12/02/09

Figi`s Gifts in Good Taste Selects Alpine Access Virtual Call Center

Zak Stambor , Managing Editor

Food and specialty gifts leader will utilize experienced agents to "delight customers" and take gift orders

Denver, CO and Marshfield, WI - December 1, 2009 - Alpine Access, the premier provider of home-based customer service solutions for brand- conscious companies, today announced it has been selected by Figi`s Gifts in Good Taste to handle inbound customer service and product orders beginning this month. Figi`s selected Alpine Access based on the company`s ability to offer 150 customer service professionals with a track record of delivering extremely high quality service with a personal touch.

From its humble beginnings 65 years ago, Figi`s has distinguished itself by selling quality products at a fair price with an overarching focus on completely satisfying each customer. Using that same philosophy when searching for a customer service partner, Figi`s sought a company with the ability to quickly train experienced employees and easily integrate them into a large-scale production environment. In addition to this plug-and-play capability, Figi`s also was attracted to Alpine Access because the two companies had a close cultural fit.

"At Figi`s, our success lies in providing quality products with a friendly, personal touch and our customer service staff must reflect this as well," said Rich Gaertner, senior manager of call center operations. "After evaluating several call center solutions, we found Alpine Access` home-based employee model uniquely suited to delight our customers with quality service in an innovative way that improves our operational efficiency, lowers cost and reflects our corporate values."

Alpine Access was the first company to make use of the home-based employee model for customer care centers. Employees from across the nation are recruited, screened and hired using a rigorous process that identifies their unique skills, passions and experiences. These agents are then matched to a client based on the identified requirements. As a result, the agents handling Figi`s` customer service calls are passionate, qualified and possess knowledge of the retail industry.

"Operational efficiencies, cost savings and the ability to function with minimal impact to their existing processes are all critical components of a customer service partnership with Figi`s," said Christopher M. Carrington, CEO of Alpine Access. "Our home-based customer care solution provides an overall value that we believe will help accelerate Figi`s to a new level of performance. We look forward to supporting their growth."

About Figi`s

Sixty-five years ago federal cheese inspector John Figi began sharing Wisconsin cheese gifts with customers across America. Fifty years ago, the company that now bears his name began producing their own award winning Signature Creamy CountryR Spreads using only the finest local cheese. Today, Figi`s still offers the best Wisconsin cheese gifts and is a leading food gift retailer. Figi`s specializes in sausage gifts, meat and cheese gifts, cookies, cakes, nuts, sugar free gifts, candies, chocolates, food gift baskets and much more. At Figi`s, great gift ideas are always Gifts in Good TasteR! Figi`s is owned and operated by Charming Shoppes, Inc. Visit Figi`s online at www.figis.com.

About Alpine Access

Alpine Access pioneered the home-based, employee contact center model in 1998 to deliver high quality customer service at a lower cost for brand-conscious companies. With employees in more than 1,100 U.S. cities, the company`s full suite of services includes outsourcing, consulting, recruiting and training. Known for innovation, operational efficiency and results, Alpine Access` client base represents more than 10 percent of Fortune 100 companies in the communications, financial services, retail and travel industries. For more information, visit the Alpine Access website at www.alpineaccess.com or call 1-866-279-0585.

Topics:

customer service, Management, Offshoring, Outsourcing

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