Katie Evans , Managing Editor, International Research
TORONTO, Ontario. June 2nd, 2008 – 24-7 INtouch, a leading multi-channel contact center outsourcer, last month expanded their Spanish customer service offering. Responding to the increasing growth of the Spanish speaking demographic, full Spanish language support has been extended to cover the entire 24 hours on a daily basis. Inclusion of this option allows clients to maximize on their support, allowing for increased convenience, customer satisfaction and potential revenue.
Spanish is one of the most popular and demanding languages, being the second most common language spoken in the United States after English. The Spanish speaking demographic is also the fastest growing population in the United States, and the most widely taught non-English language in U.S. secondary schools and institutions of higher education. The need for Spanish support is needed, where businesses face an opportunity cost by not addressing it. 24-7 INtouch is prepared to handle this through their 24 hour call center support, allowing clients to take full advantage of customer service capabilities.
“The Spanish speaking demographic is an important group to cater to especially with their continual growth,” says Greg Fettes, President and CEO of 24-7 INtouch. “We extended our Spanish support to give our clients the option to further increase their customer service levels. Capturing and addressing all calls and issues are essential to minimizing opportunity costs.”
“The decision to extend our Spanish coverage to 24 hours was a natural choice for us,” says Maya Kotecha, Director of Marketing and Corporate Strategy at 24-7 INtouch. “Many of our clients have been adopting their own multi-channel marketing strategies, so providing this extended service is a logical fit to support and maximize their efforts.”
24-7 INtouch continues to offer multi-lingual support in a variety of diverse languages, in addition to Spanish. Some include additional European, Asian, and Middle Eastern languages among others. Spanish coverage remains as the most demanding language, where the expansion of voice service support reflects this trend. For more information regarding 24-7 INtouch’s multi-lingual services, visit http://www.24-7intouch.com/Enterprise/multilingual-support.htm.
About 24-7 INtouch
24-7 INtouch (www.24-7intouch.com) is a multi-channel contact center outsourcing company that provides practical and affordable customer relationship management solutions across various industries. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, 24-7 INtouch is dedicated to helping clients increase their sales and strengthen their customer service. Currently, the company’s primary products are the outsourcing of inbound call center services and live online customer support solutions such as Live Web Chat.