be harnessed by any organization serious about delivering exceptional web application performance. Determining whether an application performance issue is the fault of an organization’s code, or the fault of a third-party service has never been easier.

Compuware APM® is the industry’s leading solution for optimizing the performance of web, non-web, mobile, streaming and cloud applications. Driven by end-user experience, Compuware APM provides the market’s only unified APM coverage across the entire application delivery chain—from the edge of the internet through the cloud to the datacenter. Compuware APM helps customers deliver proactive problem resolution for greater customer satisfaction, accelerate time-to-market for new application functionality and reduce application management costs through smarter analytics and advanced APM automation.

With more than 4,000 APM customers worldwide, Compuware is recognized as a leader in the “Magic Quadrant for Application Performance Monitoring” report.

Compuware Corporation

Compuware Corporation, the technology performance company, provides software, experts and best practices to ensure technology works well and delivers value. Compuware solutions make the world’s most important technologies perform at their best for leading organizations worldwide, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more at: http://www.compuware.com.

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