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Previous Slide Next Slide
How sites are improving online customers’ shopping experiences.

Chicago-based consultants the e-tailing group fans out to shop 100 web sites quarterly to find out what’s happening on the Internet retailing front. Here’s what the consultants learned about consumer experiences at web sites in their latest survey.

Internet Retailer Post a comment
Multi-channel retailing requires the cleanest data—but don’t expect it from the customer

Now more than ever, retailers must find ways to keep their customer data clean, timely and accessible. Here’s how.

By Charles Chung Post a comment
The never-ending battle against online fraud generates an ever-growing technology arsenal

How many ways are there to fight online credit card fraud? About as many ways as there are scams.

By AndreaMcKenna Findlay Post a comment

More Stories

How the web’s role is expanding in the fight against shrink

The Internet is the latest weapon in the fight against retail shrink.

By Kurt Peters Leave a comment
When it comes to managing digital images, the web creates the problem—then solves it

E-commerce has created a huge demand for image management systems—and new technology is filling it.

By Mary Wagner Leave a comment
When it comes to online models, Louise Guay has high expectations

If she has her way, My Virtual Model’s Louise Guay will change not just web retailing, but the web itself.

By Kurt Peters Leave a comment
Online selling bucks the Holiday 2001 retailing trend: Sales are up sharply

The retail industry may have gotten the best it hoped for this year (flat sales), but online retailers got a nice surprise in their stockings: Consumers bought online beyond expectations.

By Kurt Peters Leave a comment
Finding the return in returns

If successful, Newgistics Inc.’s ReturnValet could raise the bar for the rest of retail by making the effective handling of returns into a competitive edge and could shave as much as 50% off a retailer’s current cost of returns.

Internet Retailer Leave a comment
It may be two years away, but Internet sales tax is still an issue

The Internet sales tax issue just won’t end. Rather than decide the future of taxes on the Internet, Congress and President Bush have delayed making a decision for two years.

Internet Retailer Leave a comment
A perfect fit-online

Lands’ End and Jos. A. Bank are demonstrating a new formula for successful clothes selling on the web: Provide custom fit without the tedium of waiting for a tailor to serve you.

Internet Retailer Leave a comment
A plus for big guys

PlusSize.com, the e-shopping mall that caters to women size 12 and larger, has launched PlusGuys.com for the big and tall man, featuring links to KingSize Direct, Spiegel, Eddie Bauer, Big Dogs, Lands’ End, J. Crew, Old Navy and Fingerhut, and offering content designed to attract the male shopper.

Internet Retailer Leave a comment
Finally, a way for furniture sales to work on the web

When consumers showed they weren’t all that wild about buying furniture online, many furniture dot-coms closed up. But now La-Z-Boy, with new modeling technology, is showing there is a role on the web for furniture sellers.

Internet Retailer Leave a comment
An early frost hits Bloomie`s web strategy

No sooner had Federated Department Stores bragged "Putting more categories online underlines our efforts to bring the best of Bloomingdale’s online" than it announced it wouldn’t be bringing the best of Bloomingdale’s—or anything else from Bloomingdale’s—online.

Internet Retailer Leave a comment
And now, virtual plastic

For decades, stores have tried to create customer loyalty by offering proprietary credit cards. Now, further evidence that web retailing is becoming more like traditional retailing, but with a twist, Amazon.com has introduced a proprietary credit "card."

Internet Retailer Leave a comment
Some surprising results for video display at EddieBauer.com

Once thought suitable only for high-priced, complex products, video product presentation made its debut late last year on EddieBauer.com. And guess what—it’s selling product as low-priced as $18.

Internet Retailer Leave a comment
Lessons from the Top 25

Internet Retailer`s Top 25 list provides a clear picture of the state of the Internet retailing industry. Even a cursory glance at this year’s profiles of the leading on-line merchants leads to one inescapable conclusion.

By Jack Love, Publisher Leave a comment
Come together

With simulcast content, ShopNBC TV and ShopNBC.com are demonstrating that electronic retailing really is converging.

By Mary Wagner Leave a comment
Getting Top Dollar

Retailers ponder polishing up pricing strategies as the web and new software yield real-time data on what the market will bear.

By Mary Wagner Leave a comment
COVER: Best of the Web

Internet Retailer’s Top 25 retailing web sites, with 15 sites to watch.

Internet Retailer Leave a comment

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