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Featured Stories from January 2009
Reshaping Web Site Design
Retailers architect new ways to design features and functions that improve business results.
By Mark Brohan Post a comment/ Technology
Survey: More than a pretty faceOnline retailers are redesigning web sites with a close eye on the bottom line.
By Mark Brohan Post a comment
Because you bought cross-selling, you may also like ...
... product recommendations. But which method to choose is a matter of debate.
By Bill Siwicki Post a comment/ Technology
160 Characters or LessWhen it comes to getting as close as possible to customers, tiny text messages hit the bull’s-eye.
By Bill Siwicki Post a commentMore Stories
2009-2010: Years of Opportunity—No Kidding!
If you are an aggressive and committed e-retailer, the future—and particularly the next couple of years—should not frighten you.
By Jack Love Leave a comment
Online retailers hoped late surge would brighten season
With Christmas only a week away at press time, online retailers were staring at disappointing holiday sales results.
Internet Retailer Leave a comment/ Technology
Customer satisfaction ebbed in December, as online shoppers proved tougher to pleaseKeeping customers happy is never easy, but it became even more of a challenge as the 2008 holiday season got underway, according to a study by research firm ForeSee Results.
Internet Retailer Leave a comment
As the tough economy catches up with them, some retailers take drastic actions to rebuild
Several well-known retailers filed for protection under Chapter 11 of the U.S. bankruptcy code as they sought ways to restructure operations in the face of heavy debt and poor sales.
Internet Retailer Leave a comment
E-payment fraud projected to hit $4 billion in 2008, up 11% over 2007
E-commerce fraud losses in the U.S. and Canada are expected to reach $4 billion in 2008, an 11% increase from $3.6 billion in 2007, according to CyberSource Corp.’s 10th annual survey of e-commerce fraud.
Internet Retailer Leave a comment
Zazzle zaps up 2008 sales with sharpened search and e-mail marketing
The web-only retailer of products ranging from t-shirts and sneakers to postage stamps reported Thanksgiving weekend sales up 107% over the same weekend in 2007. Sales continued on a fast pace the following week, growing 70% over the same week a year earlier.
Internet Retailer Leave a comment/ Technology
RitzPix.com beams up customer photosRitzPix launched a new photo service that automatically uploads digital images from customers’ computers to RitzPix.com.
Internet Retailer Leave a comment/ Technology
Pointing the WayRetailers are boosting sales by providing more relevant and informative site search results.
By Bill Siwicki Leave a comment
Serving Up E-commerce
With improved customization for individual web sites, software-as-a-service is building a stronger following among e-retailers.
By Paul Demery Leave a comment
Going Social
Community features can boost customer loyalty and sales. Here’s what it takes to build those features, and keep them fresh.
By Katie Deatsch Leave a comment
Profitable customers
Do you know what your return conversion rate is? Chad Little of FetchBack explains why every marketer should.
By Chad Little Leave a comment/ Technology
Shoppers look for more ways to pay onlineConsumers increasingly are bypassing credit cards and finding other ways to pay online, says Javelin Strategy & Research.
Internet Retailer Leave a comment
SPONSORED SUPPLEMENT: Web Site Design and Usability
Creating site designs that enhance the customer experience and appeal to the needs of shoppers starts with knowing your customer.
Internet Retailer Leave a comment/ Technology
DIY Meets AutomationGreat product photos make a big difference online. New photo-editing software makes it easier to create sizzling images.
By Mary Wagner Leave a commentSubscribe to the IR
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