Most e-commerce technology is complex right out of the box, but because each new e-retailing solution has to work with so much installed technology the complexity of an installation increases exponentially with each new technology. As a result, every technology installation becomes a management challenge. To complicate matters, a retailer that relies on third-party technology providers might not even know that there's a problem until it's too late. This session will focus on how to manage complex technology installations and how to make sure that they are staying on track, that they won't disrupt other technologies and that procedures are in place for quickly addressing problems. Our first speaker has managed complex technology development and installations for three companies and will bring her real-world stories to this conference. Our second speaker will discuss how to monitor technology installations to make sure all systems are working together as expected.