12/06/11

Bulbs.com Launches Real-Time Live Chat

Shoppers can chat live with a Certified Lighting Specialist weekdays from 9am to 5pm EDT.

Worcester, Mass. November 29, 2011 – Bulbs.com, one of the nation’s largest Philips Lighting distributors, announces today it is improving its online shopping experience yet again by adding online chat from LivePerson.

“Adding live chat to our website provides our customers another way to ensure they are buying the right product, every time,” says Bulbs.com CEO Mike Connors. “As an online-only retailer with literally thousands of bulbs to choose from, LivePerson helps our customers get the help they need and complete the sale without having to pick up the phone.”

Shoppers can chat live with a Certified Lighting Specialist weekdays from 9am to 5pm EDT.

“What we love most about LivePerson is our ability to see what pages were visited on the site when they start the chat session. That information helps us a great deal when locating the right product for the customer”, says Bryan Trainor, VP of Marketing. “Additionally, the tool lets us email a transcript of the conversation with the click of a button. Our customers love that!”

In addition to live chat, based on customer satisfaction data Bulbs.com now uses product videos and a recently redesigned product detail page to help customers identify their bulbs more easily.

Bulbs.com, headquartered in Worcester, Mass., is a leading online incandescent, fluorescent and LED lighting supplier. Established in August 1999, Bulbs.com provides thousands of lighting products from Philips, Sylvania and GE to a growing list of nearly 100,000 commercial customers operating 300,000 locations in the hospitality, retail, property-management, healthcare, manufacturing and municipal sectors. For more information, visit www.bulbs.com.

Topics:

Bulbs.com, live chat

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