6/18/08

Dell and QVC post fastest broadband access in May

At 3.30 seconds, Dell.com once more gave shoppers the fastest high broadband access time among big web retailers, says Gomez. In May, a shopper with a high broadband connection could access a Top 50 retail site in 6.34 seconds.

Mark Brohan , Research Director

At 3.30 seconds, Dell.com once more gave shoppers the fastest high broadband access time among big web retailers, says Gomez Inc.

For the May performance rankings Dell.com was followed by QVC.com (3.60 seconds), Scholastic.com (3.63 seconds) and ColdwaterCreek.com (4.08 seconds). Using a dial-up connection, Dell.com also provided the fastest site response time at 29.90 seconds.

In May, a shopper with a high broadband connection could access a Top 50 retail site in 6.34 seconds, compared with 18.31 seconds for a low broadband connection and 52.41 seconds for dial-up.


Top 50 Web Site Performance Index: Response Time
May 01 , 2008 - May 31 , 2008
Response Time (seconds)

Rank Retailer Dial Up Low Broadband High Broadband
1 Dell 29.90 10.08 3.30
2 QVC 36.72 11.29 3.60
3 Scholastic 35.40 11.30 3.63
4 Coldwater Creek 33.80 10.89 4.08
5 Zappos 39.51 12.11 4.31
6 Office Depot 31.99 11.42 4.32
7 Nordstrom 38.36 12.75 4.36
8 L. L. Bean 52.29 14.86 4.54
9 Quixtar 40.84 13.70 4.59
10 Newegg 44.92 13.91 4.70
11 Overstock 37.61 13.32 4.84
12 J. C. Penney 35.06 12.15 4.86
13 Sony Style 63.39 19.63 5.21
14 Circuit City Home 54.23 17.07 5.23
15 Macys Store 44.09 14.37 5.42
16 Footlocker 51.68 15.65 5.46
17 Saks Fifth Avenue 49.40 14.95 5.48
18 HSN 47.24 15.72 5.49
19 The Home Depot 52.86 16.91 5.53
20 Sears 57.88 18.23 5.60
21 Avon Shopping 42.94 15.02 5.61
22 Victorias Secret 62.13 18.51 5.72
23 CompUSA 58.96 17.75 5.75
24 Drugstore 45.56 15.19 5.84
25 Williams-Sonoma 52.24 16.68 5.85
26 Amazon 50.68 16.42 5.87
27 Buy.com 60.14 18.25 6.00
28 Musicians Friend 65.90 22.76 6.08
29 Staples 51.47 17.66 6.18
30 Costco 54.87 16.90 6.19
31 Tiger Direct 60.87 19.28 6.32
  Benchmark Average 52.41 18.31 6.34
32 Best Buy 53.88 19.45 6.44
33 Chadwicks 51.44 17.38 6.62
34 Neiman Marcus 38.51 15.09 6.79
35 PC Connection 47.04 16.47 6.94
36 Barnes & Noble 60.06 21.76 7.00
37 1-800 Flowers 58.92 21.01 7.08
38 FTD 66.50 21.28 7.17
39 Netflix 50.72 17.88 7.41
40 Blue Nile 48.51 18.10 7.44
41 Wal-Mart 70.80 24.30 7.76
42 HP Shopping 62.58 23.53 7.81
43 OfficeMax 64.17 24.30 8.25
44 Apple Store 72.28 27.85 8.68
45 Oriental Trading 71.08 28.00 8.84
46 Peapod 42.04 17.58 8.85
47 Toys R Us 71.01 30.17 9.22
48 CDW 65.37 24.93 9.47
49 Target 73.26 33.59 10.73
50 Gap 69.50 38.16 14.84
All data for this report is collected by the Gomez Last Mile network,
30 times an hour from Dial Up, Low and High Broadband users across
the United States, 24 hours a day except between 3AM to 6AM EDT.
Response Time is the average of each test measurement to
download the web site content divided by the total number of tests.
Copyright© 2008 Gomez, Inc.

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