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Featured Stories from November 2003
/ Technology
SPONSORED SUPPLEMENT: Online customer support: Lower costs, higher quality Internet Retailer Post a comment/ Technology
How consumers are weaving the web into their daily livesThe quarterly Internet Barometer reports who’s buying online.
Internet Retailer Post a comment/ Technology
I Know YouATG’s Phil London tells how to target customers and provide them with relevant information during the all-important holiday shopping season.
By Phil London Post a comment/ Marketing
Markets for AllSmall merchants are turning to the web as a b2b source of the goods they need to drive their companies.
Internet Retailer Post a commentMore Stories
/ Marketing
Beyond ProductsSite search vendors are arguing that the technology needs to go beyond product-related search and browse if online retailers are to create a stellar shopping experience.
By Kurt Peters Leave a comment/ Marketing
The New CompetitionInitiatives by Yahoo, Amazon and Shopping.com signal the new importance of e-shopping malls.
By Lauri Giesen Leave a comment/ E-Retailers
The Electronic BlackboardRetailers have found a new category of partner in developing and deploying online training: product manufacturers.
By Mary Wagner Leave a comment/ Technology
Getting ResultsThe best-designed e-CRM initiative can be effectively torpedoed by a basic element that may be overlooked: the quality of customer data.
By Mary Wagner Leave a comment/ Technology
Amazon dives into books in a radically new wayAmazon has launched a service called Search Inside the Book that allows shoppers to search for any word in any of 120,000 books.
Internet Retailer Leave a comment/ Technology
Overstock: Boldly going...Overstock.com has built a business on finding quality surplus merchandise and selling it to consumers at a discount; now it`s expanding into online sales of travel arrangements.
Internet Retailer Leave a comment/ Marketing
The new co-stars of TV advertising: infomercials, e-mail and the webIdeaVillage Products Corp. is using infomercials at its web site and attached to e-mail marketing messages as a way to extend the impact of the infomercials.
Internet Retailer Leave a comment/ Marketing
Restyling flies for these guysAfter revamped web sites were launched late in the summer by Macys.com and BestBuy.com, a new batch of fresh faces is appearing on consumers` computers. They include Dell.com, HomeDepot.com and Bluefly.com.
Internet Retailer Leave a comment/ Technology
Holiday spending: up and onlineMarket researchers` predict holiday shoppers will be spending more dollars this season, and they`ll be spending more of them online.
Internet Retailer Leave a comment/ Marketing
The ultimate spam filter: consumer choiceDoubleClick`s recent survey highlights what is for legitimate marketers a disturbing reaction to flooded online mailboxes: fed up consumers are expanding their definition of spam to include even some permission-based e-mail.
Internet Retailer Leave a comment/ Technology
Yes, Virginia, consumers will pay for online musicApple`s iTunes users purchased over 1 million songs in the first three and a half days after the Oct. 16 launch of iTunes for Windows. ìThat compares with 1 million songs in the first seven days when we introduced the original iTunes for Mac users last April," says Steve Jobs, Apple`s CEO.
Internet Retailer Leave a comment/ Technology
Defusing the channel conflict issueBranded goods manufacturers are flourishing on the web—not just with information sites but with full-blown e-retailing operations.
By Jack Love Leave a comment/ Technology
In the driver’s seatRetailers are taking control of the logistics of product delivery to warehouses and stores—but at a cost in dollars and supplier relations.
By Paul Demery Leave a comment
Manufacturers solve their online dilemma
Retailers once feared manufacturers’ online initiatives. But CPG companies have refined their approach to the web and retailers are no longer resisting.
By Paul Demery Leave a comment
Driving car sales into the 21st century
88% of new car shoppers use the web to gather information before heading into the dealership for a test drive—but most auto dealers are still in the Stone Age when it comes to marketing to them.
By Mark Brohan Leave a commentSubscribe to the IR
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