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Retailers are ignoring the power of transactional e-mails, says new report Description: Retailers are ignoring the power of transactional e-mails, says new report Online retailers have a long way to go to use transactional e-mailsmessages that confirm an order,
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Retailers are investing more in pay-per-click marketing Description: Retailers are investing more in pay-per-click marketing More merchants are increasing budgets for pay-per-click marketing but most continue to handle PPC campaigns in-house,
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Retailers are learning: Auctions work for some excess goods, but not all Description: Where does a retailer get more than $1,000 for a single golf club? For multi-channel retailer Golfsmith International Inc., the answer is simple: eBay. The Austin, Texas-based manufacturer and retailer of golf gear listed a Tiger Woods Masters Commemorative putter at auction and, faced with a dwindling supply of the limited edition club, enthusiasts bid up the price. Golf clubs typically return a margin of less than 100%; the competitive marketplace at eBay returned a margin of about 300% to Golfsmith.
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Retailers are more satisfied with e-retailing, but not as much as consumers Description: Retailers are more satisfied with e-retailing, but not as much as consumers E-retailing insiders are more satisfied with the industry than they were a year ago, says a new survey
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Retailers are moving rapidly to 100% web-based supply chains, says GXS Description: Retailers are moving rapidly to 100% web-based supply chains, says GXS The old 80-20 rule no longer applies in retailers supply chain initiatives, Harvey Seegers, president and
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Retailers are ready for the crunch, says Gómezs first holiday index Description: Retailers are ready for the crunch, says Gómezs first holiday index Online apparel, computers & electronics and mass merchant retailers are ready for the onslaught of shoppers,
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Retailers are saying "I do" to this bridal registry site Description: The latest entry in the online wedding gift business, Dellajames.com marched up the aisle in June to a $4 million fanfare of print and Web advertising.
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Retailers are trying to mend their ways by replacing inadequate business systems Description: When Celestial Seasonings launched its e-commerce initiative last year, the countrys No. 1 seller of herbal teas neglected to electronically link its Web site with its customer service software. Consequently, every time someone ordered a few boxes of peppermint or mountain chai tea online, an employee had to type that information into Celestial Seasonings computer system so the company could send the customer information on the availability of their order.
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Retailers are turning to vendors for web-based supply chain solutions Description: Retailers are turning to vendors for web-based supply chain solutions There is an overwhelming movement among retailers to find their web-based supply chain solutions from
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Retailers are under-utilizing mature web analytics tools, analyst says Description: Retailers are under-utilizing mature web analytics tools, analyst says Although the web site analytics market has matured with nearly 50 providers of analytics products and
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Retailers at auction: The 2% solution thats growing fast Description: For all the attention that retailers efforts to unload excess merchandise at eBay got this past year, retailers still represented only 2% of the merchandise sold on eBay in the fourth quarter. But online auctions mirror trends in the rest of online retail, and certain categories of goods are moving through auctions at a speed and volume that suggest theyll soon drive that percentage higher.
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Retailers build multi-channel systems in stages Description: Retailers build multi-channel systems in stages Many retailers see their networked e-commerce system as a marketing and merchandising tool that can build sales and brand
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Retailers continue to improve in-store pick-up Description: With many consumers preferring to obtain products immediately and avoid shipping charges after researching and ordering online, multi-channel retailers are continuing to respond with more effective in-store pick-up programs, Chicago-based researchers and consultants The E-Tailing Group Inc. says in its 3rd Annual Buy Online/Pick-up In-Store Study. There is a concerted effort to deliver an integrated and holistic consumer experience along with supporting on-site and post-order communication as well as in-store follow-through, the report says. Improvements range from more effective online store locator maps to more helpful employees and more prevalent same-day pick-up. The percent of time that the product was ready when the shopper arrived went down from 92% to 83%, however, and the report notes that only 13% of retailers include product barcodes in post-order e-mails to expedite in-store service.
