/ Technology

The latest study from The E-Tailing Group on in-store pick-up shows retailers are getting their act together—mostly.

/ Technology

Just as e-retailing has changed consumers` shopping habits, it has altered their expectations of customer service. E-retailers that skimp on service risk losing more than a sale, they can damage the credibility of their brand with shoppers.

/ Marketing

Bolstering e-mail systems for holiday marketing will increase profitability, says Barry Abel of Message Systems.

/ Marketing

Online video offers new ways to present product information— but it’s not as easy as YouTube makes it look.

/ Technology

When weighing alternative online payment options, costs may be trickier to estimate than benefits.

Retailers hope that being part of the online social scene will build brands—and produce sales, eventually.

In m-commerce design, simplicity, speed, and consideration for the customer are keys to success.

/ Technology

Half of U.S. consumers have visited a weblog, and of those, nearly a third have clicked on a blog ad, research firm Synovate reports.

/ Marketing

Blair, a multi-channel retailer of apparel and accessories, is using a new cross-sell recommendation engine backed by analytics data and designed to personalize the cross-sell pitch. Revenue from cross-selling is up 70%, it says.

/ Technology

As advertising market trends continue to favor online over traditional media, major Internet players like AOL, Yahoo, Google and Amazon are acquiring online advertising companies or offering new technologies to help advertisers deliver more compelling ads to the most appropriate online consumers.

/ Marketing

Marketers have long known that open, click-through and conversion rates all increase when they segment lists and include personalized offers in e-mails. Now, VistaPrint and Philosophy.com have found that they more specific a marketer can get, the better the return.

/ Technology

American Blind & Wallpaper Factory Inc. has ended its legal fight against Google Inc.’s practice of allowing competitors to buy American Blind trademarks as keywords to trigger ads on Internet search results pages. Google has so far prevailed in all lawsuits filed against it.

/ Marketing

Online retailers are working hard to improve product detail pages, with 80% adding images and 76% conducting A/B tests of promotions, according to Part 2 of the State of Retailing Online report released in September by Shop.org and Forrester Research.

/ Technology

Consumers want a shopping experience that is quick and efficient, that they are in control of and that they can conduct on their terms.

/ Marketing

During the holidays, when late-night online shopping activity can be as buy as lunch hours during the rest of the year, retailers like firstStreetOnline.com make sure their sites are performing well 24/7. At Roots.com, a new fulfillment strategy ensures gifts get delivered.

/ Technology

Web retailers are growing both their top and bottom lines, but expanding organically rather than taking on outside risk.

/ Marketing

With profit margins tighter than ever, car dealers take to the Internet for profitable sales. And drivers are following them there.

/ Technology

Google and PayPal are competing for checkout share with offers of free payment processing and discounts on search advertising campaigns.