6/30/03

L.L. Bean Selects NewRoads to Provide Key Fulfill Operations for Their Catalog and E-Commerce Channels

Kurt Peters , Executive Editor

Leading Retailer Partners with NewRoads in Strategic Initiatives

GREENWICH, Conn.--June 30, 2003--NewRoads, the leading business process outsourcer of fulfillment and customer service, was selected by L.L. Bean, Inc., a retailer of sporting gear and apparel, camping equipment and outdoor furniture, to provide fulfillment and inventory services in support of variety of marketing programs and initiatives.

For over 90 years, L.L. Bean has been selling outdoor apparel, gear and accessories. The company has an excellent reputation for its uncompromising product quality and superior customer service. "Total dedication to brand awareness and protection needed to be the principles of an outsourcing partner; NewRoads proved to be the services provider we could count on to deliver high-level results, with accuracy, effectiveness and efficiency," said Bob Olive, L.L. Bean`s manager of distribution strategies.

"NewRoads is fully dedicated to providing a seamless operation and delivery of services between L. L. Bean and its customers. Having the opportunity to serve a company of L.L. Bean`s caliber is a testimony to our unyielding focus on world-class operational execution," commented Michael Shelton, NewRoads` executive vice president of sales and marketing. "We are very proud of this relationship," he added.

About L. L. Bean

Since 1912, L.L. Bean has been a maker and retailer of outdoor apparel and gear. Products include outerwear, sportswear, housewares, footwear, camping, hiking and fishing gear. The company mails over 200 million catalogs per year, and operates four retail and 15 factory outlets in the U.S. It also operates nine stores in Japan and sells online through English- and Japanese-language Web sites.

About NewRoads

NewRoads provides business process outsourcing solutions in fulfillment, customer care and supply chain execution to deliver products, samples and information on behalf of its clients to customers who order via the Internet, the telephone, mail or catalog. By combining best-practices solutions and services, with its nationwide network of over 20 distribution and call centers, NewRoads efficiently and cost effectively delivers its clients` products and enhances their customers` brand buying experience. Based in Greenwich, Conn., NewRoads` clients include Procter & Gamble (NYSE: PG), American Eagle Outfitters (NASDAQ: AEOS), Avon (NYSE: AVP), Restoration Hardware (NASDAQ: RSTO) and Godiva Chocolatier. For more information, visit the company`s Web site at www.newroads.com.

Contact:
NewRoads Inc.
Camilo E. Cucalon
203/625-9899
ccucalon@newroads.com

Topics:

American Eagle Outfitters, Bean, business finance, Outsourcing, Technology Internet

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