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Like Santa, Cupid a force to be reckoned with by e-retailers Description: Like Santa, Cupid a force to be reckoned with by e-retailers Valentines Day online shopping doesnt get anywhere near the attention from researchers and media as the Nov. 1-Dec.
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REI turns to better site search to improve customer experience Description: REI turns to better site search to improve customer experience The application from Mercado Software will enable REI, No. 74 in the Internet Retailer Top 500 Guide, to offer more
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Valentines Day gift search in full bloom at 1-800-Flowers.com Description: Valentines Day gift search in full bloom at 1-800-Flowers.com Valentines Day is a very special day for 1-800-Flowers.com Inc.second only to Mothers Day in sales. Last year
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Site search technology teaming up more with web analytics Description: Site search technology teaming up more with web analytics In the past several months, site search vendors have been building tighter connections between their search engines and
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Site search helps sales soar at DelightfulDeliveries.com Description: Site search helps sales soar at DelightfulDeliveries.com Online gift basket retailer DelightfulDeliveries.com has produced a 25% increase in conversion rates over corresponding
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Annual e-commerce sales jump 20% for The Knot Description: Annual e-commerce sales jump 20% for The Knot The Knot Inc. is reporting a 20% jump in web sales for 2006. For the year, e-commerce sales for The Knot, No. 343 in the Internet
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Office Depot grows its annual e-commerce sales by 13% Description: Office Depot grows its annual e-commerce sales by 13% Office Depot is closing in on the day when the web will account for at least one-third of total sales. For 2006, Office
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1-800-Flowers goes home to increase call center support for Valentine`s Day Description: 1-800-Flowers goes home to increase call center support for Valentine`s Day At one of its busiest sales times of the year, more than 1,000 call center agents are taking orders
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Videocasts and sophisticated rich media drive REI web sales higher Description: Videocasts and sophisticated rich media drive REI web sales higher Despite a 39% increase in 2006 web sales, REI.com, the web sales channel of Recreational Equipment Inc., wants
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ABAbooks.org raises online sales bar by 9% for 2006 Description: ABAbooks.org raises online sales bar by 9% for 2006 \The American Bar Association reports a 9% increase in online legal products sales compared to 2005. ABAbooks.org sales have
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L.L. Bean eyes Canada for e-commerce expansion Description: L.L. Bean eyes Canada for e-commerce expansion L.L. Bean is eyeing a digital expansion to the far north. Specifically, L.L. Bean is strongly considering the launch of a separate
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Trans World unites multiple retail channels with new web platform Description: Trans World unites multiple retail channels with new web platform Trans World Entertainment, parent of e-retailer FYE.com, has deployed e-commerce technology from Vcommerce to
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Napster reports record Q3 sales with more hits to come Description: Napster reports record Q3 sales with more hits to come Napster Inc. reported a record $28.4 million in net revenue for the third quarter of fiscal 2007, up 21% from $23.5 million
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Federated gives Macys.com a dedicated distribution facility Description: Federated gives Macys.com a dedicated distribution facility Federated Department Stores is close to opening a state-of-the-art distribution center that will service only
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Top 50 retail sites generate consistent response times in January Description: Top 50 retail sites generate consistent response times in January Dell in January provided the fastest response time for customers accessing the site using a high broadband
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Ice.com takes to YouTube to promote its brand Description: Ice.com takes to YouTube to promote its brand Ice.coms executive vice president Pinny Gniwisch has an alter egoMr. Cupid who resides at YouTube.com. Ice, which has a history of
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Infinity Resources takes discounts deep into new product lines Description: Infinity Resources takes discounts deep into new product lines Infinity Resources Inc. has combined its discount DVD and CD web sites into one called DeepDiscount.com. The
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New Danskin web site sporting easier navigation and more product details Description: New Danskin web site sporting easier navigation and more product details Danskin, a fitness, sports and comfort clothes designer, took its customers suggestions to heart when
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2006 sales hit a high note at Musicnotes.com Description: 2006 sales hit a high note at Musicnotes.com 2006 sales at Musicnotes Inc., an online retailer of downloadable sheet music, increased 45% to more than $5.5 million, the company
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eBay Motors rolls out online selling service for used-car dealers Description: eBay Motors rolls out online selling service for used-car dealers For a monthly subscription fee of $1,000, eBay Inc.s eBay Motors will let used-car dealers list their entire
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Sales at Amazon.com Jewelry & Watches store leap more than 100% Description: Sales at Amazon.com Jewelry & Watches store leap more than 100% Fourth quarter 2006 jewelry and watch sales at Amazon.com Inc. jumped more than 100% year-over-year. And the
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E-commerce platform company LaGarde gets $6 million for expansion Description: E-commerce platform company LaGarde gets $6 million for expansion Kansas City, MO-based LaGarde Inc., makers of the StoreFront e-commerce platform, has received a $6 million
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Ticketmaster and iTunes revive their buy-a-ticket-get-a-tune deal Description: Ticketmaster and iTunes revive their buy-a-ticket-get-a-tune deal Its a match made on the Internet. Ticketing company Ticketmaster is offering buyers of select digital albums
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Workforce management system goes to work for Norm Thompson Description: Workforce management system goes to work for Norm Thompson In the increasingly competitive realm of Internet retailing, merchants are coming under more pressure to provide better
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Blue Nile reports sterling sales for 2006and a new president Description: Blue Nile reports sterling sales for 2006and a new president Blue Nile is reporting a 24% increase in sales for 2006, but net income declined by 1%. For 2006, Blue Nile reported
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Talbotss top exec announces retirement plans Description: Talbotss top exec announces retirement plans Talbots Inc. has announced that Arnold B. Zetcher, chairman, president and CEO plans to retire as CEO and president at the end of
