Vibrant New Community Enables StrongMail Customers to Advance Their Online Programs via Direct Connections With StrongMail Experts and Industry Peers
REDWOOD CITY, CA--( June 1, 2010) - StrongMail Systems, Inc., a leading provider of online marketing solutions for email and social media, today announced Spark, a new online community for its customers to connect and engage with StrongMail experts and industry peers. Hundreds have already joined the vibrant, fast-growing community since its official launch to active customers.
Built on Jive Software's acclaimed community platform, Spark was developed to give StrongMail's customers easy access to a valuable resource for improving their email and social media marketing programs, as well to create a forum for providing feedback to further enhance StrongMail's products and services. Spark goes far beyond a typical support portal to offer StrongMail customers the opportunity to connect, communicate and exchange information with StrongMail's staff and industry experts. With Spark, StrongMail gets real-time access to customer feedback, which facilitates a more proactive and accelerated response to customer support issues.
"The Spark community clearly demonstrates StrongMail's commitment to its customers and its products," said Ryan Sagan, marketing automation manager at InterContinental Hotels Group. "The community has been a huge asset to our team in both connecting and sharing knowledge with other StrongMail clients, as well as finding the information that we need to solve problems and advance our program. The level of access and participation by all levels of the StrongMail organization shows that they are truly listening and actively desire to make their platform the envy of the industry."
In addition to the fast-growing repository of customer-created content, StrongMail experts have filled the Spark community with hundreds of documents, discussions and other resources to help customers get the most out of StrongMail's suite of email and social media marketing solutions. From getting started with StrongMail's solutions to learning best practices and optimizing results, Spark makes it easy for both marketers and IT professionals to get the information they need.
"Having great products is important, but it's the service we provide that allows us to make our clients successful, and StrongMail's new Spark community is just another great example of the investment we've made to ensure their success," said Sam Cece, CEO of StrongMail. "Not only does Spark take our customer service beyond anything offered by our competitors, it is a valuable resource for our own management team to take the feedback we receive to make our products and services even better."
About StrongMail Systems, Inc.StrongMail's online marketing solutions for email and social media enable businesses to reach, engage and influence their target audience using the most powerful channels available to marketers today. StrongMail gives email marketers the control and support they need to improve campaign performance, boost deliverability and lower costs, while also leveraging the power of social media to extend the reach of their campaigns and brand to new audiences. Combining an easy-to-use email marketing application, high-performance delivery system, viral-marketing tool, social media integration, and a wide range of deliverability, strategic and supporting services, StrongMail makes it possible for companies with all levels of resources and expertise to take advantage of its proven solutions. Headquartered in Redwood City, CA, StrongMail's clients include global leaders across virtually every industry. To learn more about StrongMail, please visit www.strongmail.com or follow us online at www.twitter.com/StrongMail or www.facebook.com/StrongMail.