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Featured Stories from February 2001
Need evidence that the Internet is transforming retail chains? The National Retail Federation`s annual conference had plenty.
By Jack Love Post a commenteTail 2001 will showcase e-retail experts and vendors.
By Kurt Peters Post a commentWhat the customers are demanding.
Internet Retailer Post a comment/ Technology
Using automated e-mail keeps Borders.com`s stafffing under controlAutomated e-mail controls Borders staffing and pleases customers. A reduction in staffing paid for the system in less than 18 months.
By Grant Buckler Post a commentMore Stories
SmarterKids is no dummy when it comes to knowing its customers. And it gains the knowledge from the customers themselves who fill out surveys.
By Andrea McKenna Findlay Leave a commentThe market-share grab is on among online surplus exchanges. Nearly a dozen exchanges have come online in the past three years.
By Andrea McKenna Findlay Leave a comment/ Technology
How product demos are helping shoppers kick the tires on the webOnline demos are picking up appeal, and manufacturers are picking up the tab. The results so far: One test increased browse-to-buy ratios by 24%.
By Peter Lucas Leave a commentOnline’s stellar holiday shopping season was retailing’s bright spot-- e-shopping doubled while overall retail was flat.
By Andrea McKenna Findlay Leave a commentLillian Vernon’s experiment with returns to neighborhood mail centers could change the way e-retailers treat returns--and make returns more efficient.
Internet Retailer Leave a commentBlueLight.com, which based its success on free ISP, is restricting riders on its ISP bus. Too many hours online and you get booted off.
Internet Retailer Leave a commentOne of CircuitCity.com`s most popular features is pick up at the store and return to the store. "It`s been a winner from the start," says an executive.
Internet Retailer Leave a comment/ Technology
Taking retail training to the webA vendor of web-based training systems for retailers just got a new round of financing--proving the web is changing everything a retailer does.
Internet Retailer Leave a commentE-retailers have spent millions on customer service software. But it`s not enough--abandoned shopping carts are still too common.
Internet Retailer Leave a commentA new web site aims to help merchants share data about card fraud.
Internet Retailer Leave a commentEToys is not the only dot-com in trouble. EBags, MVP.com and Kozmo all have had recent lay-offs.
Internet Retailer Leave a commentCredit card fraud on the Internet is 30 times greater than in the real world--$300 million in the holiday shopping season alone.
Internet Retailer Leave a comment/ Technology
Behind the success of 1-800-Flowers.com is a willingness to try new thingsHard work and the luck of the Irish has Jim McCann’s 1-800-Flowers.com blossoming on the web. Now it`s moving beyond flowers in a big way.
By Mary Wagner Leave a commentEveryone loved the idea of eToys--a great site with a targeted market. But great reviews probably won`t save the faltering e-retailer.
Internet Retailer Leave a commentWith new data to track ROI, e-retailers roll out the welcome wagon to online communities. What do they get out of it? Loyalty, sales and great word-of-mouth. But watch out--communities can be a touchy crowd.
By Mary Wagner Leave a commentLinux challenges Microsoft in the commerce-server arena, but although the software is free, hidden costs and the lack of knowledgeable programmers may limit Linux’s growth.
By Joseph McKendrick Leave a commentOffice Depot blazed the trail to global web selling and learned lessons that can benefit others: Establish a local physical presence, staff help centers with native speakers, buy locally, tune into local preferences on minimum order and shipping costs.
By Rick Markley Leave a commentSubscribe to the IR
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