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Online customer service target: 98% self-service
Description: Online customer service target: 98% self-service Retailers that use online customer service effectively should be able to hit a high rate of inquires handled through
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ShopNBC.com sales reach $43 million for the second quarter
Description: ShopNBC.com sales reach $43 million for the second quarter ValueVision Media Inc. rang up web sales of $43 million for the second quarter ended August 5. Total sales increased by
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Furniture.com expands connectivity for independent retailers
Description: Furniture.com expands connectivity for independent retailers Furniture.com Inc. is rolling out an extranet to help independent merchants affiliated with several major furniture
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Customers & Marketing: Page 328
Description: CRM JCPenney.com Boo-Hoo MuseumShop.com Back-To-School BP e-Filling
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1-800-Floiwers.com reports record revenues
Description: 1-800-Floiwers.com reports record revenues 1-800-Flowers.com, a multi-channel gift retailer, reported record revenues for fiscal 2001 second quarter ended Dec. 31, 2000. Revenues
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SPS COMMERCE DELIVERS E-COMMERCE EXPANSION SERVICES FOR FINGERHUT
Description: -- Leading Direct Marketer to Improve Drop Ship and Distribution Center Transactions with Suppliers --
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Analytics help boost online performance, traffic for Advance Auto Parts
Description: Analytics help boost online performance, traffic for Advance Auto Parts Business intelligence gained via web analytics from WebSideStory has helped Advance Auto Parts
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Former Khimetrics exec joins Vcommerce as VP of marketing
Description: Former Khimetrics exec joins Vcommerce as VP of marketing Tim Manning, a former executive with optimization software provider Khimetrics, which is now a part of SAP, has been
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Customers & Marketing: Page 221
Description: IT eBay Nielsen/NetRatings BuyMagazine AdSense
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Responsys Expands Customer Data Integration Offerings With Responsys(R) Gateways
Description: Article from Internet Retailer
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FTD.com grows revenue and earnings
Description: FTD.com grows revenue and earnings FTD.com is really blooming. The Downers Grove, IL-based online retailer of flowers, reported today that revenue in its fiscal year second
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Target marketing lifts conversion rates for DiscountDance.com
Description: Target marketing lifts conversion rates for DiscountDance.com DiscountDance.com has lifted conversion rates by tailoring marketing campaigns according to dance discipline, says
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Consumers get turned offliterallyby top consumer turn-offs at web sites
Description: Consumers get turned offliterallyby top consumer turn-offs at web sites No web site operator should be surprised to learn that almost all consumers find pop-up ads annoying.
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BMW hits the road with new online financing tools
Description: BMW hits the road with new online financing tools Its not quite the same as buying a vehicle completely online, but BMW Group Financial Services is rolling out a new site that
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Where the mother of all metrics is still sales
Description: Where the mother of all metrics is still sales The very latest trend in web retailing these days is web site analyticsmeasuring conversion rates by type of shopper, abandon
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Best Buy Debuts New Site
Description: Best Buy Debuts New Site Best Buy Co. has raised the curtain on its redesigned e-commerce site, promising to integrate its 350 retail stores with its catalog and online
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Blueflys revenue grows by 26.7%, net loss grows 65.1% in Q2
Description: Blueflys revenue grows by 26.7%, net loss grows 65.1% in Q2 Revenue at Bluefly Inc., an online retailer of designer brands, increased 26.7% to $12.03 million during the second
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Elvis Presley Enterprises hires a new e-commerce provider
Description: Elvis Presley Enterprises hires a new e-commerce provider Elvis Presley Enterprises has hired e-commerce provider eFashion Solutions LLC to manage web retailing for officially
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Holiday order tracking at UPS.com spiked at 8.6 million a day, says UPS
Description: Holiday order tracking at UPS.com spiked at 8.6 million a day, says UPS Consumers like being able to track the progress of their e-retail orders online, say the latest numbers
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Strategies and Profiles: Page 523
Description: CDNow CDThen? Picture-Perfect BlueLight.com ISP 1-800-Flowers 4Q LimitedToo.com CDNow
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KnowledgeBase Marketing names a new COO
Description: KnowledgeBase Marketing names a new COO KnowledgeBase Marketing Inc. a provider of marketing information and CRM solutions for retailers, has named Larry Eppard chief operating
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RightNow Locator Turns Online Browsers into Bricks-and-Mortar Buyers by Guiding Consumers to Real-World Locations
Description: Article from Internet Retailer
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Zbox jumps into a deal with Whirlpool
Description: Zbox jumps into a deal with Whirlpool Major home appliance manufacturer Whirlpool Corp. and zBox Co., which markets a secure home delivery box, today announced an alliance to
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Technology: Page 21
Description: iPhone mPorias PayPal NGC CEO
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iMergent makes money as it fights legal battles
Description: iMergent makes money as it fights legal battles IMergent Inc. continues to generate profits even as it suffers legal setbacks. The Orem, UT-based company recently agreed to pay
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CircuitCity.com prepares a national ad campaign
Description: CircuitCity.com prepares a national ad campaign CircuitCity.com will take to the airways this summer with a new national TV advertising campaign. Details of the campaign are
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360Commerce Announces New Releases of 360Store Back Office and Point-Of-Sale
Description: Article from Internet Retailer
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Super Bowl champs tackle social networking
Description: Super Bowl champs tackle social networking Peyton Manning, the star quarterback of the Super Bowl champion Indianapolis Colts, is famous for the accuracy of his passing arm. The
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SimonDelivers hires a new vp of merchandising
Description: SimonDelivers hires a new vp of merchandising SimonDelivers, Golden Valley, MN-based online retailer of groceries, has named Michael Baker vice president of merchandising. The
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RivalWatch Announces Executive Promotion, Office Relocation, and Operational Initiatives
Description: After completing an excellent client acquisition year, RivalWatch is ready to add to its position as the dominant player in the near real time competitive intelligence market place.
