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Retailers moving toward enterprise payment systems, expert says
Description: Retailers moving toward enterprise payment systems, expert says Multi-brand, multi-channel retailers are moving away from operating with several individual payment systems and
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Retailers moving toward personalization, despite its challenges
Description: Retailers moving toward personalization, despite its challenges One of the early and lofty promises of Internet retailing, personalization, fell out of favor as retailers
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Retailers moving toward web-based trade settlement to manage invoices
Description: Retailers moving toward web-based trade settlement to manage invoices Web-based trade settlement technology is emerging as a tool to help retailers match the data in purchase
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Retailers need to be sold on ROI, not just product benefits, vendors find
Description: Retailers need to be sold on ROI, not just product benefits, vendors find ROI is much on the minds of retailers as they make technology buying decisions, vendors at NRFs Annual
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Retailers need to measure the entire multi-channel experience
Description: Retailers need to measure the entire multi-channel experience The multi-channel experience is becoming more important to consumersand retailers need to respond by deepening
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Retailers not digging deep enough to score with web analytics data
Description: Web analytics are capable of delivering more data on site visitor behavior in more ways than ever beforebut even so, many web merchants spend only a relatively small amount of time each week analyzing it. In an upcoming report from The e-Tailing Group Inc.s Sixth Annual Merchant Survey, about half of the retailers polled48%said they spend less than 10 hours a week reviewing site metrics. And 32% reported spending only 10 to 20 hours a week, a surprising figure in view of the wealth of data at their fingertips.
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Retailers often lax in marketing to multi-channel shoppers
Description: Retailers often lax in marketing to multi-channel shoppers Retail marketing managers too often focus on their best single-channel customers without considering the broader
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Retailers on Wrong Track
Description: Retailers on Wrong Track Most multichannel retailers don't adequately track customer behavior across channels, risking the loss of sales to retailers who have tracking nailed,
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Retailers overlook performance monitoring at their own risk, analyst says
Description: Retailers overlook performance monitoring at their own risk, analyst says Many retailers take for granted that all parts of their web sites function properly, overlooking the
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Retailers overspend on search-based marketing, Forrester says
Description: Retailers overspend on search-based marketing, Forrester says Search engine marketing can be critical to online retailers, as shown by the fact that 15% of online shoppers typed
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Retailers paying smaller commissions to affiliates, study says
Description: Retailers paying smaller commissions to affiliates, study says 32% of online retailers report paying an affiliate commission of more than $5,000 in a single month, down from 46%
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Retailers plan to spend more on customer experience research in 2006
Description: Retailers plan to spend more on customer experience research in 2006 Retailers plan to spend more on customer experience research this year in an effort to shift more customers
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Retailers poised to invest in customer management technology, analyst says
Description: Retailers poised to invest in customer management technology, analyst says Although many e-retailers have been holding back on investing in technology, they can be expected to
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Retailers ponder last years web analytics data to gear up for this holiday
Description: Retailers ponder last years web analytics data to gear up for this holiday Thanks to what retailers learned from web analytics last holiday season, many will be doing things a
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Retailers post 30% rise in first-half e-book sales
Description: Retailers post 30% rise in first-half e-book sales Retailers posted $4.97 million in sales of e-books for the first six months of this year, a rise of 30% over the same period
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Retailers propose overhaul of card-processing protocols
Description: Retailers propose overhaul of card-processing protocols Much of the recent media coverage of Visas Sept. 30 data security deadline focused on the substantial number of major
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Retailers push the limit in shipping cut-off dates, says BizRate survey
Description: Retailers push the limit in shipping cut-off dates, says BizRate survey Retailers are pushing online shopping almost to the limit when it comes to deadlines for standard
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Retailers put e-commerce backbone into their multi-channel systems
Description: Retailers put e-commerce backbone into their multi-channel systems Whether they are maintained internally or by a third-party service company, e-commerce systems are being used
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Retailers report extended web site outages on Yahoo Store platform
Description: Retailers report extended web site outages on Yahoo Store platform The e-commerce platform provided by Yahoo Inc.s Yahoo Merchant Solutions, or Yahoo Store, has experienced
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Retailers report strong start to holiday shopping season
Description: Retailers report strong start to holiday shopping season Early marketing and promotion initiatives helped online retailers get the holiday shopping season off to a strong start,
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Retailers respond to web shoppers with faster response times
Description: Retailers respond to web shoppers with faster response times Dell.com gave shoppers the fastest high broadband access time among big web retailers in November, says Gomez Inc. At
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Retailers say e-mail generates high ROI in target marketing, new study says
Description: Retailers say e-mail generates high ROI in target marketing, new study says When asked which of 10 targeted marketing techniques produced the best return on investment, e-mail
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Retailers score higher customer satisfaction and sales at start of holidays
Description: Retailers score higher customer satisfaction and sales at start of holidays Customer satisfaction in online retailing reached a score of 76.6 on a 100-point scale on Monday, up
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Retailers see 16% sales boost from multi-channel, Lands` End CEO says
Description: Retailers see 16% sales boost from multi-channel, Lands` End CEO says A strong emphasis on multi-channel retailing results in a 16% boost in sales from online customers who also
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Retailers set e-mail record with Monday-after-Thanksgiving promotions
Description: Retailers set e-mail record with Monday-after-Thanksgiving promotions Consumers didnt just happen upon those e-commerce sites that reported double-digit sales increases on
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Retailers share in loyalty traffic through American Expresss Wish List
Description: Retailers share in loyalty traffic through American Expresss Wish List American Express Co. and its retail partners are driving traffic to an American Express WishList site with
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Retailers share tips on when to increase e-mail frequency
