12/14/05

FTD offers the highest high broadband connectivity average

The Gomez Index shows that FTD in October had the highest broadband availability at 99.6%.

Mark Brohan , Research Director

The web’s Top 50 retailers continue to provide a high level of accessibility when shoppers and visitors come to an online shopping site using a high broadband connection, according to a weekly performance index from Gomez Inc.

Keeping business-to-consumer e-commerce sites up and running no matter how visitors choose to access a retail site remains an important measure of customer service and Internet performance. The Gomez Index shows that FTD in October had the highest broadband availability rate at 99.6%. FTD was followed by Peapod (99.5%), Blue Nile (99.5%), J.C. Penney (99.5%), Office Depot (99.5%), QVC (99.5%), Quixtar (99.4%), Amazon (99.4%), Office Max (99.4%) and Nordstrom (99.4%).

All of the 10 largest online retailers measured in the Gomez study exceeded the average high broadband site availability rate of 98.2%.

The index notes that FTD also had the highest low broadband availability rate at 99.2%, while Zappos.com had the highest dial-up availability rate of 98.9%.

 

 

 

 

   Top 50 Performance Index: Site Success Rate
 October 1, 2005 - October 31, 2005
 
 
Availability (%)
 
Site Dial Up Low             
Broadband
High            
Broadband
FTD Inc.  97.66% 99.28% 99.68%
Peapod Inc.  98.97% 99.26% 99.56%
Blue Nile Inc.  98.67% 99.49% 99.56%
J.C. Penney Co. Inc.  97.39% 98.75% 99.54%
Office Depot Inc.  98.22% 99.33% 99.54%
QVC Inc.  97.74% 99.25% 99.50%
Quixtar Inc.  97.97% 98.86% 99.49%
Amazon.com Inc.  98.38% 98.72% 99.46%
OfficeMax Inc.  98.30% 99.33% 99.44%
Nordstrom Inc.  97.96% 99.31% 99.43%
Apple Computer Inc.  97.66% 98.70% 99.38%
Scholastic Corp.  98.39% 99.10% 99.33%
Coldwater Creek Inc. 98.24% 99.14% 99.30%
Dell Inc.  98.11% 98.49% 99.27%
Barnes & Noble Inc.  94.83% 98.06% 99.26%
Williams-Sonoma Inc.  97.52% 98.43% 99.24%
Eddie Bauer  98.54% 99.23% 99.24%
CDW Corp.  95.56% 98.89% 99.21%
Gateway Inc.  96.40% 99.01% 99.20%
Cabela`s Inc.  98.02% 98.75% 99.17%
Sears, Roebuck and Co.  96.16% 98.55% 99.16%
Cornerstone Brands Inc.  94.62% 98.96% 99.16%
Drugstore.com Inc.  98.21% 99.06% 99.12%
Avon Products Inc.  97.95% 98.74% 99.10%
1-800-Flowers.com Inc.  94.41% 98.74% 99.09%
Musician`s Friend  46.45% 98.18% 99.08%
Target Corp.  49.41% 97.37% 99.07%
Zappos.com Inc.  98.95% 98.92% 99.06%
Wal-Mart Stores Inc.  96.31% 97.72% 99.06%
Toys "R" Us Inc.  96.94% 98.46% 98.91%
Staples Inc.  94.78% 98.51% 98.90%
HSN.com  94.75% 98.29% 98.85%
Buy.com Inc.  81.62% 98.12% 98.85%
Netflix Inc.  97.45% 98.15% 98.84%
Benchmark Average 92.28% 98.03% 98.82%
Circuit City Stores Inc.  94.16% 98.35% 98.81%
Overstock.com Inc.  91.75% 97.52% 98.76%
Neiman Marcus Group Inc.  96.30% 98.21% 98.74%
Kmart Corp.  91.44% 97.83% 98.60%
Gap Inc.  82.15% 97.12% 98.55%
TigerDirect Inc.  86.26% 97.87% 98.54%
HPDirect Inc.  95.22% 98.63% 98.53%
The Home Depot Inc.  90.51% 97.47% 98.43%
PC Mall Inc.  94.11% 97.60% 98.31%
Newegg.com  72.14% 96.14% 98.21%
Best Buy Co.  91.20% 95.79% 98.21%
Redcats USA  95.27% 97.34% 98.19%
SonyStyle.com  83.32% 97.17% 98.00%
Costco Wholesale Corp.  91.86% 97.84% 97.76%
CompUSA Inc.  73.59% 81.43% 90.37%
L.L. Bean Inc. N/A N/A N/A

 

 

   
   Copyright © 2005 Gomez, Inc.                                      www.gomez.com

 

 

 

Topics:

business finance, Code 39

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