Kurt Peters , Executive Editor
BEDFORD, Mass., July 27, 2004 -- iPhrase Technologies, developer of the OneStep platform for online search and customer interaction, today announced a partnership with Tachyon Solutions, a leading provider of custom technology solutions. As part of the agreement, the companies will work together to deliver search capabilities that improve customer loyalty, increase sales conversion rates and enhance overall online business. Combining the iPhrase product platform with Tachyon’s unparalleled integration and implementation services, the solutions equip businesses with the tools to address a wide range of challenges and deliver results.
“iPhrase offers the fastest, most flexible suite of search products available in the market today,” said Marion Lewis, CEO, Tachyon Solutions. “By wrapping our services around these offerings we can provide companies with truly best-in-class search solutions to improve bottom line results by interacting more effectively with their customers.”
At the core of the search solutions that iPhrase and Tachyon will provide is the OneStep product suite. Leveraging the industry-leading technology, businesses can address many challenges across the enterprise including:
• Customer and employee service and support
• Email deflection
• Contact center management
• Technical support
• Customer analytics
• Search and navigation
Companies using the OneStep Platform routinely achieve 85 to 95 percent accuracy in the searches they perform, are able to increase customer satisfaction in excess of 30 percent, improve inquiry resolution rates by 58 percent, and maintain flat customer service headcount after years of growth.
“At Campmor, providing our customers with a positive experience is a top priority,” said Daniel Jarashow, president, Campmor. “The newly enhanced search capabilities offered by the iPhrase and Tachyon solutions allow us to give our shoppers an easy and efficient way to find the outdoor products they need in an environment that matches the level of satisfaction we provide in our retail storefront.”
“Tachyon has an outstanding reputation as a leading integrator with expertise leveraging IBM-based environments,” said Paul Esdale, senior vice president of business development for iPhrase. “We are very pleased to be partnering with them to help companies achieve the kind of dramatic results that our customers are experiencing today.”
About Tachyon Solutions
Tachyon Solutions designs and develops custom technology solutions that help companies address their most strategic business challenges and drive results. From Business Intelligence and Customer Relationship Management to Web Development, e-Commerce, Search and Navigation, and Portal, their offerings combine business expertise, technology and support services to help lower costs, increase revenues and stay ahead of the competition. To learn more about these offerings, please visit their website at www.tachyonsolutions.com
iPhrase is a leading provider of innovative search and customer interaction products that help companies with complex offerings automate sales, service, and support operations. The company’s solutions convert each customer encounter into a measurable business outcome by leveraging a real-time understanding of users` needs, corporate objectives, and available resources to deliver the best possible online experience. More than 150 companies including Charles Schwab, Countrywide Financial, Gateway, National Semiconductor, Neiman Marcus and RadioShack use iPhrase-powered solutions to add millions to their bottom line by reducing costs, increasing revenue, and improving satisfaction among customers, partners, and employees. For more information visit www.iphrase.com or call 781-533-7300.