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Retailers continue to warm up to wi-fi Description: Wireless fidelity, barely on the retail scene two years, is becoming a common ingredient in the offerings of retailers as a way to drive traffic and revenues. At Macs Convenience Stores Inc., based in Calgary, B.C., wi-fi is being used as another tool in its policy of making its storeswhich offer café-style seating areas for customersmore appealing, says Randy Weins, category manager for western Canada.
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Retailers deliver consistent access in October Description: Retailers deliver consistent access in October In October the high broadband availability provided by the webs 50 biggest retailers was very consistent, says Gomez Inc. The top
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Retailers deliver consistent high broadband access Description: Retailers deliver consistent high broadband access In September the high broadband availability provided by the webs 50 biggest retailers was very consistent, says Gomez Inc.
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Retailers deliver consistent response times during the holidays Description: Retailers deliver consistent response times during the holidays At 2.68 seconds Scholastic.com gave shoppers the fastest high broadband access time among big web retailers in
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Retailers devise strategies for leveraging broadband web access Description: Retailers devise strategies for leveraging broadband web access More than half of online shoppers now have broadband Internet access in their homes, supporting more innovative
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Retailers dont fully coordinate marketing across channels, study says Description: Retailers dont fully coordinate marketing across channels, study says About three-quarters (76%) of multi-channel retailers do not fully coordinate brand marketing across
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Retailers dropping the ball on e-mail opt-outs, study says Description: Retailers dropping the ball on e-mail opt-outs, study says Retailers are passing up opportunities to lower the number of people who opt-out of e-mail marketing campaigns, a
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Retailers ease cashier training with web-enabled POS systems Description: Retailers ease cashier training with web-enabled POS systems With the high employee turnover typical of retail stores, training new cashiers can be a costly endeavor in terms of
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Retailers examine a refinement in Visa`s chargeback rules Description: The issue of chargebacks for online retailers has been contentious, with retailers looking for ways to make themselves less vulnerable to customers who disavow their transactions and the banks looking to protect themselves from what they see as a high-risk environment. Thus it was no surprise that merchants were on the defensive when Visa announced it is reducing the level of chargebacks at which it would impose fines on retailers.
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Retailers exerting more pressure on small suppliers Description: Retailers exerting more pressure on small suppliers Supply chain collaboration is not just for big companies anymore. Retailers are exerting more pressure on small suppliers to
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Retailers face myriad issues complying with payment security standards Description: Retailers face myriad issues complying with payment security standards While retailers face increasing pressure to comply with the payment card industrys data security standards
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Retailers find happy medium for e-mail promos Description: Retailers find happy medium for e-mail promos If theres one thing online retailers are very leery of, it is inundating their customers with e-mail. Retailers addressing the
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Retailers forced to reap benefits of data integration Description: Retailers forced to reap benefits of data integration Prodded by leaders Wal-Mart Stores Inc. and others, the retail industry is cleaning up product data for improved
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Retailers have a lot to learn about e-mail marketing, says a new report Description: Retailers have a lot to learn about e-mail marketing, says a new report The proportion of online retailers offering incentives to consumers to sign up for their e-mail
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Retailers have their say in shaping new OrderMotion software Description: Retailers have their say in shaping new OrderMotion software OrderMotion Inc. is relying heavily on input from its retailer customers in deciding how to enhance its software for
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Retailers ignore online senior citizen holiday shoppers at their own risk Description: Retailers ignore online senior citizen holiday shoppers at their own risk As web retailers gear up in earnest for the all-important holiday shopping season, they shouldnt ignore
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Retailers improving on e-mail, but still have room to improve, study finds Description: Retailers improving on e-mail, but still have room to improve, study finds E-mail marketers have made progress in optimizing their use of this channel, but they still have a ways
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Retailers in radical shift with web-based POS terminals, Gartner says Description: Retailers in radical shift with web-based POS terminals, Gartner says No longer stuck on using cumbersome, green-screen POS terminals, retailers of all sizes are moving broadly