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Sharper Image launches new division to license its brand to other retailers Description: Sharper Image launches new division to license its brand to other retailers In a move to turn around its declining revenue, Sharper Image Corp. is talking with several retailers
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Former CoolSavings/Q Interactive chief launches review site Viewpoints.com Description: Former CoolSavings/Q Interactive chief launches review site Viewpoints.com Matt Moog, former president and CEO of CoolSavings/Q Interactive who resigned from that position last
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Tips to drive top results from Valentines Day e-mail campaigns Description: Tips to drive top results from Valentines Day e-mail campaigns Holiday-themed e-mail campaigns typically deliver results for retailerseven more so this Valentines Day if
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Vendor group hopes to guide retailers through card industry security rules Description: Vendor group hopes to guide retailers through card industry security rules Eight data security companies have formed The Payment Card Industry Security Vendor Alliance to assist
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Kellwood adds an e-commerce chief from Barnes & Noble Description: Kellwood adds an e-commerce chief from Barnes & Noble Kellwood Co., operator of retail fashion web sites, has appointed Tom Pastorello director of e-commerce. Kellwood operates
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The Merchant Risk Council elects new board of directors Description: The Merchant Risk Council elects new board of directors The Merchant Risk Council, a retail industry trade association for preventing online fraud and promoting secure
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Eddie Bauer hunts for a new permanent CEO Description: Eddie Bauer hunts for a new permanent CEO The search is on for a new permanent CEO at Eddie Bauer. On Friday, just one day after shareholders rejected a deal valued at $530
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Cleaning up the store with Ajax Description: The rich Internet application is spiffing up retail web sites and enhancing the shopper experience
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E-mailing customers when their interest is at a peak Description: Transactional e-mails can build relationships and increase sales with well-designed promotional messages, Silverpop Systems Inc. research says.
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Studying how online consumers plan their time for shopping Description: Is how an Internet user approaches time management a key factor in how to successfully market to that person? Yesa potentially significant one, a new study suggests.
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Managing E-Commerce Description: As the channel grows, so grows the job: Five e-commerce chiefs steer a course through shifting terrain
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Internet retailers: Set your sights higher Description: The flurry of fulfilling online orders for Christmas 2006 is over and the sales totals are in. Once again, for what seems the umpteenth year in a row, e-retail sales during the holidays grew at 26% while store-based sales grew at 4.4%, just slightly above the 2.5% inflation rate. As the market for web-based retailing has continued its rapid growthto $102 billion for the year just endedone might expect the growth rate to abate significantly. The same expectation applied at the outset of last year, and the year before and the year before that. But the 25% or better annual increases just keep coming, defying all expectations of a leveling of the growth curve.
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Sears hits home as it explores the virtues of virtual marketing Description: Sears Holdings Corp., in partnership with IBM Corp., last month moved further into the virtual world when it opened a prototype 3-D showroom called the Sears Virtual Home on Second Life. Second Life is a multi-player virtual world where people interact, play, do business and communicate online.
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Apples iPhone could push consumers to mobile commercesomeday Description: With much fanfare, Apple Inc. CEO Steve Jobs unveiled Apples long awaited iPhone in Januarya device that might spur the widespread use of mobile commerce. But before the use of the iPhone and mobile commerce become more mainstream, analysts say, there will be many intervening steps.
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Light Bulb Moment Description: A $40 late fee begets a $682.2 million company, run by the efficiency-minded Reed Hastings
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Crossing the Channel Description: Nordstrom undertakes mammoth infrastructure project to create seamless shopping experience
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Blockbuster pulls back the curtains on its comeback strategy Description: Trying to open the curtains on a dramatic comeback after several years of losing market share in the DVD rental market to its online competition, Blockbuster Inc. last month launched a 30-second TV commercial that takes direct aim at its biggest rival, Netflix Inc.
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Where Products Best Fit Description: E-retailers achieve merchandising success via an assortment of technologies and paths
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Wooing the lucrative but fickle multi-channel shopper Description: Its no wonder more retailers are trying hard to serve customers across multiple channels: its well-documented that the more they shop across channels, the more they spend. They generated about $125 billion in offline sales in 2005 alone, they spend up to 50% more than single-channel shoppers, and they usually buy bigger-ticket items like electronics, appliances and computers, according to research and consulting firm Forrester Research Inc.
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Scientific Site Strategy Description: Navigating the depths of multivariable testing
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Building a new link from online retailing to social networking Description: Borders Group Inc. is big on promoting interactivity on the web, where shoppers can click through a playful gift finder on BordersGifts.com to get gift recommendations based on someones personal characteristics. Now its extending interactivity into social networking.
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Serving the customer Description: Online retailers step up their customer service programs with more staff, better interactive tools and faster response times
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Hope rises among proponents of network neutrality Description: With network neutrality-supporting Democrats in control of Congress, and with a favorable if unexpected nod from AT&T Inc., hope is rising among proponents of an open Internet.
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The giants of online retailing score big on the small screen Description: When it comes to setting the pace in online retailing, the two retailers in a league of their own are, of course, Amazon.com Inc. and eBay Inc., unquestionably the largest e-retailer and the largest single e-marketplace, respectively. One of the traits that keeps these companies ahead is their ability and their drive to evolve with e-commerceand now, m-commerce, or e-retailing through mobile devices like cell phones and other personal digital assistants.
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