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Previous Slide Next Slide
Broadband is here to stay

Broadband Internet access is spreading and changing how consumers behave, says a new report from Forrester Research.

Internet Retailer Post a comment

More Stories

Checking It Out

Why education—for merchants, processors and consumers—is keyto the spread of e-checks.

By Kurt Peters Leave a comment
Faster and Faster

How web services and the on-demand environment speed retailing and marketing deployments.

By Allan Wood Leave a comment
Talk, Talk

Live chat gains traction as retailers figure out how to use it.

By Mary Wagner Leave a comment
Rewarding Behavior

With a web-based loyalty program, True Value is using 21st Century technology to bring the small-town feeling to today’s hardware store.

By Kurt Peters Leave a comment
Better Self-Image

Online merchants give themselves higher marks in the 3rd annual Internet Retailer/ForeSee Results Insiders’ View of E-Retailing.That’s good and bad

By Kurt Peters Leave a comment
2-year-old cosmetics retailer Saffron Rouge cashes in on enterprise integration

Saffron Rouge has used a web-based CRM integration platform to drive steady sales growth over the past two years.

Internet Retailer Leave a comment
A look inside SmartBargains

IPOs offer an inside look at previously tight-lipped companies. SmartBargains’ IPO reveals that the company had a net loss of $1.4 million on $92.2 million in revenue for the fiscal year ended Jan. 31, an 87% improvement on its net loss of $10.7 million for the prior fiscal year, when it reported revenue of $75.8 million.

Internet Retailer Leave a comment

/ Marketing

E-mail and the web help revive the moribund Fannie May candies

Even as Fannie May Candies was closing stores throughout the Midwest, it kept its web site alive. The site played a crucial role when a new owner took over the company and started re-opening stores.

Internet Retailer Leave a comment
Getting customers to sound off helps CustomInk boost sales

T-shirt and coffee mug vendor CustomInk attributes a big portion of its 10-20% annual growth to an in-house-developed feedback feature it launched two years ago. Customers have the opportunity to sound off about products and service.

Internet Retailer Leave a comment
Legitimate e-mailers don’t spam, some don’t even mail

Researchers signed up for e-mail newsletters from 1,057 marketers. Only three resulted in spamóand 36% never sent a single communication.

Internet Retailer Leave a comment
Risky business: Retailers learn tough lessons on how to use web-based hiring systems

Some retailers are learning the hard way to trust web-based hiring management systems. Like the store manager who trusted his gut over the system and hired someone who stole $400 in food from the deli.

Internet Retailer Leave a comment

/ Technology

Meet the webalogers

When the Internet burst onto the merchandising stage in the mid-1990s, some e-commerce enthusiasts predicted it would deliver a deathblow to the printed catalog. It didn’t happen.

By Jack Love Leave a comment
Tiffany suit seeks to settle who’s responsible for fakes at eBay

Tiffany has filed a suit charging eBay with “direct and contributory trademark counterfeiting and infringement” after a survey commissioned by Tiffany found that 73% of items identified under its brand on eBay were fakes.

Internet Retailer Leave a comment
Store kiosks finally come of age in multi-channel strategies

Staples, Office Depot and others are figuring out how to useweb-based kiosks to enhance the store experienceand make web inventory available to store shoppers.

By Paul Demery Leave a comment
The shoot-out over spyware

Two sides are facing off in the battle of ad-pop-up software—and it’s sometimes retailer against retailer.

By Mary Wagner Leave a comment
Pet Project

They started as catalog merchants, but pet supplies retailersDrs. Foster & Smith are morphing into web merchants.

By Mark Brohan Leave a comment
In the catalog world, there are no more pure plays

The web pushes catalogers into multi-channel retailing and profoundly changes how they do business.

By Kurt Peters Leave a comment

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