10/07/10

Gap and CVS have web site crashes this week

Each problem persisted for more than an hour, web monitoring firms say.

Thad Rueter , Senior Editor

The e-commerce sites operated by Gap Inc. and CVS Caremark Corp. both crashed this week, according to web site monitoring firms.

The Gap site went down Monday at about 9:20 a.m. Eastern time, says a spokesman for Alertbot, a site performance and measuring firm. “The web site started loading very slowly, taking over 11 seconds to load,” he says. “The problem only continued to get worse with intermittent time-out errors.”

The issue persisted until 12:30 p.m.

Pingdom, another web site monitoring firm, confirmed the crash but could not offer much detail.

The CVS site went down Monday at about 1:50 p.m. Eastern, the Alertbot spokesman says. “There was a time-out error, meaning the server responded very slow and was unable to send the entire HTTP page within the 30-second limit,” the spokesman says. “Within 10 minutes, the error changed to the connection being closed by CVS's network, which can be caused by a number of different network errors.”

The web site was brought back up by 3 p.m.

Neither Gap, No. 23 in the Internet Retailer Top 500 Guide,  nor CVS, No. 73, offered immediate comment.

Topics:

Alertbot, CVS, Gap, Pingdom, web site performance

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