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Customer comments serve up gourmet designs at Cooking.com
Description: Customer comments serve up gourmet designs at Cooking.com Hearing the unvarnished truth from shoppers can hurt. But for Cooking.com soliciting and evaluating customer feedback is
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Customer database key to figuring multi-channel P&L, Discovery says
Description: Customer database key to figuring multi-channel P&L, Discovery says Figuring profit and loss numbers separately for online, store and catalog channels is one thing, but it can be
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Customer feedback on Blimpie.com helps improve Blimpies stores
Description: Customer feedback on Blimpie.com helps improve Blimpies stores The webs an easy way for customers to submit store feed feedback or complaints to multi-channel retailers but
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Customer loyalty is one by-product of a convenient returns policy
Description: Customer loyalty is one by-product of a convenient returns policy A convenient returns policy can translate into more loyal customers and increased sales for online retailers,
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Customer makeup data is more than a cosmetic feature for online beauty retailer
Description: he great thing about the Internet is that it makes gathering information so easy. Post a survey on an e-retailing site and the data will soon follow. But then the real work comes: Using the data as a selling tool.
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Customer product reviews can drive customer loyalty
Description: Customer product reviews can drive customer loyalty Online retailers that post customer product reviews are able to generate more loyalty from customers than sites that dont
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Customer ratings and reviews go off site and into the marketing mix
Description: Customer ratings and reviews go off site and into the marketing mix Customer ratings and reviews on a marketers site are an asset with marketing utility far beyond the site,
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Customer response drives deletions, additions at Walmart.com
Description: Customer response drives deletions, additions at Walmart.com Walmart.com applied lessons learned from its early experience in redesigning the web site it relaunched just before
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Customer retention metrics still often overlooked, survey finds
Description: Customer retention metrics still often overlooked, survey finds Catalog companies have known for a long time that its far less expensive to retain a customer that to acquire a
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Customer reviews boost CompUSA`s conversion rate and average order
Description: Customer reviews boost CompUSA`s conversion rate and average order The e-commerce site of CompUSA saw results quickly after implementing a customer review process from provider
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Customer reviews help cut product return rate at Petco
Description: Customer reviews help cut product return rate at Petco Petco Animal Supplies Inc. has significantly cut return rates on products reviewed on its site by customers, the company
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Customer reviews influence cross-channel buying decisions, study says
Description: Customer reviews influence cross-channel buying decisions, study says The proliferation of online customer reviews has led to a new breed of shopperthe Social Researcher who
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Customer reviews spike conversion rates at Overstock, Bass Pro
Description: Customer reviews spike conversion rates at Overstock, Bass Pro Offering consumer reviews of products has pushed up conversion rates and strengthened customer relationships at
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Customer satisfaction drives conversion rates, loyalty
Description: Customer satisfaction drives conversion rates, loyalty E-retailers have many tools available to measure events after the fact. But calculating conversion rates and site visitors
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Customer satisfaction with online shopping holds steady
Description: Customer satisfaction with online shopping holds steady As the end of online Christmas shopping approached, customers were expressing a slight increase in satisfaction with their
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Customer satisfaction: The new mantra of online success
Description: Customer satisfaction: The new mantra of online success Customer satisfaction was one of the hot topics at the eTail 2004 conference in Palm Springs, CA, this week. Ken Seiff,
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Customer segmentation paying off for Shoeline.com
Description: Customer segmentation paying off for Shoeline.com Segmenting its customer base according to the metrics of RFM recency and frequency of purchase plus monetary contribution
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Customer self-service has not reduced call center workloads, says new study
Description: Customer self-service has not reduced call center workloads, says new study Nearly half of companies that operate customer call centers offer a customers self-service option on
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Customer service and product selection falling short in retail, study finds
Description: Customer service and product selection falling short in retail, study finds Though deemed the most influential factors in the decision on where to purchase, product selection and
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Customer service flaws cause contact centers to overspend by 30%
Description: Customer service flaws cause contact centers to overspend by 30% Flaws in the handling of customer service are causing customer contact centers to overspend by as much as 30%,
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Customer service on b2b sites has a long way to go, says a new survey
Description: Customer service on b2b sites has a long way to go, says a new survey Almost all business users that have tried to buy goods or services on the web have encountered problems that
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Customer service technology company RightNow Technologies completes $15 million second round of funding
Description: Customer service technology company RightNow Technologies completes $15 million second round of funding RightNow Technologies Inc., developer of web customer service systems,
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Customer trials double Christmas Day at eMusic
Description: Customer trials double Christmas Day at eMusic Many of the consumers who found iPods and other music players under the tree quickly went to online retailer eMusic to load them
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Customer-reviews provider PowerReviews gets $15 million in funding
Description: Customer-reviews provider PowerReviews gets $15 million in funding PowerReviews, a provider of technology that lets online retailers display customer-generated product reviews,
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CustomerAsset gets $9 million in funding
Description: CustomerAsset gets $9 million in funding CustomerAsset, a CRM services company, announced today that it has received $9 million in funding from investment firm antfactory and
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Customers & Marketing: Page 100
Description: comScore VictoriasSecret.com PointRoll.com LimogesJewelry.com
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Customers & Marketing: Page 101
Description: Retin-A OneUpWeb PodTractor eBay ServiceMagic AOL
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Description: AOL 1-800-Flowers.com
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Description: eMusic OfficeMax ArtSelect USA LivePerson
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Description: CircuitCity.com EmailLabs
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Description: CEO TV, AMR
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Description: E-Mail MyWeddingFavors.com IPO SilverShakes TV ShopAtHomeTV.com
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Description: VP BabyUniverse ePregnancy.com CEO StrongMail DMA ROI
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Description: CTO BlackFoot FragranceNet.com CEO
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Description: IPO IR2006 IR2006 JupiterResearch HD comScore FordDirect
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Customers & Marketing: Page 10
Description: SendMe UBid.com eCommLink eGift Post-Christmas
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Customers & Marketing: Page 110
Description: AOL Full-Bloom CompactAppliance.com: ROI SEM
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Customers & Marketing: Page 111
Description: eBays CPC SimplyAudiobooks.com iGourmet.com RSS CEO
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Customers & Marketing: Page 112
Description: AOL iTunes PPC MoreVisibility CTO BestBuy.com PCs eCost.com RealNetworks
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Description: LivePerson iCrossing eStara ToolKing CD
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Description: RSS DVDEmpire.com DSW Williams-Sonoma WebSideStory AMR StarStyle.com TV
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Description: CEO DoubleClick GameFly CEO SewellDirect.com
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Description: iCrossing COO PetsUniteds TV TV CompUSA eBay
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Description: Ga-Ga PPC SaltWorks.com BBQGuys.com
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Description: SEM 1-800-Flowers SheetMusicPlus.com Wal-Mart.com WineMiner
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Description: CAN-Spam BabyUniverse GSI
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Description: CRM LinkShare PhotoWorks PC
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Description: AOL CWDKids.com ValueVisions In-Stat ExactTarget PPC
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Description: WebTrends eToys RSS PriceRunner SEM Black-Ruffin ShopLocal PPC QuikDrop TV
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Description: Self-Service AOL TV MSN AdCenter
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