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Retooled Adidas web store is off and running
Description: Retooled Adidas web store is off and running About a year after it signed an e-commerce outsourcing and web design agreement with GSI Commerce Inc., Adidas America Inc. now is
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Tiny Niche Retail reports surging growth in specialty online markets
Description: Tiny Niche Retail reports surging growth in specialty online markets Niche Retail LLC started operating online in September 2001 with two specialty retail web sites catering to
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Zappos steps up to acquire 6pm.com
Description: Zappos steps up to acquire 6pm.com Zappos.com has agreed to acquire footwear and accessories site 6pm.com from eBags.com, which had launched the site in November 2005. Terms of
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Click Commerce Certified by GDSN as Source and Recipient Data Pool
Description: Certification Advances Companys Position in the Market for Data Synchronization and RFID Enablement
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For CDW, 2004 was a very good year for web sales
Description: For CDW, 2004 was a very good year for web sales 2004 was a good year for web sales for CDW Corp. The direct marketer of personal computers and related merchandise posted 2004
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Consumers buy appliances on the websight unseen, Brand Source reports
Description: Consumers buy appliances on the websight unseen, Brand Source reports Buyers of major appliances are surprising retailers with their willingness to make major purchases over the
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CyberSource Makes Web Services a Reality for Payment Transactions
Description: Article from Internet Retailer
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Digging deeper and betting big on e-service
Description: E-retailersat least those with the resources to do soare spending millions on software solutions to improve customer service. But theyll need to invest even more time and money to see a big impact on sales, predicts research firm Datamonitor.
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Consumer electronics products the top holiday searches at Yahoo Shopping
Description: Consumer electronics products the top holiday searches at Yahoo Shopping Consumer electronics retailers did well or not this year, to a greater extent depending on whether
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Electronics retailer Newegg.com promotes its CEO to vice chairman
Description: Electronics retailer Newegg.com promotes its CEO to vice chairman Newegg.com, an online retailer of computer components and consumer electronics, has promoted Ken Lam, formerly
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Cheaper, Quicker & Easier Returns
Description: Cheaper, Quicker & Easier Returns Few shoppers actually return items purchased from online sites, and those that do are not so dissatisfied with the return process that it
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Auction Portal Reveals Post-Spidering Strategy
Description: Auction Portal Reveals Post-Spidering Strategy Auction portal Bidderâs Edge has unveiled a way the company can legally search eBay. The change results from a preliminary
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Unicru and ChoicePoint(r) Expand Partnership to Provide Customized Screening for Chain Drug Store Hiring Workflows
Description: Article from Internet Retailer
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FTC test finds most e-retailers complying with CAN-Spam opt-out provisions
Description: FTC test finds most e-retailers complying with CAN-Spam opt-out provisions Most online merchants tested by the Federal Trade Commission comply with consumer requests to opt out
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Apple leads in traffic to computer hardware sites for week ended April 18
Description: Apple leads in traffic to computer hardware sites for week ended April 18 Apple Computer Inc. led in traffic to computer hardware manufacturers web sites for the week ended
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Largest merchants most likely to protect credit card data, study says
Description: Largest merchants most likely to protect credit card data, study says While merchants are generally aware of the Payment Card Industrys Data Security Standard requirements,
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AuctionHelper Extends Relationship with The National Football League
Description: Article from Internet Retailer
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SPONSORED SUPPLEMENT: e-Payments
Description: The rise of alternative payments broadens retailers optionsand boosts sales.
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Figleaves.com not shy about revealing conversion rate increase
Description: Figleaves.com not shy about revealing conversion rate increase Figleaves.com, an e-retailer of lingerie, underwear, hosiery, swimwear and activewear for men and women, has
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Pottery Barn Debuts Online
Description: Pottery Barn Debuts Online Lifestyle retailer Williams-Sonoma Inc. today launched a web store for Pottery Barn, its contemporary home furnishings unit. PotteryBarn.com features
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