Katie Evans , Managing Editor, International Research
Managed Service Identifies Fraud in Real-Time and Improves Operational Processes without On-Site Hardware, Software or Specialized Staff
Windsor, U.K.-February 9, 2009-SeeWhy Software, the leader in real-time behavioral analytics and Sanderson RBS, the UK provider of software solutions to the retail industry, announced today that French Connection stores in the US and UK have gone live with a new Loss Alert Service powered by SeeWhy Software and fully integrated with Sanderson RBS’s Retail-J point-of-sale system. The managed service, which supports more than 100 retail locations, went live in the UK in July and in the US in September of 2008.
Many existing loss prevention tools are time-consuming to use, expensive and only provide data for further analysis. Retail-J with SeeWhy is a new system that uses SeeWhy’s real-time behavioral profiling to analyze expected transactions for each store, cash register and cashier, based on prior data and real-time register information. The continuous, real-time analytics trigger instant, detailed alerts to regional and/or store-level managers when fraud or departures from expected activity are detected, enabling managers to pinpoint the cause of the alert and address issues as they occur and before substantial loss occurs.
“We have had a long-standing and successful relationship with Sanderson RBS and count on the company for its retail domain expertise and deep understanding and advice for ways to improve our business,” said Doug Gardner, IT manager for French Connection. “Adding the SeeWhy-powered Loss Alert Service to Retail-J puts a powerful fraud prevention tool in our hands. In a short time, we’ve seen a great reduction in ‘no-sale’ and ‘void’ transactions – key indicators of potential fraud – and have been able to implement and enforce other store policies by having better visibility into our transactions and the habits of our cashiers.”
Sanderson RBS hosts all of the hardware and software for the loss alert system and generates all of the template-driven alerts. For a monthly fee, French Connection is able to avoid costly upfront software fees with no impact on their IT department. The system also enables the retailer to create operational procedures that can be enforced through the use of technology.
“SeeWhy brings new and exciting capabilities to the retail industry. Its technology allows us to provide services that were simply not available until now,” said Steve Watson, deputy chairman of Sanderson Retail. “With our reinforced Retail-J, we can now offer unmatched loss prevention services to companies like French Connection and have them up and running in only a couple of weeks to quickly impact the bottom line. Because we manage the service, there is no significant upfront cost and the customer doesn’t need to hire any specialized personnel, making this an attractive scenario especially in these tough economic times.”
Said Charles Nicholls, founder and CEO of SeeWhy, “Sanderson RBS has cornered the POS market in the UK for good reason. Their retail management system is easy to use, competitively priced and very effective. The combination of Retail-J and the SeeWhy Platform brings in new loss prevention capabilities for mid-sized retailers. French Connection’s selection of our technologies further validates the value we are bringing to market and the gap that we are filling for retailers.”
About French Connection
Founded in 1972 by Stephen Marks, French Connection creates well-designed, fashionable clothing that appeal to a broad range of customers. French Connection is one of the strongest brands on the British high street, operating in over 25 countries. With 80 stores in the UK and 26 stores in the United States and more than 1500 outlets worldwide, French Connection is a truly global fashion brand.
Sanderson RBS is part of The Sanderson Group plc, one of the UK’s leading retail technology providers. It provides end-to-end multi-channel retail solutions to include: EPoS, back office and head office; mail order; online trading; and wholesale distribution. Customers range from high street household names such as Blacks Leisure, Harrods, Selfridges, Tie Rack, Wilkinson, Rohan and English Heritage, to smaller independent businesses, reflecting its ability to provide solutions for retailers of all sizes.
About SeeWhy Software
SeeWhy is revolutionizing the way that companies interact with their individual customers in order to deepen relationships, drive revenues and reduce risk. Through a series of interlocking real-time analytic applications, underpinned by a common individual behavioral profile of each customer, SeeWhy drives individually optimized treatment across the customer lifecycle.
SeeWhy is one of the top private European software companies, as noted by Red Herring 100 Europe, named Global Innovator by Guidewire Group and highlighted as a cool company by Gartner. SeeWhy Software was incorporated in 2003 and is headquartered in Windsor, U.K., with operations in the U.S. More information can be found at http://www.seewhy.com/