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Featured Stories from September 2003
First half of ‘03: Hard to repeat last year’s growth
Recap of the first half in online retailing.
Internet Retailer Post a comment
Ways to pay
An old idea—house credit—plays a new role in 21st Century shopping.
By Paul Demery Post a commentMore Stories
Challenge and Response
If you can’t beat ’em, learn to deal with ’em. Direct marketing expert Herschell Gordon Lewis tells how to get around the spam filters.
By Herschell Gordon Lewis Leave a comment
What’s In Store
How extending a web strategy to the POS is giving some retailers an edge.
By Paul Demery Leave a comment
The New Look
Macys.com and BestBuy.com listen to their customers when they redesign their sites.
By Paul Demery Leave a comment
Moving Up
For the second year in a row, e-retailing insiders give their own industry a low score in customer satisfaction.
By Kurt Peters Leave a comment
Mrs. Got-Rocks is as demanding online as she is offline--with greater risk
The big-spending store customer who expects a higher level of handholding has a parallel in the online world: Customers with the highest income and spend the most react more negatively to customer service they perceive as sub-par, according to Jupiter Research.
Internet Retailer Leave a comment
Circle K finds profit in its web kiosk program
Cirle K’s Zaplink kiosks are serving up profits as they help the retailer build new communities of regular customers attracted to unique services like an e-mail video messaging system.
Internet Retailer Leave a comment
No. 1 on CEOs’ minds at eTail show: Finding the funding
A panel of retail CEOs at eTail 2003 East were frank in identifying the biggest challenge they face: no money for new projects while pushing their employees for greater productivity and expecting sales growth.
Internet Retailer Leave a comment
Another big target lands in the sites of a patent suit
Amazon’s use of personalization technology is being challenged in court, under a lawsuit by a company that owns and manages some 12 technology patents related to electronic content delivery.
Internet Retailer Leave a comment
While pushing RFID, Wal-Mart asks for a little help from rivals
Wal-Mart executive Linda Dillman addressed Wal-Mart’s plans for RFID at the Retail Systems conference in June, offering rare insight into Wal-Mart’s specific plans as well as feelings about a technology that promises to dramatically change the way products move.
Internet Retailer Leave a comment
Its online ads go dark, and TechnoScout learns that web ads work
To find out how effective its web ads were, TechnoScout halted all online advertising from mid April to mid July. The results: they work but could be more effective.
Internet Retailer Leave a comment
Three execs fill David Dyer’s shoes at Lands’ End/Sears
When former Lands’ End CEO David Dyer left Sears to join Tommy Hilfiger, he left as CEO of the Lands’ End apparel unit, executive vice president and general manager of Sears Customer Direct and the same position at its Great Indoors home furnishings business.
Internet Retailer Leave a comment
To measure is to improve
Since its beginning, the web-based retailing industry has become a haven for measurement maniacs.
By Jack Love Leave a comment
A Juggling Feat
Undaunted by their lack of resources or web knowledge, owners of small retail sites tackle (many) big issues.
By Mary Wagner Leave a comment
Now playing: Netflix shows how to be new-age web entrepreneur
With controlled growth, a deliberate marketing plan and a nationwide build-out of distribution centers, Netflix shows what it takes to succeed in today’s e-market.
By Paul Demery Leave a comment
Eye on returns
Retailers are learning that a good returns policy is good for business. An Internet Retailer survey compares returns policies at 35 prominent e-retailers.
By Paul Demery Leave a comment
Supersizing Search
Search is e-retailing’s newest path to gold, but mapping out the right route is more complicated than ever.
By Mary Wagner Leave a commentSubscribe to the IR
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