5/02/02

DOCENT INTRODUCES DOCENT ENTERPRISE 6.0 TO EMPOWER GLOBAL ENTERPRISES TO DRIVE BUSINESS PERFORMANCE

Kurt Peters , Executive Editor

FOR IMMEDIATE RELEASE

FOR MORE INFORMATION:
Samantha Curley
Benjamin | Weber Shandwick for Docent
415-296-2282
scurley@webershandwick.com

New Solutions Suite Enables Enterprises to Quickly Adapt and Respond to Industry Challenges and Align Employee Knowledge and Performance To Business Objectives

MOUNTAIN VIEW, Calif. - May 1, 2002 - Docent, Inc. (NASDAQ: DCNT), the premier provider of business performance management solutions for Global 2000 companies, today unveiled Docent Enterprise 6.0TM, a complete solutions suite of applications that address the distinct business challenges of multiple industries, including technology, telecommunications, financial services, retail, life sciences, energy, and manufacturing. Docent Enterprise 6.0 sets a new standard for how businesses across all industries effectively align strategic initiatives with individual and organizational learning, including channel and customer education, new product launches, sales force and partner readiness, regulatory compliance and corporate university programs.

"Business leaders recognize the limits of eLearning products that offer only training cost reduction. Decision makers need solutions tailored to their industry and their company that deliver measurable business results," said Cushing Anderson, Program Manager of IDC`s Learning Services Research. "Docent`s approach of delivering industry-specific solutions is a clear move toward delivering greater customer value."

Customers today are seeking single-vendor solutions that deliver the range of applications needed to support enterprise-wide initiatives. Docent is the first vendor to deliver an internationalized suite of solutions that help businesses improve performance by increasing the effectiveness of individuals and aligning them with the goals of the corporation. Highlights of industry advancements in Docent Enterprise 6.0 include:

Global commerce -The Docent Learning Management Server TM (LMS) now extends the ability of profit center managers to deliver revenue-based training to customers, partners and suppliers with sophisticated multi-channel pricing and discount capabilities, and simultaneous support for major languages and all currencies.

Content interoperability - Docent Enterprise 6.0 supports the most comprehensive range of third party content to address learning requirements specific to vertical industries and functional disciplines. Vendor-specific connectors provide deep integration with content from leading providers of self-paced courses including DigitalThink, NetG, Skillsoft, and SmartForce. Out-of-the-box integration with the latest web collaboration offerings from Centra, Interwise, and WebEx are also provided. In addition, Docent`s enhanced Content Application Programming Interface (API) enables content partners to easily integrate with the Docent platform in a way that ensures interoperability independent of new releases of the Docent product suite.

Standards leadership - Docent Enterprise 6.0 continues Docent`s leadership in contributing to the development and support of industry standards that provide content portability and interoperability. The Docent LMS and Learning Content Management System(tm) (LCMS) support all levels of AICC/SCORM content, including compliance with the latest SCORM 1.2 conformance test suite that was released in February 2002.

Learning Effectiveness - Docent LMS 6.0 is the first and only learning management system that supports the ability for learning managers to assign, manage and track a blend of learning activities for each student including instructor-led, online, and synchronous courses as well as informal courses, programs, activities and supplementary materials.

Performance management - Docent Peak Performance TM supports HR initiatives aimed at instilling a performance-based culture by ensuring that corporate goals are cascaded to all levels of the organization, and that individual objectives, measures, development activities, and compensation programs are aligned with those goals.

Live communication and collaboration -Docent Live! accelerates communication and collaboration among geographically dispersed employees, partners, and customers. Multiple modes of live interaction are supported, including one-to-one mentoring, team meetings, virtual classrooms, seminars, and mass audience broadcast events.

Integrated informal knowledge exchange - Docent Exchange TM enables collaborative creation and exchange of multimedia presentations and documents among sales and marketing teams, channel partners, supply chain partners, and customer support teams when time is of the essence. Docent Exchange TM is tightly integrated with Docent`s LMS so that individuals can seamlessly navigate between the informal, knowledge exchange environment and the more structured learning management environment.

Collaborative content creation, management, and delivery - The Docent Learning Content Management System TM extensions in Docent Enterprise 6.0 include robust repository services that allow geographically dispersed content creators to share, repurpose, and deliver compelling content to the web. Its standards-based implementation provides interoperability with any AICC/SCORM-compliant learning management system.

StorageTek is a $2 billion global company that delivers a broad range of storage solutions for digitized data across servers, media types and storage networks. StorageTek and Docent have joined forces to enable StorageTek to manage its training programs to maximize its sales results through the use of Docent Enterprise.

"We understand that training is vital for StorageTek," said Julie Bisiar, StorageTek`s manager of eLearning Operations. "It is one way to help our employees around the world leverage the tools they have to help us achieve our revenue targets. Using Docent Enterprise 6.0, we can provide greater access to specialized skills and knowledge through training opportunities for employees, customers and partners."

"Docent Enterprise 6.0 provides our global customers with industry-specific solutions that enable them to tie knowledge and performance back to business results," said Andy Eckert, president and CEO, Docent. "Our new solutions suite represents the continuation of our long-time vision and commitment to help companies execute on strategic objectives and prepare their employees, partners and customers to more effectively respond to the rapid changes of the global market."

Docent Enterprise 6.0 Suite

Docent Enterprise 6.0 redefines the concept of an integrated suite with its unparalleled breadth of capabilities and enterprise-class scalability. Each of the applications in the Docent Enterprise 6.0 suite is sold as an optional, standalone, separately priced module.

The applications available as a part of Docent Enterprise 6.0 include:
Docent Learning Management Server(tm)
Docent Content Delivery Server(tm)
Docent Learning Content Management System(tm)
Docent Outliner(tm)
Docent Mobile(tm)
Docent Exchange(tm)
Docent Peak Performance(tm)
Docent Live!(tm)

Docent Enterprise 6.0 has been successfully beta tested by a number of customers and partners including Deloitte Consulting, GPE Learning, Halliburton, NEC Corporation and StorageTek, and is available immediately.

About Docent

Docent, Inc. (Nasdaq: DCNT) offers the most complete solutions suite of business performance management applications that accelerate time-to-market, increase employee productivity and improve top- and bottom-line business results for enterprises around the world. Among its blue chip customers who recognize the strategic link between employee knowledge and meeting business objectives are Cingular Wireless, Harley-Davidson, and United Airlines.

Only Docent offers the most robust, high-performance solutions suite designed to address the specific business challenges of multiple markets, including life science, energy, telecommunications, financial services, retail and manufacturing industries. Docent has the broadest and deepest relationships with the world`s most prominent consulting and systems integrators, including PricewaterhouseCoopers, Cap Gemini Ernst & Young and Deloitte Consulting. Docent is headquartered in Mountain View, Calif., with other offices throughout the U.S., Europe and Asia-Pacific. For more information visit www.docent.com.

Docent, Docent Enterprise and the marks relating to Docent products and services referenced herein are either trademarks and/or registered trademarks of Docent, Inc. All other names are trademarks and/or registered trademarks of their respective owners.

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Topics:

Docent, Learning, Learning Management, Professor, Sharable Content Object Reference Model

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