2/10/09

UPS To Deliver For L.L. Bean

Katie Evans , Managing Editor, International Research

ATLANTA, Feb. 9, 2009 – UPS (NYSE:UPS) has been selected as the primary package delivery carrier for L.L.Bean, the 97-year-old outdoor apparel and equipment company.

The move, effective Feb. 23, follows a lengthy evaluation process. UPS will provide both ground and air service to deliver the orders of L.L.Bean customers shopping through the famed retailer’s catalogs as well as online.

“L.L.Bean is one of the most respected retailers in the world and we’re looking forward to serving their customers,” said Alan Gershenhorn, UPS senior vice president for worldwide sales and marketing. “We’ve constructed a solution for L.L.Bean designed to build on that customer experience. It will be easy for the retailer to meet the customers’ needs for air and ground deliveries using the world’s largest package delivery network. And UPS also is prepared to flex its network to seamlessly respond to volume changes.”

L.L.Bean has been a trusted source for quality apparel, reliable outdoor equipment and expert advice since 1912. The company is well known for its world-class customer service.

“Regardless of the channel selection used by our customers, we expect to provide a consistent quality experience and we believe UPS will deliver on that promise,” said Bob Peixotto, Senior Vice President and Chief Operating Officer at L.L.Bean. "UPS is providing industry-leading technologies to support our tracking and visibility needs as well as options for facilitating returns that will improve our customer experience. We’re enthusiastic about embarking on this new relationship with UPS.”

L.L.Bean, Inc. is a leading retailer of quality outdoor gear and apparel. Founded in 1912 by Leon Leonwood Bean, the company began as a one-room operation selling a single product, the Maine Hunting Shoe. While its business has grown substantially, L.L.Bean still upholds the values of its founder and continues his dedication to quality, customer service and a love of the outdoors. You can visit L.L.Bean anytime at www.llbean.com.

UPS (NYSE: UPS) is the world’s largest package delivery company and a global leader in supply chain and freight services. With more than a century of experience in transportation and logistics, UPS is a leading global trade expert equipped with a broad portfolio of solutions. Headquartered in Atlanta, Ga., UPS serves more than 200 countries and territories worldwide. The company can be found on the Web at UPS.com. To get UPS news direct, visit pressroom.ups.com/RSS.

Topics:

Bean, Commerce, Customer experience, Leon Leonwood Bean, Online retailers

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