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Nordstrom.coms CEO and president resign
Description: Nordstrom.coms CEO and president resign Nordstrom.com CEO Dan Nordstrom and President Mike Smith have resigned, Nordstrom Inc. reports. Nordstrom.com operates the companys
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R-E-S-P-E-C-T, find out what it means...
Description: More than a third of retail chains with online channels ignore customer requests for information, says the Winter 2003 Online Customer Respect Study from research and consulting firm The Customer Respect Group. A full 37% of retail chains contacted through their web sites never responded to e-mail queries, the same as failed in the prior survey, Customer Respect Group reports. If 37% of companies refused to answer questions from customers in a physical store, that would be considered unacceptable, says Donal Daly, Customer Respect Group CEO. The same should be true for an online store.
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18 states set to begin Streamlined Sales Tax Project on Oct. 1
Description: 18 states set to begin Streamlined Sales Tax Project on Oct. 1 Efforts to impose sales tax on all Internet purchases will take a step forward on Oct. 1, when 18 states begin to
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FairMarket launches web outlet center
Description: FairMarket launches web outlet center FairMarket, Woburn, Mass., is launching an Outlet Center service, providing a specialized shopping area on FairMarket portals including
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Art.com adopts E4Xs multi-currency system to target global customers
Description: Art.com adopts E4Xs multi-currency system to target global customers Art.com is expanding its appeal to global customers. Already selling to customers in 14 countries, Art.com
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Fireclick Enhances its Web Analytics Warehouse Suite
Description: Offers more intuitive user interface and advanced reporting options
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Mediaplex Announces MOJO Publisher Client Wins; Advanced Inventory Management and Targeting Features Attract Online Publishers
Description: Article from Internet Retailer
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GNX ANNOUNCES LAUNCH OF NEW SOURCING SOLUTION
Description: With new platform, powered by Emptoris, GNX now supports entire range of retail sourcing needs, from simple online auctions to complex strategic sourcing programs.
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EVANT ANNOUNCES CONTRACT WIN WITH AWARD-WINNING E-COMMERCE SITE
Description: Article from Internet Retailer
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FairMarket Names Vice-President of Client Services
Description: Article from Internet Retailer
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Free delivery to stores boosts kiosk sales
Description: Most surveys say consumers hate delivery chargesthats why sites like Amazon.com and Buy.com have made so much marketing noise over how to avoid shipping charges. Now with a twist that leverages its store locations, REI Inc. is showing that the surveys are true.
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Pier 1 Imports Chooses WebTrends 7 Enterprise to Improve Merchandising Strategies and Increase Conversions and ROI
Description: With a new catalogue, 1200 stores, and a redesigned site, leading home furniture and décor retailer will leverage WebTrends to help optimize multi-channel initiatives
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PACIFIC SUNWEAR GETS MAXIMUM NETWORK MONITORING PROTECTION FROM WATCHTOWER
Description: CITTIO Software Delivers Enterprise-Class Network Monitoring and Management
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Manhattan Associates Integrates Newgistics` SmartLabel(R) and Intelligent Returns Management(SM) for Parcel Returns
Description: Article from Internet Retailer
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VeriSign focuses on Internet security as it divests other businesses
Description: VeriSign focuses on Internet security as it divests other businesses VeriSign Inc. says it will shed some of its business units to focus on its core Internet security services,
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Conversion rates shine at Illuminations after it outsources web catalogs
Description: Conversion rates shine at Illuminations after it outsources web catalogs Outsourcing its catalogs has freed time and resources to allow multi-channel retailer Illuminations to
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Annuncio Expands European Presence
Description: Article from Internet Retailer
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E-commerce driving direct-to-consumer sales growth at Williams-Sonoma
Description: E-commerce driving direct-to-consumer sales growth at Williams-Sonoma E-commerce is driving growth in Williams-Sonoma Inc.`s direct-to-consumer business, company executives told
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Despite offline gloom, surveys predict merry season for online retailers
Description: Despite offline gloom, surveys predict merry season for online retailers Two recent projections of 2007 holiday sales tell much the same story: overall retail sales will grow
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Three Leading Retailers Adopt ACNielsen`s Category Business Planner To Streamline Category Management
Description: Article from Internet Retailer
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Napster beams into satellite radio with XM
Description: Napster beams into satellite radio with XM Napster Inc. keeps mining the wireless market for new download music customers, including satellite radio. In fact, thanks to a new
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CloudPop adds Spencer Gifts, MuseumShop.com to wishlist network
Description: Article from Internet Retailer
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NETKEY RELEASES NEW SOFTWARE PLATFORM FOR RETAIL SELF-SERVICE AND DIGITAL MERCHANDISING
Description: NEW RELEASE ENABLES INTEGRATION WITH MAJOR NETWORK IT MANAGEMENT SOFTWARE; IMPROVES RETAILERS EFFICIENCY AND SECURITY
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Build-A-Bear Workshops Q2 web sales increase 32.3% year-over-year
Description: Build-A-Bear Workshops Q2 web sales increase 32.3% year-over-year Internet sales at Build-A-Bear Workshop rose 32.3% year-over-year to $1.7 million in the second quarter ended
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American Greetings buys Webshots online photo service for $45 million
