8/12/09

CircuitCity.com produces best availability rating for July

Online shoppers could access web-only consumer electronics retailer CircuitCity.com 99.71% of the time last month, says Gomez.

Mark Brohan , Research Director

CircuitCity.com came out on top of Gomez Inc.’s high broadband availability tests for July. Web shoppers could access the consumer electronics site, which re-launched in May as a unit of Systemax Inc., 99.71% of the time last month.

The average availability for the top 50 retailers in July was 98.09% for high broadband, 87.54% for low broadband and 69.38% for dial-up, Gomez says.

Rounding out the top five high broadband availability list were Zappos.com (99.54%), TigerDirect.com (99.51%), Newegg.com (99.50%) and ColdwaterCreek.com (99.44%).

ColdwaterCreek.com also had the most consistent low broadband and dial-up availability, at 93.81% and 89.14%, respectively.

How big retailers measure up on availability
Retailer
High Broadband (%)
Low Broadband (%)
Dial Up (%)
CircuitCity.com
99.71
92.93
73.37
Zappos.com
99.54
93.49
85.18
TigerDirect.com
99.51
92.77
84.58
Newegg.com
99.50
92.33
85.46
ColdwaterCreek.com
99.44
93.81
89.14
Overstock.com
99.38
91.94
84.08
CompUSA.com
99.37
90.66
79.81
Chadwicks.com
99.35
90.92
78.64
OfficeMax.com
99.30
91.91
84.32
Macys.com
99.26
90.85
82.77
QVC.com
99.26
90.81
83.07
Buy.com
99.25
90.21
64.59
BlueNile.com
99.24
90.79
83.22
AmwayGlobal.com
99.21
92.38
82.31
Costco.com
99.17
87.95
77.51
Avon.com
99.14
93.25
82.62
Peapod.com
99.10
88.71
75.77
JCPenney.com
99.02
91.65
83.49
Scholastic.com
99.02
89.30
85.63
HPShopping.com
98.99
89.34
64.43
CDW.com
98.97
90.25
85.17
Dell.com
98.97
91.45
85.98
HomeDepot.com
98.97
88.07
77.37
OfficeDepot.com
98.96
90.81
85.34
BestBuy.com
98.93
87.91
73.85
FTD.com
98.93
85.31
40.68
Amazon.com
98.89
90.11
80.61
Williams-Sonoma.com
98.89
90.40
81.91
Drugstore.com
98.84
90.05
73.71
NeimanMarcus.com
98.82
89.21
79.67
Saks.com
98.79
89.91
59.19
Toysrus.com
98.75
84.85
37.64
OrientalTrading.com
98.71
84.25
36.97
Target.com
98.71
86.41
51.14
BarnesandNoble.com
98.64
83.59
37.12
VictoriasSecret.com
98.64
88.88
75.15
HSN.com
98.59
86.75
74.17
Gap.com
98.48
81.09
30.84
Staples.com
98.47
88.53
78.43
MusiciansFriend.com
98.28
80.37
34.12
Walmart.com
98.26
86.23
69.38
1800Flowers.com
98.04
80.55
35.40
Netflix.com
97.74
87.31
75.44
Nordstrom.com
96.73
84.54
74.76
Apple.com
94.80
80.60
63.59
LLBean.com
93.33
76.38
57.95
Sears.com
92.50
74.85
61.56
SonyStyle.com
89.52
77.92
31.39
FootLocker.com
84.27
66.71
41.32
Benchmark Average
98.09
87.54
69.38

All data for this report is collected by the Gomez Last Mile network, 30 times an hour from Dial Up, Low and High Broadband users across the United States, 24 hours a day except between 3AM to 6AM EDT. Availability is determined by the percentage of tests that fail to correctly load.

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