Nothing is more crucial to the success of a web site than the quality of hosting services. Without dependable, scalable web hosting, there will be no online sales growth. But few decisions that a growing e-retailer will make are as fraught with peril as the web hosting choice. This session will feature two retailers who have recently chosen web hosting companies. They will discuss the good, the bad and the ugly about their selection process and will walk attendees through how to identify prospective web hosts, what questions to ask potential web hosts, how to determine if the web host can do what you want, how to make sure you'll get the customer support you need and how to manage the relationship once a deal has been struck to ensure that the web hosting company will continue to meet your needs and grow as you grow.