Description: American Greetings buys Webshots online photo service for $45 million Multi-channel greetings card retailer and manufacturer American Greetings Corp. is adding to its stable of
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Ameritege Acquires Cayenta Multi-Channel Commerce Unit
Description: Article from Internet Retailer
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Good Sports Team Up
Description: Good Sports Team Up Nutripeak.com Inc., Reston, Va., and Sports Nutrition Depot Inc., Los Angeles, have entered into a definitive merger agreement. The deal will create one of
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Web Site Trends: Page 44
Description: BabyTV.com HarperCollins PCs--but TVs RichFX AOL
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Baby indebted to Hercules for help
Description: Baby indebted to Hercules for help BabyUniverse Inc. has completed a $5 million debt financing transaction with Hercules Technology Growth Capital Inc. Proceeds from the
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Brand New Online Numbers
Description: Brand New Online Numbers More than 40% of online adults, 24.3 million, have changed their impressions of brands based on online information, up 66% from 14.6 million in 1998,
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Two perfume companies sign with iMediation to control online retail look
Description: Two perfume companies sign with iMediation to control online retail look Just as they do in department stores, Christian Dior Perfumes Inc. and Clarins want to control the
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How a delivery company helps speed turnaround time on cell phone repairs
Description: How a delivery company helps speed turnaround time on cell phone repairs Cell phones and their wireless cousins are proliferating in the U.S. and so are cell phone returns. A
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Americas 100 largest companies still dont get it online, says new study
Description: Americas 100 largest companies still dont get it online, says new study The 100 largest companies in America arent very good at responding to e-mail inquiries at their web
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Radio listeners will be able to push a button to buy a song from iTunes
Description: Radio listeners will be able to push a button to buy a song from iTunes Apple Inc. is working with radio broadcasters to add a tag to songs sent over the airwaves so that a
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Amazon.com Announces Online Wireless Retail Trends at Cellular Telecommunications Industry Association Show
Description: Article from Internet Retailer
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Nikon deploys online user manuals at its web site
Description: Nikon deploys online user manuals at its web site Nikon Inc., a leading brand in photography equipment, has deployed Melville, NY-based e-Sim Ltd.s LiveManuals online user
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Web site audit company I/PRO acquires analytics company Accrue
Description: Web site audit company I/PRO acquires analytics company Accrue San Francisco-based I/PRO Corp., which audits web sites for advertisers wishing to verify and measure traffic at
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SubscriberMail names William Leming as vice president of strategic services
Description: SubscriberMail names William Leming as vice president of strategic services William Leming, former managing director and founding partner of database and e-mail marketing firm
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Manhattan Associates Announces Record Software Fees and Services Revenue
Description: Article from Internet Retailer
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JCrew joins Flooz
Description: JCrew joins Flooz Flooz.com Inc., the online gift currency creator, has added J.Crew to the Flooz.com merchant network. As part of the network, jcrew.com shoppers will be able to
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Walmart.com Expands use of ProactiveNet; Web Site of World`s Largest Retailer Improves Performance and Operations Efficiency
Description: Walmart.com Boosts Online Performance & Availability, Reduces Application Recovery Time and Streamlines Problem Resolution Efforts
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Restaurant gains 10,000 e-mail addresses through coupon offer
Description: Restaurant gains 10,000 e-mail addresses through coupon offer A single restaurant in the Melting Pot restaurant chain had only 102 e-mail addresses in its customer contact list.
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Strategies and Profiles: Page 258
Description: IKEA pcRush
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Web Users Online for More than One Hour Daily
Description: Web Users Online for More than One Hour Daily Americans spent an average of 77 minutes online and viewed an average of 50 different web pages per usage day during August,
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SHOPPING SEARCH ENGINES TIED TO INCREASED CUSTOMER SATISFACTION
Description: Article from Internet Retailer
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DoubleClick research shows when consumers respond to e-mail
Description: DoubleClick research shows when consumers respond to e-mail According to New York-based DoubleClick Inc.s E-mail Marketing Trend Report, consumers respond to e-maill offers from
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OfficeDepot.com improves customer service with automated shipment alerts
Description: OfficeDepot.com improves customer service with automated shipment alerts Because many of its customers expect next-day delivery, OfficeDepot.com is increasing customer service
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CyberSource(R) Enhances Payment Processing Software With Support For Electronic Checks
Description: Article from Internet Retailer
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Retailers like e-checks, but they dont register yet with consumers
Description: Retailers like e-checks, but they dont register yet with consumers While theres a growing interest among retailers in accepting electronic check payments for retail purchases,
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Trax Retail Solutions Launches SmartStore Framework
Description: New Operating and Analytics Environment Provides New Ways to Increase Operations Efficiency, Cut Shrink Loss and Achieve TCO
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