Description: Retailers share tips on when to increase e-mail frequency The most effective times to send e-mail marketing messages are on Tuesdays and Wednesdays, just before lunch, but it can
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Retailers should analyze pay-per-click ad results before holiday season
Description: Retailers should analyze pay-per-click ad results before holiday season Web retailers should analyze how well their pay-per-click advertising is working and make changes to
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Retailers should focus on the basics of site functionality, Jupiter says
Description: Retailers should focus on the basics of site functionality, Jupiter says Many retailers overlook the basics of providing good site search and navigation as a way of keeping
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Retailers should get ready for e-mail authentication, DMA urges
Description: Retailers should get ready for e-mail authentication, DMA urges With major ISPs planning to launch an e-mail authentication system as early as this fall, retailers should take
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Retailers should stay on track with web expansion plans, says Forrester
Description: Retailers should stay on track with web expansion plans, says Forrester Retailers cant afford to curtail e-commerce initiatives despite a slowing economy, says Forrester
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Retailers should target Internet Power Shoppers, says a new survey
Description: Retailers should target Internet Power Shoppers, says a new survey Internet Power Shoppers are two-thirds as old with incomes twice as high as all other Internet users,
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Retailers still changing online marketing late into holiday season
Description: Retailers still changing online marketing late into holiday season Its easier to tweak merchandising and promotions in the online environment than in the bricks-and-mortar
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Retailers still not great at web-based response, study says
Description: Retailers still not great at web-based response, study says Retail chains online customer service hasnt improved much in the past six months, says the Winter 2003 Online
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Retailers strive for smooth sledding during holiday season
Description: As retailers prepare for the make-or-break fourth quarter, Daniel Yonts, director of Internet marketing at high-tech and home furnishings retailer firstStreet, has already taken steps to ensure a holiday shopping season that will run more smoothly than last years. Although firstStreet didnt suffer the extent of crashed servers that took hours of shopping time away from such big names as Walmart.com, Amazon.com and Overstock.com during holiday season 2006, it suffered enough to warrant a major change in the way it operates, Yonts says.
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Retailers struggle to interpret a mountain of customer data, Forrester says
Description: Retailers struggle to interpret a mountain of customer data, Forrester says Even with sophisticated analytical tools, retailers are struggling to understand the data they collect
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Retailers take control of inbound shipping with web-based systems, AMR says
Description: Retailers take control of inbound shipping with web-based systems, AMR says In a role reversal for many retailers and suppliers, more retailers are taking control away from
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Retailers taking risk selling on Amazon, AMR says
Description: Retailers taking risk selling on Amazon, AMR says While e-retailers that link their sites to Amazon.com may leverage the Amazon brand and gain access to a huge new customer base,
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Retailers that dont encrypt customer data risk database breach
Description: Retailers that dont encrypt customer data risk database breach Online retailers put themselves at risk for a database breach if they hold unencrypted confidential customer
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Retailers that dont encrypt customer information risk database breach
Description: Retailers that dont encrypt customer information risk database breach Retailers that dont encrypt confidential customer information risk database breach Online retailers put
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Retailers to Increase Spending on Technology, According to NRF Foundation/BearingPoint Study
Description: Article from Internet Retailer
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Retailers turn to outsourcing as web sites become more image heavy
Description: For all the great things the Internet allows retailers and shoppers to do, one of them is not providing a taste of a food product. And so food retailers have to compensate with imagery.
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Retailers turn to technology to make web reach its promise of personalized recommendations
Description: When it comes to personalizing the web experience, Bookspan LLP has both an advantage and a disadvantage. Its advantage is that customers cant come onto the web site unless they register, so Bookspan knows a lot about them before they even do anything on the site. The disadvantage is that information about customers resides in a legacy database so Bookspan cant always deliver up personalization while the customer is still on the web site. We know a lot about our customers alreadytheir purchase history and their account history, says Steven Brita, director of Internet marketing for Bookspan, which operates book clubs. But we need to make sure that when they are online the personalization we provide is as accurate as possible with the legacy data.
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Retailers underestimate resources needed to set up web analytics program
Description: Retailers underestimate resources needed to set up web analytics program Many online retailers underestimate the amount of time and effort needed to set up and run a web
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Retailers upbeat about industry, but cautious about tech spending
Description: Retailers upbeat about industry, but cautious about tech spending Online consumer retail spending is booming and overall retail spending is going up compared to last year, yet
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Retailers use analytics to track impact of online research on offline sales
Description: Retailers use analytics to track impact of online research on offline sales An estimated 65% of online shoppers research purchases online before buying offline and marketers
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Retailers vary widely in dial-up performance
Description: Retailers vary widely in dial-up performance Though more web surfers and shoppers are swapping out their dial-up connections for broadband, vast change will not happen overnight.
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Retailers want faster sites this holiday season
Description: Retailers want faster sites this holiday season Online retailers are demanding quicker downloads and the capacity for more concurrent shoppers on their web sites, says Tim Drees,
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Retailers who want to play in the b2b game have to master a whole new set of rules
Description: But it is not as easy as applying b2c web smarts to the b2b business model. Catering to businesses requires a different set of tools and infrastructure from selling online to consumers. Its not a simple transition, says Beyond.com interim CEO Rick Neely. Beyond.com moved from b2c to b2b in January. Its not just a matter of making a sale and delivery to a business instead of to a consumer and saying, Hey thats b2b. It takes a whole different program to take care of companies.
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Retailers will be late with online holiday promotions, study says
Description: Retailers will be late with online holiday promotions, study says Although 98% of online merchants are expecting growth in holiday season sales this year, 86% of retailers wont
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