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Retailers increase their interest in supply chain strategies, Aberdeen says Description: Retailers increase their interest in supply chain strategies, Aberdeen says E-retailers have come a long way since the early days of the dot-com era, when many expected to reap
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Retailers increase use of video and social networking, Cisco Systems says Description: Retailers increase use of video and social networking, Cisco Systems says Online retailers are beginning to capitalize on alternative marketing strategies such as social
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Retailers increasing demand for e-check services, Dydacomp says Description: Retailers increasing demand for e-check services, Dydacomp says With the eCheck.Net service recently integrated into its Mail Order Manager order management system, Dydacomp
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Retailers increasing use of web-based kiosks, new study says Description: Retailers increasing use of web-based kiosks, new study says As specialty retailers learn of additional ways to serve customers with web-based in-store kiosks, more are adding
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Retailers investing more in broadband to support multi-channel retailing Description: Retailers investing more in broadband to support multi-channel retailing Multi-channel retailers have sharply increased their budgets for bringing broadband Internet access into
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Retailers lead in online advertising, a new report says Description: Retailers lead in online advertising, a new report says Retailers are the biggest spenders of advertising dollars online, while the companies whose products they sell are among
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Retailers lead the way in online advertising Description: Retailers lead the way in online advertising Online retailers Internet-based ad impressions boomed in the past year, reaching 33.8 billion in May, up 74% from 19.4 billion in
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Retailers learn to trust web-based hiring systems, sometimes the hard way Description: Retailers learn to trust web-based hiring systems, sometimes the hard way When a grocery store manager decided to override his chains web-based hiring management system to hire
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Retailers like e-checks, but they dont register yet with consumers Description: Retailers like e-checks, but they dont register yet with consumers While theres a growing interest among retailers in accepting electronic check payments for retail purchases,
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Retailers lobby to keep the Internet free in federal bill Description: Retailers lobby to keep the Internet free in federal bill Leading Internet retailers, including IAC/InterActiveCorp, eBay and Amazon, are pushing for clarification of network
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Retailers look to make their site search engines smarter Description: Retailers look to make their site search engines smarter As retailers deepen their understanding of site search, theyand more search technology vendorsare figuring out more
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Retailers looking to kiosks to help trim employee services costs Description: Retailers looking to kiosks to help trim employee services costs Retailers considering kiosks installations used to ask vendors mostly about using them as shelf extenders or for
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Retailers make up the bulk of online advertising, which grew 30% in 2005 Description: Retailers make up the bulk of online advertising, which grew 30% in 2005 U.S. Internet advertising revenue in 2005 grew 30% over 2004, reaching $12.5 billion, reports The
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Retailers massage the supply chain to gain efficiency Description: Retailers massage the supply chain to gain efficiency A few big retailers are beginning to share store-level point of sale information with suppliers as a way of reducing
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Retailers miss opportunities to grow e-mail address lists, says Forrester Description: Retailers miss opportunities to grow e-mail address lists, says Forrester Growing the address list address is the most challenging aspect of e-mail marketing, according to recent
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Retailers missing opportunities to boost sales through shopping carts Description: Retailers missing opportunities to boost sales through shopping carts Many online retailers arent taking advantage of the sales and loyalty-building opportunities presented by
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Retailers monitoring broader scope of payments security data, expert says Description: Retailers monitoring broader scope of payments security data, expert says While preparing to meet requirements of the Payment Card Industry Data Security Standard for protecting
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Retailers more bullish this year on e-commerce tech spending, analyst says Description: Retailers more bullish this year on e-commerce tech spending, analyst says Several forces are driving up retailers interest in replacing or upgrading their e-commerce
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Retailers more bullish this year on e-commerce tech spending, analyst says Description: Retailers more bullish this year on e-commerce tech spending, analyst says Several forces are driving up retailers interest in replacing or upgrading their e-commerce
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