Don Davis , Editor in Chief
Leading online tools retailer selects Assurz to provide hassle-free online shopping
REDWOOD CITY, CA, November 13, 2007 - Toolfetch.com, a top 500 internet retailer and one of the largest construction and automotive tool and supply eCommerce companies, has further enhanced its award-winning customer service by selecting the Assurz 100% Satisfaction Guarantee, from Assurz Inc., the leading customer service guarantee provider. This deal marks Assurz`s entry into the equipment and tool supply sector.
The new service will offer Toolfetch.com customers an extended returns period of 90 days for online purchases, and the flexibility to easily and quickly return a product, if desired, with shipping costs included. This will increase shopper confidence across Toolfetch`s varied customer base.
Toolfetch customers will have the option to select the Assurz 100% Satisfaction Guarantee at the checkout stage. This will allow shoppers an extended return period of 90 days, during which they can obtain a full refund if not completely satisfied with their purchase. The refund includes all fees such as shipping, handling and any re-stocking fees. Assurz manages the entire process including customer assistance, pre-paid returns for the customer and eventual re-distribution.
"As an online retailer with a wide variety of over 30,000 tools and equipment, it is especially important that we offer the highest possible level of customer service and shopping experience to our customers. Shoppers can be understandably hesitant about buying higher ticket items online, but the Assurz service allows us to offer that extra bit of confidence," said Andrew Brown, president and CEO of Toolfetch.com. "By implementing Assurz, we are not only able to offer our customers additional confidence, but also reduce the amount of time and money we spend on the logistics of such a return." Toolfetch will be implementing the Assurz service for the 2007 holiday season.
"Retailers like Toolfetch are clearly dedicated to exceptional customer service and are continually evolving the way they handle the online purchasing process," said Steve Hoffman, CEO of Assurz. "With the range and type of products that Toolfetch offers, customer confidence is the name of the game, and the Assurz 100% Satisfaction Guarantee is the clearest way to convey that."
Assurz provides a 100% Satisfaction Guarantee to consumers who shop online and through catalogs for general merchandise. The Assurz guarantee gives shoppers an extended 90-day returns period and, if dissatisfied, enables them to receive full reimbursement of their purchase as well as prepaid return shipping directly from Assurz. This industry-first guarantee program works to overcome widespread insecurities about unfamiliar websites and possible product dissatisfaction through a fast, simple and convenient return process. The Assurz 100% Satisfaction Guarantee is offered through select merchants and channel partners. To learn more, visit www.assurz.com
Established in 2002, Toolfetch is one of the largest ecommerce companies focused on the construction and automotive tool and supply industry. With over 30,000 products from top brands, Toolfetch.com offers a wide variety of high-end construction equipment and supplies to businesses, schools, and industry professionals across the world. ToolFetch focuses on providing the highest level of customer service, expert salesmanship and overall satisfaction to their customers.
International Campaign Manager
LEWIS - Global Public Relations
575 Market Street, Suite 2550
San Francisco, CA 94105
Tel: + 1 415 992 4400
Direct: + 1 415 992 4427
Cell: + 1 415 568 0092
Fax: + 1 415 992 4410