Katie Evans , Managing Editor, International Research
Bazaarvoice Ratings & Reviews™ and Ask & Answer™ provide Danskin customers with detailed product information and valuable insight for their active apparel purchases
Austin, TX – July 17, 2009 – Bazaarvoice, the market and technology leader in hosted social commerce applications that drive sales, today announced that Danskin, a world leader in women’s active apparel, has launched the Bazaarvoice social commerce platform with Ratings & Reviews™ and Ask & Answer™ at www.danskin.com. Now consumers on the manufacturer’s site can easily access the authentic opinions of their peers, pose questions, and get answers from other consumers as they research and purchase Danskin active apparel. By offering this valuable content directly on its eCommerce site, Danskin.com is significantly improving the shopping experience for new and existing customers, while measurably decreasing product support costs and customer services calls.
“We’ve found that, for customers who are increasingly cautious about spending, getting detailed information about the product makes a big difference,” said Jessica Koster, Director e-Commerce Marketing. “Bazaarvoice allows us to include the voice of the customer on the site, in a way that can be measured and tied back to ROI.”
Danskin.com had previously deployed a free hosted product review technology but found that they needed a broader platform of services, products, and reporting to effectively harvest customer-created content for use in product development and merchandising. The company migrated to Bazaarvoice to provide a better way for customers to share what they love about Danskin.com products and for the company to learn more about how customers shop for and use Danskin.com products. Explained Koster: “We knew that Bazaarvoice was the market leader in terms of vision and product roadmap, and we were thrilled when we were able to make the partnership work.”
Danskin.com is using Bazaarvoice Ratings & Reviews to incorporate product opinions from other users, giving them a “person-like-me” perspective so they can make a more confident buying decision. Through Ask & Answer, Danskin.com shoppers and site visitors are able to ask and answer specific questions about all dance, yoga, and athletic apparel on the company’s Web site. Danskin.com enlists its employees to provide answers, using badges such as “Staff Answer” and “Expert Answer” to identify the contributor. They also recognize their customers who provided answers, especially those that provide high quantities, badging them as “Top Contributors.” The company also plans to leverage this user-generated content to help guide its advertising and marketing initiatives, as well as help product development teams.
"New data from Nielsen and other researchers shows that consumers are increasingly relying on online and offline word of mouth for shopping and that their trust in online reviews continues to grow,” said Brett Hurt, founder and CEO of Bazaarvoice. “We’re very excited to partner with Danskin.com to help them more effectively use consumer-generated content to drive online and offline sales and evolve their products and business around their customers. Danskin decided to upgrade to our solution based on their growing need to leverage the power of social commerce across their multichannel business.”
Since 1882, the Danskin Brand has proudly been synonymous with femininity, innovation, quality and superior comfort and fit. Starting out as a family owned business that catered to New York City’s dancers selling tights, tutus, and leotards, Danskin soon became the standard for dancers across the USA. Today Danskin enjoys status as the ultimate female active brand, both nationally and internationally. The label has evolved with women`s lifestyles for over 125 years to create the best in fashionable, functional dancewear, active wear and casual clothes as well as fitness equipment including weights, toning balls and yoga mats. Be it stylish activity-appropriate fitness, yoga, dance, gymnastics, or casual wear, Danskin is dedicated to meeting the changing fashion wants and performance needs of active women and girls.
Bazaarvoice’s Software as a Service (SaaS) social commerce solutions have served more than 50 billion pieces of customer-generated content on more than 525 brand web sites like Best Buy, Costco, Dell, Macy’s, Overstock, P&G;, Panasonic, QVC and USAA in 36 countries. The company connects organizations to their influencers through a unique network that reaches hundreds of millions of consumers around the globe, enabling authentic customer-powered marketing. Through syndication, analytics, partnerships, and consulting, Bazaarvoice brings the voice of the customer to the center of their clients’ business strategy, proving “social” can drive measured revenue growth and cost savings for manufacturing, retail, travel, and financial services companies. Headquartered in Austin, the company has offices in London, Paris, and Singapore. For more information and access to client success stories, visit www.bazaarvoice.com, read the blog at www.bazaarblog.com, and follow on Twitter at www.twitter.com/bazaarvoice.