Paul Demery , Chief Technology Editor
Company Averages One Customer Go-Live Every Two Business Days
CHICAGO - February 12, 2003 - Manhattan Associates (Nasdaq: MANH), the global leader in providing supply chain execution (x-SCE™) solutions, announced today that it deployed 165 supply chain execution systems during the 2002 calendar year. New customer implementations for 2002 include American Italian Pasta Company, Burns Philip Food North America/Tone Brothers, Chico`s FAS, Inc., Conair Corporation, Comercializadora Merco S.A., New Wave Logistics and Perry Ellis International, to name a few. Using Manhattan Associates` solutions, these customers have achieved operational excellence by making their supply chain processes as efficient, adaptive and responsive as possible, which can ultimately lead to increased profitability.
As supply chain execution projects continue to grow in size and complexity, Manhattan Associates` ability to complete an average of one go-live every two business days indicates the strength of the Company`s technology and implementation teams. "It is our employees that really distinguish us from our competitorsówe have the strongest technical and professional services organizations in the entire supply chain management industry. That fact, coupled with our industry-leading technology and proven implementation methodologies, is what helps us complete such a high number of installations across the eight industries we serve," commented Rick Franke, who, as vice president of implementation services for Manhattan Associates, helps oversee the companyís professional services organization in the Americas.
Manhattan Associates has been able to address the wide array of customer needs associated with various supply chain challenges through its focus on eight target industries. Manhattan Associates` teams of seasoned professional and technical services professionals focus on specific industries, enabling them to build unsurpassed domain expertise in their respective areas. This provides them with industry-specific knowledge that helps them consistently complete installations that are on-time, on budget and meet each end-user`s specific supply chain requirements.
Manhattan Associates has 726 employees or 76% of its workforce focused on customersówhether in research and development (R&D;) or in the technical and services organizations, which manage implementations and support. A turnover rate of less than 2% in these departments over the past three years, coupled with strong R&D;, is one reason the company has successfully completed such a large number of implementations throughout last year.
In addition to the seasoned implementation team, Manhattan Associates offers a comprehensive maintenance program that provides its customers with a proven upgrade program, helping to lower their total cost of ownership. As of December 31, 2002, over 93% of Manhattan Associates` customers have subscribed to these comprehensive support and enhancement agreements, illustrating the consistently high levels of customer satisfaction the Company delivers.
Stride Rite, a long-time user of Manhattan Associates` solutions, recently upgraded to the latest version of PkMS. "Manhattan Associates listens to its customers and takes their feedback into account when developing its solutions. This constant focus on customers combined with a top-notch implementation team have made our upgrade experiences successful on all levels," said Yusef Akyuz, CIO and senior vice president, of Stride Rite.
From defining the scope of the project to deploying the solution and maintaining the implementation, Manhattan Associates is side-by-side with its customers to ensure that their expectations are met every step of the way. This commitment to leading-edge technology and vision has resulted in many industry accolades. In addition to being recognized as the supply chain execution leader by key industry analyst firms such as ARC Advisory Group and AMR Research during 2002, the Company was also ranked No. 11 on the Business 2.0 100 fastest growing publicly traded technology companies traded in the United States; No. 23 in FORTUNE magazine`s list of Fastest Growing Companies in America; and No. 43 in the July/August 2002 issue of FORTUNE Small Business magazine in its second annual list of the 100 fastest growing publicly traded small businesses in America.
About Manhattan Associates, Inc.
Manhattan Associates, Inc., is the global leader in providing extended supply chain execution solutions. We enable operational excellence through real-time collaboration, execution and optimization. Our solutions leverage state-of-the-art technologies, innovative practices and our domain expertise to enhance performance, profitability and competitive advantage. Manhattan Associates has licensed more than 870 customers representing 1,300 facilities worldwide, which include some of the worldís leading manufacturers, distributors and retailers. For more information about Manhattan Associates telephone 770.955.7070 or visit www.manh.com.