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Previous Slide Next Slide
Documenting the relationship between customer service and profits

Customer service isn’t a cost center, it’s a profit center, says new research.

Internet Retailer Post a comment
Creating Consistency

The Brand Platform is key to retailers` success and the Internet plays an important part.

By Geri Spieler
Post a comment
Following Dell

Just as technology competitors have done, Compaq has turned to the web. It`s now carving out a niche in the small and mid-size business market.

By Kurt Peters
Post a comment

More Stories

Say ‘Hola’ to E-Commerce

Espanol or English? The Hispanic market is growing fast in the U.S., but most e-retailers still haven`t figured out how to tap it.

By Mary Wagner
Leave a comment
The WIZMO Factor

The new twist in fulfillment answers customers` questions before they ask them.

By Andrea McKenna Leave a comment
Spiegel.com zooms in on sales

Spiegel has been pleased enough with the zoom technology at Spiegel.com that allows customers to vie the details of products that it plans to offer zoom on 500 items by fall.

Internet Retailer Leave a comment
Listen Up

Virgin Megastores are using web-enabled kiosks to open a universe of 200,000 CDs to the ears of shoppers.

By Andrea McKenna
Leave a comment
The newest twist in reducing online fraud risk: Insurance

Two companies are offering insurance to online retailers against excessive credit card fraud.

Internet Retailer Leave a comment

/ Technology

A dose of reality: Not all online liquidation auctions are created equal

Online liquidation auctions return more to retailers, but they only work in certain areas: high-priced goods, says the experience of Genco Distribution System.

Internet Retailer Leave a comment
Shell builds service stations on the information superhighway

More than 250 Shell stations have created web sites that offer promotions and directions to the station under a corporate-sponsored Internet program that launched in January.

Internet Retailer Leave a comment
Simon says take one step forward

With a new round of funding, Internet grocer SimonDelivers.com is proving the online grocery concept is not dead; it plans expansion from its Twin Cities base.

Internet Retailer Leave a comment
Who’ll bid three French fries?

Burger King’s eBay-based loyalty program has been a hit with customers who like the interactive nature of the promotion.

Internet Retailer Leave a comment
The Buzz about Bluefly’s technology investments

Bluefly has invested in technology that it believes will raise the level of the shopping experience at the fashion discount site.

Internet Retailer Leave a comment

/ Technology

Lollapalooza on your desktop

More than 40% of home Internet users in the U.S. have downloaded music from the Internet and users have an average of 305 music files, says the E-Home report.

Internet Retailer Leave a comment

/ Technology

What a difference in 20 years

IRNewsLink reflects the massive changes in trade publishing and direct marketing that the Internet has wrought.

By Jack Love
Leave a comment

/ Technology

BOOM: The sound of e-retailing numbers exploding

The boom in e-retailing is reviving. BizRate.com reports online sales were up 41% in Q1 vs. Q1 2001 and comScore Networks reports they were up 30%.

Internet Retailer Leave a comment
The Malling of the Web

The web isn`t taking shoppers from malls, it`s driving shoppers to them.

By Kurt Peters
Leave a comment
Readin’, ‘Ritin’ & Retailin’

Staff turnover, the rapid introduction of new products and demand for knowledgeable sales associates are driving a move to web-based training in retail.

By Kurt Peters
Leave a comment
Direct marketing on steroids

The Internet is driving new customers amd sales at e-retailing sites--and doing it with the speed and ability to shift gears in mid-campaign that only the web can provide.

By Mary Wagner
Leave a comment

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