/ Technology

/ Technology

/ Technology

A new survey shows who’s using search engines and how.

Automation helps in hiring and retaining employees, one of thebiggest challenges that the retail industry faces.

/ Technology

Web site hosting may not be sexy, but it’s crucial to the success of online retailers and requires close management as online sales grow.

/ Technology

Even unsuccessful site searches might shed light on what shoppers want to find—if only the data could be captured and analyzed.

/ Marketing

How to live with the new rules of the e-mail marketing game.

/ Technology

ToysRUs.com filed suit against Amazon in Superior Court in New Jersey, charging it violated contract terms that it says give ToysRUs.com exclusivity on products it sells in the toys, games and baby categories on Amazon.

/ Technology

Online retail sales continued their robust year-over-year growth in the first quarter, increasing 28.1% to $15.5 billion from Q1 2003 sales of $12.1 billion, the Census Bureau of the U.S. Commerce Department reports.

/ Technology

Bloomingdale’s is back in the e-commerce game with a web site that generated $30 million in sales last year.

Search engine marketing was a hot topic at the Annual Catalog Conference in Chicago in May. The underlying theme of most speakers: Be flexible. Find out what works, go with it, and cut keywords and strategies that don’t produce results.

Affiliate web sites have become a major source of sales and new customers for online retailers. But affiliate marketing sites can also pose threats to a retailer’s brand and Internet search strategy if the retailer does not keep an eye on its affiliates.

/ Technology

Online gift registries continue to pay dividends as customer loyalty and customer acquisition tools—particularly for multi-channel retailers with a national presence.

/ Technology

At REI Inc., which operates more than 70 stores and two web sites, customers coming into stores to pick up goods ordered online ring up an average of $90 in incremental in-store purchases.

/ Technology

As more Hispanic consumers take to online shopping in a big way, more e-retailers and manufacturers are saying “habla espanol” to online shoppers.

/ Technology

Falcon Rice, which has 40 employees and does about $9 million a year in sales of processed rice to grocers and restaurants, is one of the first suppliers to the retail trade to join UCCnet’s latest version of its Global Registry for trading partners.

/ Technology

When more than 1 million spam complaints made their way to the Federal Trade Commission since Jan. 1, the agency took the federal government’s first legal action under the new CAN-Spam Act in late April, charging two organizations with sending millions of spam e-mail messages.

/ Technology

Following a reexamination, the U.S. Patent and Trademark Office has issued an initial rejection of claims in a patent it had earlier granted to technology developer Pangea Intellectual Property. The patents were the subject of a series of suits by Pangea against retailers.

/ Technology

Leading web sites don’t just happen. They require the support and attention of top management; continual analysis, refinement and upgrades; regular investment in new technology and aggressive marketing.

/ Technology

Wholesalers are finding many of the same benefits—and challenges—of using the web that retailers have found.

/ Technology

Internet Retailer presents a preview of its ranking of the Top 300 online retailers, with analysis of market trends

Retailers are expanding assortments and testing products—and letting someone else do the shipping. A look at when to drop ship.