Paul Demery , Managing Editor, B2B E-commerce
Waterford/Wedgewood USA Selects Teltronics Inc.`s OMNIWORKS® Suite of Contact Center Products
SARASOTA, FL, May 9, 2005 --- Teltronics, Inc. (OTCBB: TELT) an expert in telecommunications solutions, has been selected by Waterford/Wedgwood USA (NASDAQ: WATF2), the leading brand of premium crystal, to fulfill its diverse customer contact center needs. Waterford will use Teltronics’ OmniWorks suite of products for a complete, VoIP-enhanced solution.
Teltronics’ OmniWorks Contact Center suite of products will provide real-time statistical data, as well as state-of-the-art multi-media functionality, allowing Waterford’s U.S. call center to effectively manage a very high volume of telephone calls and e-mail messages. Teltronics’ OmniWorks also gives Waterford/Wedgwood the option to deploy VoIP remote-agent capabilities, resulting in a broad range of dynamic call overflow options. “Teltronics’ Professional Services Group developed customized programming enabling Waterford to improve productivity, response time and customer satisfaction, resulting in better management of our staffing resources,” stated Michael Rossi, Telecommunications Manager for Waterford.
Waterford will also implement Teltronics` OmniWorks IVR, and Web Collaboration applications to further develop and enhance customer relationships. “Teltronics’ OmniWorks solution effectively addresses our customer service demands,” said John Perrotto, Vice President of Technology for Waterford USA. “The total Teltronics solution allows Waterford to better monitor agent performance, drive overall productivity and increase revenues.”
“The complete Teltronics product solution gives Waterford an edge in this competitive, global economy to automate business operations in order to enhance customer relations,” states Ewen Cameron, President and CEO of Teltronics.
Teltronics, Inc. is a leading global provider of communications solutions and services that help businesses excel. The Company manufactures telephone switching systems and software for small-to-large size businesses, government, and 911 public safety communications centers. Teltronics offers a full suite of Contact Center solutions - software, services and support – to help their clients satisfy customer interactions. Teltronics also provides remote maintenance hardware and software solutions to help large organizations and regional telephone companies effectively monitor and maintain their voice and data networks. The Company serves as an electronic contract-manufacturing partner to customers in the U.S. and overseas. Further information regarding Teltronics can be found at their web site, www.teltronics.com.
A number of statements contained in this press release are forward-looking statements, which are made pursuant to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements involve a number of risks and uncertainties, including the timely development and market acceptance of products and technologies, competitive market conditions, successful integration of acquisitions, the ability to secure additional sources of financing, the ability to reduce operating expenses and other factors described in the Company`s filings with the Securities and Exchange Commission. The actual results that the Company achieves may differ materially from any forward-looking statements due to such risks and uncertainties.
Ewen R. Cameron
President & CEO